Telecom Jobs in Toronto, ON

Is this role right for you?

In this role, you will:
Mobility Billing Management
• Review, validate, and process wireless carrier invoices from multiple providers.
• Ensure billing aligns with approved contracts, rate plans, service inventories, and corporate policies.
• Verify charges related to activations, upgrades, suspensions, cancellations, and device replacements.
• Identify billing anomalies, duplicate charges, overages, and unauthorized services.
• Support invoice approval and payment processes in accordance with financial controls.

Financial Reporting & Chargebacks
• Allocate mobility expenses to the appropriate cost centers and business units.
• Perform monthly billing reconciliations and prepare chargeback reports.
• Assist with budgeting, forecasting, accruals, and spend analysis.
• Produce regular reporting on mobility spend, trends, usage, and inventory utilization.
• Support internal and external audit requirements.

Vendor Management & Billing Dispute Resolution
• Act as primary point of contact for carrier billing issues.
• Open and manage billing disputes through resolution.
• Validate carrier credits and ensure timely application to invoices.
• Support contract compliance reviews and carrier performance monitoring.
• Participate in regular governance meetings with mobility providers.

Mobility Inventory Reconciliation
• Reconcile carrier billing against enterprise mobility inventory records.
• Ensure all billed devices and services have an assigned owner and business purpose.
• Identify inactive, unassigned, or obsolete services for optimization.
• Support lifecycle management activities including onboarding, transfers, and decommissioning.

Cost Optimization & Analysis
• Monitor wireless consumption, Roaming and spending trends.
• Recommend rate-plan optimizations and service rationalization opportunities.
• Identify unused or underutilized services for cancellation.
• Manage mobility cost-saving initiatives and vendor consolidation programs.
• Contribute to enterprise telecom expense management (TEM) initiatives.

Governance & Compliance
• Ensure compliance with mobility policies, financial controls, and audit requirements.
• Maintain accurate billing documentation and supporting records.
• Manage inventory and billing audits.
• Lead in process improvement initiatives that enhance billing accuracy and operational efficiency.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
Education
• Postsecondary education in Business Administration, Finance, Accounting, Information Technology, Telecommunications, or a related discipline.

Experience
• 5–7 years of telecommunications billing, telecom expense management (TEM), mobility operations, or financial analysis experience.
• Experience managing enterprise wireless carrier billing.
• Experience working with telecom providers such as Rogers, Bell, or TELUS.
• Experience supporting chargeback and cost-allocation models.

Technical Knowledge
• Understanding of enterprise wireless services, mobility platforms, and carrier billing structures.
• Knowledge of mobile devices, wireless plans, roaming services, and telecommunications inventory management.
• Familiarity with Telecom Expense Management (TEM) platforms.
• Knowledge of contract interpretation and vendor invoicing practices.

Analytical Skills
• Strong financial and data analysis capabilities.
• Advanced Microsoft Excel skills.
• Experience using Power BI or similar reporting tools.
• Ability to identify billing discrepancies and cost-saving opportunities.

Professional Competencies
• Strong attention to detail.
• Excellent problem-solving and investigative skills.
• Effective communication and stakeholder management.
• Ability to manage multiple priorities and meet strict billing deadlines.
• Strong customer service and vendor relationship management skills.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!