Telecom Jobs in North York, ON

We are seeking a highly skilled Senior Training Specialist to lead the development and delivery of comprehensive training programs for a large-scale Public Safety Radio Network (PSRN) modernization project. This role is critical in ensuring that first responders, paramedics, and dispatchers across the province are proficient in utilizing mission-critical communication technologies.

The successful candidate will act as a province-wide resource, managing complex training schedules and delivering instruction to both technical and non-technical stakeholders. This position requires a proactive professional who can navigate 24x7 critical operations environments and adapt training strategies to meet the unique needs of various regional centers.

Rate: $347.18-$396.31/hr

Advantages
Long-Term Stability: Secure 18-month contract with potential for extension.

Impactful Work: Directly contribute to the safety and efficiency of provincial first responder communications.

Professional Growth: Lead a large-scale, province-wide technology rollout.

Travel Opportunities: Explore various regions across Ontario with travel expenses reimbursed.

Competitive Environment: Work within a specialized, high-stakes 24x7 critical operations sector.

Responsibilities
Strategy & Planning: Develop and execute province-wide training strategies and individualized plans for regional Communications Centres (CACCs), ensuring alignment with project timelines and stakeholder needs.

Instructional Delivery: Deliver high-quality instruction, interactive demonstrations, and e-learning modules to paramedics, dispatchers, and other key emergency service stakeholders.

Content Development: Design, create, and maintain training documentation, manuals, and multimedia materials by integrating vendor content with internal operational processes.

Performance Evaluation: Monitor and document participant performance, administer practical examinations, and provide recommendations for remedial training or certification.

Technical Support & Testing: Provide application-specific training for radio and telecom systems and support provincial network coverage and console testing.

Leadership & Coordination: Provide technical direction and supervision to students and resource staff, ensuring work assignments and programming timelines are met.

Stakeholder Liaison: Work closely with Training Leads and management to report progress, identify risks, and ensure consistent communication across all project tiers.

Qualifications
Experience: 5+ years of experience as a Trainer, specifically developing and delivering large-scale/nation-wide training strategies.

Domain Expertise: Proven experience with Public Safety Radio Networks (PSRN), telecom systems, or dispatch systems.

Sector Knowledge: Familiarity with the land ambulance sector, emergency health services, or first responder environments (Police, Fire, EMS).

Technical Proficiency: Knowledge of Radio/Telephone systems, GIS, spatial concepts, and Automated Vehicle Locators (AVL).

Project Management: Demonstrated ability to manage complex training schedules and project plans within a large team.

Communication: Exceptional presentation and verbal skills, with the ability to articulate complex technical concepts to non-technical audiences.

Mobility: Must possess a valid Class G Driver’s License (or equivalent) and be willing to travel frequently across the province for extended periods.

Summary
If you're interested in the Senior Training Specialist role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.