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Technical program manager Jobs in Victoria, BC

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Technical program manager • victoria bc

Last updated: 21 hours ago
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Technical Account Manager - Remote

Technical Account Manager - Remote

OptumVictoria, Capital Regional District, CA
Remote
Full-time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...Show moreLast updated: 21 hours ago
Technical Communicator

Technical Communicator

Finning CanadaVictoria, Capital Regional District, CA
Full-time +1
Join Finning and play a key role in supporting customers and internal teams by providing expert technical guidance and managing product health issues. A dynamic role focused on troubleshooting, fail...Show moreLast updated: 6 days ago
Deputy ILS Program Manager (Permanent)

Deputy ILS Program Manager (Permanent)

Babcock InternationalVictoria, Capital Regional District, CA
Permanent
Deputy ILS Program Manager (Permanent).Location (Ottawa, ON / Victoria, BC / Halifax, NS).Expected Salary : $88,641 to $110,801. To determine final salary, Babcock considers a variety of factors incl...Show moreLast updated: 30+ days ago
Senior Program Manager, CPSP

Senior Program Manager, CPSP

SeaspanVictoria, BC, Canada
Full-time +1
Seaspan is seeking an experienced Senior Program Manager with business development experience to play in securing future naval opportunities at Victoria Shipyards. This position will integrate progr...Show moreLast updated: 30+ days ago
Deputy ILS Program Manager (Permanent)

Deputy ILS Program Manager (Permanent)

Babcock International GroupVictoria, British Columbia, CA, V8Z 0B9
Permanent
Deputy ILS Program Manager (Permanent).Location (Ottawa, ON / Victoria, BC / Halifax, NS) .To determine final salary, Babcock considers a variety of factors including the successful Candidate’s ski...Show moreLast updated: 30+ days ago
Language Revitalization Program Manager

Language Revitalization Program Manager

Esquimalt NationEsquimalt, Capital Regional District, CA
Full-time
A First Nations organization is seeking a Language Manager to lead language revitalization initiatives within the Esquimalt Nation. The successful candidate will oversee multiple projects, manage bu...Show moreLast updated: 30+ days ago
Program Manager (Prince George)

Program Manager (Prince George)

TAG HRVictoria, Capital Regional District, CA
Full-time
The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs.This position will make a difference by meeting the needs of our clients, funders,...Show moreLast updated: 30+ days ago
Deputy ILS Program Manager (Permanent)

Deputy ILS Program Manager (Permanent)

Babcock Canada Inc.Victoria, Capital Regional District, CA
Permanent
Deputy ILS Program Manager (Permanent).Ottawa, ON / Victoria, BC / Halifax, NS.In a complex world marked by the threat of war, natural disasters, and geopolitical instability, national security has...Show moreLast updated: 30+ days ago
Technical Account Manager - Remote

Technical Account Manager - Remote

UnitedHealth GroupVictoria, BC, CA
Remote
Full-time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...Show moreLast updated: 4 days ago
Sanitary Sewer Systems Program Manager (Remote Options)

Sanitary Sewer Systems Program Manager (Remote Options)

District of SaanichVictoria, Capital Regional District, CA
Remote
Full-time
A local government organization is seeking a Utilities Engineering Program Manager focused on the Sanitary Sewer Systems. This role involves developing strategic plans, leading technical teams, and ...Show moreLast updated: 6 days ago
Senior Technical Program Manager

Senior Technical Program Manager

AffirmVictoria, Capital Regional District, CA
Full-time
Affirm Victoria, British Columbia, Canada.Senior Technical Program Manager.Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay late...Show moreLast updated: 30+ days ago
Manager, Data and Program Integration

Manager, Data and Program Integration

University of VictoriaVictoria, Capital Regional District, CA
Full-time
Manager, Data and Program Integration.Be among the first 25 applicants.The Manager, Data and Program Integration provides strategic leadership that strengthens Facilities Management’s ability to pl...Show moreLast updated: 2 days ago
Technical Project Manager

Technical Project Manager

Vivid Solutions Inc.Victoria, Capital Regional District, CA
Full-time
Owner and Chief Operating Officer at Vivid Solutions Inc.Vivid Solutions is an innovative software development company dedicated to propelling businesses forward with cutting‑edge technology soluti...Show moreLast updated: 21 days ago
Technical Project Manager (Contract)

Technical Project Manager (Contract)

Vivid SolutionsVictoria, British Columbia, Canada
Full-time
Vivid Solutions is an innovative software development company dedicated to propelling businesses forward with cutting-edge technology solutions. We firmly believe that challenges are opportunities f...Show moreLast updated: 21 days ago
Technology Program Manager

Technology Program Manager

BCLCRemote within, BC, CA
Remote
Full-time +1
Our typical hiring range will be + / - 10% of the midpoint listed above.Factors influencing this decision include qualifications and market conditions for the role. BCLC’s two offices are located on t...Show moreLast updated: 30+ days ago
Deputy ILS Program Manager (Permanent)

Deputy ILS Program Manager (Permanent)

Babcock Mission Critical Services España SA.Victoria, Capital Regional District, CA
Permanent
Deputy ILS Program Manager (Permanent).Location : Victoria, British Columbia, CA, V8Z 0B9; Halifax, Nova Scotia, CA, B3B 1E6. Ottawa, ON, CA, K1P 5E7.Expected Salary : $88,641 to $110,801.To determin...Show moreLast updated: 30+ days ago
Registrar GAIN Program

Registrar GAIN Program

Vision Loss Rehabilitation CanadaVictoria, British Columbia, Canada
Full-time +1
Do you want to make a difference in the lives of Canadians living with vision loss.Vision Loss Rehabilitation Canada (VLRC). Our certified specialists provide client-centered rehabilitation mobility...Show moreLast updated: 30+ days ago
Integration Program Manager, AbeBooks

Integration Program Manager, AbeBooks

AmazonVictoria, British Columbia, Canada
Full-time
The AbeBooks Customer Operations and Success (COS) team is seeking a versatile and agile Program Manager to drive critical initiatives across our global operations. This role requires a dynamic prof...Show moreLast updated: 30+ days ago
Utilities Engineering Program Manager - Sanitary Sewer Systems

Utilities Engineering Program Manager - Sanitary Sewer Systems

Ontario Society of Professional EngineersVictoria, Capital Regional District, CA
Full-time
Vancouver Island located in beautiful Greater Victoria, blending both the urban and rural environments, and home to approximately 124,000 citizens. Infrastructure Planning & Analysis Division.Engine...Show moreLast updated: 5 days ago
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Technical Account Manager - Remote

Technical Account Manager - Remote

OptumVictoria, Capital Regional District, CA
21 hours ago
Job type
  • Full-time
  • Remote
Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role is within the Enterprise Imaging business unit. Our business develops software for healthcare providers to address Diagnostic Medical Imaging and Workflow needs – primarily for Radiology and Cardiology departments. The Technical Account Manager (TAM) is assigned to and works with our largest, most complex, strategic accounts that represent approximately $100M in annual revenue for the business. Their primary focuses are around ensuring deployed solutions are stable and performing optimally, understanding, and delivering on specific customer needs, and keeping customers informed on the latest service and product capabilities so that our most strategic customers are fully adopting our offerings to maximize the value of their partnership with us. TAMs accomplish the above by working closely with key customer contacts to develop deep knowledge of systems and priorities so that they can champion those needs internally within our business to ensure these customers remain customers and smoothly transition to our next generation products as they become available.

The Technical Account Manager is responsible for driving customer satisfaction and proactively managing the support relationship with large enterprise customers. The Technical Account Manager is both a technical and strategic advisor, providing technical guidance and consulting, as well as the management of support projects and other improvement initiatives.

You’ll enjoy the flexibility to work remotely

  • from anywhere within Canada (except for the Saskatchewan province) as you take on some tough challenges.

Primary Responsibilities

  • Manage the overall Customer Success relationship with large, complex enterprise-level customers
  • Collaborate with front-line support managers to manage the resolution of complex technical issues
  • Build and maintain a strong working relationship with key customers and internal stakeholders
  • Act as key point of contact / escalation contact for assigned customers
  • Communicate with all levels of the customer organization as required
  • Conduct regular conference calls to review and prioritize outstanding issues
  • Regularly review open‑service requests and engage appropriate internal resources as necessary. Drive escalation and follow up with appropriate resources to facilitate timely resolution
  • Seek out opportunities to increase customer satisfaction. Work with customers to help them achieve their longer term or strategic objectives
  • Develop workflows and oversight strategies that successfully predict, avoid and ultimately reduce customer escalations
  • Provide ongoing support updates to customers on the effective use of our applications through new products, services and training information
  • Utilize tools, monitoring platforms and available metrics to seek out and execute on opportunities to optimize our products and services for our customers
  • Understand the context and advocate for customer requested enhancements / defects / escalated concerns
  • Provide updates, executive summaries, and guidance to our executive team and other internal stakeholders as required
  • May include onsite presentations for assigned customers
  • Required Qualifications

  • 3+ years of experience in a technical support environment
  • Experience working on large, complex projects and customers

  • Experience with escalation management
  • Technical Knowledge of hospital system environments and workflow
  • Solid technical aptitude. Ability to form a high‑level understanding of complex technical issues
  • Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps
  • Preferred Qualifications

  • Experience with McKesson / Change Healthcare / Optum Radiology or McKesson / Change Healthcare / Optum Cardiology Applications
  • Solid organizational skills with an ability to manage competing customer demands
  • Creative problem solver; able to accomplish goals through a variety of processes and tools
  • Solid communication (both written and oral), able to tailor message format and content to specific audience
  • Proven team player, flexible self‑starter, and have a strong can‑do attitude. Able to anticipate and resolve complex issues
  • All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
  • Canada Residents Only : The salary range for Canada residents is $63,300 to $131,500 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

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