Technical program manager • victoria bc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.Determine type of services to be offered and implement operational procedures.Organize a... Show more
Primary Location: Victoria, BC.Job Status: 32 Consecutive Hours + Stat Holidays, Permanent.Pacific Cove Properties is a BC-owned and operated property management and development.British Columbia, i... Show more
About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services.We accelerate business transformation for our customers.Our expertise in strateg... Show more
A&W Restaurants  in Victoria, BC, is seeking a Restaurant Manager to start immediately at our Government Street location ( 1023 Government Steet, Victoria, BC ) Base Salary: $55,000 p... Show more
This is a full-time position, with full benefits including dental care, vision care and health insurance, paid vacation, an RRSP match, and career development opportunities.TalentSphere Staffing So... Show more
Retail Banking Sales & Service.Join our exciting new branch at Royal Bay where you can Boldly Grow the Good and Be a part of BMO's customer satisfaction award winning Personal Banking team as the B... Show more
As a Strategic Development Program Trainee, you will progress through a 5 phased program to learn every aspect of our business from shipping and receiving, to sales, operations, purchasing, account... Show more
Technical Support Analyst (French Speaking).Our client is a leading Software-as-a-Service (SaaS) provider for the general insurance sector.As an established global firm, they have grown exponential... Show more
Bring your talents, friendly attitude, and expertise to our franchise of 90+ restaurants.You'll find opportunities, rewards and growth potential.Wendy's has a strong support system, which is critic... Show more
Secondary (high) school graduation certificate.Plan and organize daily operations.Determine type of services to be offered and implement operational procedures.Organize and maintain inventory.Ensur... Show more
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Our consumer business client is seeking a S.Program Manager advising executive leadership on finance business and technology investment priorities, strategic planning, and transformation initiative... Show more
Our kitchens provide a platform to showcase your existing skills while also cultivating new ones.We prioritize the thorough training of all team members in every aspect of our back-of-house operati... Show more
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AVI HEALTH & COMMUNITY SERVICES (AVI).HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island.AVI provides services to people living with HIV and hepatitis C and... Show more
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Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
