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Technical Jobs in Saanich, BC

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Last updated: 5 hours ago
Technical Account Manager - Remote

Technical Account Manager - Remote

OptumVictoria, Capital Regional District, CA
Remote
Full-time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...Show moreLast updated: 10 days ago
Technical Communicator

Technical Communicator

FinningVictoria, Capital Regional District, CA
Permanent
Join Finning and play a key role in supporting customers and internal teams by providing expert technical guidance and managing product health issues. A dynamic role focused on troubleshooting, fail...Show moreLast updated: 7 days ago
Warehouse Technical Inspector (Permanent)

Warehouse Technical Inspector (Permanent)

Babcock InternationalVictoria, British Columbia, Canada
Full-time +1
Warehouse Technical Inspector (2 Permanent Positions).Expected Salary : $57508 to $86262.In determining the final salary Babcock will consider a variety of factors including the successful Candidat...Show moreLast updated: 30+ days ago
Technical Procurement Hunter!!!

Technical Procurement Hunter!!!

RM Staffing B.V.Victoria, BC, CA
Full-time
Reboot Monkey is a leading provider of comprehensive data center management solutions, offering services such as managed colocation, smart hands, and rack and stack solutions.We ensure fast deploym...Show moreLast updated: 30+ days ago
WordPress Technical Lead (Canada - Remote)

WordPress Technical Lead (Canada - Remote)

Kanopi StudiosVictoria, Capital Regional District, CA
Remote
Full-time
Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of experts in.This full-time, remote role is open to applicants in Canada. Senior Engineer II) to join our dist...Show moreLast updated: 24 days ago
Technical Support Specialist

Technical Support Specialist

Synapse ITSVictoria, Capital Regional District, CA
Full-time
The Technical Product Support Representative is to provide world class technical support to customers of Synapse ITS products, by answering initial questions / requests and providing step-by-step gui...Show moreLast updated: 6 days ago
Senior Technical Writer

Senior Technical Writer

Reliable ControlsVictoria, Capital Regional District, CA
Full-time
Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world.Our team specializes in the design, development, and assembly of building automation controls and softw...Show moreLast updated: 7 days ago
Junior Analyst, Technical Services

Junior Analyst, Technical Services

Elections BCVictoria, Capital Regional District, CA
Full-time +1
Bring your enthusiasm and technical expertise to serve democracy in British Columbia.Join an innovative and recognized leader in electoral administration. Junior Analyst, Technical Services.One full...Show moreLast updated: 1 day ago
Technical Lead, Water Treatment Engineer

Technical Lead, Water Treatment Engineer

AECOMVictoria, Capital Regional District, CA
Full-time
Technical Lead, Water Treatment Engineer.State / Province : British Columbia.Primary Location : CA - Burnaby, BC - 3292 Production W. Compensation : CAD 170000 - CAD 240000 - yearly.At AECOM, we’re deliv...Show moreLast updated: 2 days ago
  • Promoted
Technical Support Representative - HVAC

Technical Support Representative - HVAC

TalentSphereVictoria, BC, Canada
Full-time
This is a full-time position, with full benefits including dental care, vision care and health insurance, paid vacation, an RRSP match, and career development opportunities.TalentSphere Staffing So...Show moreLast updated: 11 days ago
Cloud Systems Administrator - Technical Services

Cloud Systems Administrator - Technical Services

Capital Regional DistrictVictoria, Capital Regional District, CA
Full-time
Cloud Systems Administrator - Technical Services.Join to apply for the Cloud Systems Administrator - Technical Services role at Capital Regional District. Technology and Digital Transformation.Open ...Show moreLast updated: 30+ days ago
HVAC / Hydronic Technical Sales Representative

HVAC / Hydronic Technical Sales Representative

EMCO CorporationVictoria, Capital Regional District, CA
Full-time
HVAC / Hydronic Technical Sales Representative.With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products t...Show moreLast updated: 30+ days ago
Production Supervisor / Assistant Technical Director

Production Supervisor / Assistant Technical Director

University of VictoriaVictoria, Capital Regional District, CA
Full-time
The Production Supervisor / Assistant Technical Director is responsible for providing technical and artistic client support, physical plant management and operational support to the University Cent...Show moreLast updated: 4 days ago
Commissioning Group Technical Coordinator (Permanent)

Commissioning Group Technical Coordinator (Permanent)

Babcock Canada Inc.Victoria, Capital Regional District, CA
Permanent
Commissioning Group Technical Coordinator (Permanent).Expected Salary : $57,508 to $71,885.To determine final salary, Babcock considers a variety of factors including the successful Candidate’s skil...Show moreLast updated: 30+ days ago
Technical Expert (TBRC)

Technical Expert (TBRC)

NHSLangford, BC, CA
Full-time
Are you ready to lead cutting-edge translational research in a world‑class biomedical environment?.The Translational Bioscience Research Centre (TBRC) is seeking a highly skilled Technical Expert t...Show moreLast updated: 6 days ago
Technical Project Manager

Technical Project Manager

Vivid Solutions Inc.Victoria, Capital Regional District, CA
Full-time
Owner and Chief Operating Officer at Vivid Solutions Inc.Vivid Solutions is an innovative software development company dedicated to propelling businesses forward with cutting‑edge technology soluti...Show moreLast updated: 30+ days ago
  • New!
Technical Support - Instrumentation

Technical Support - Instrumentation

AML Oceanographic Ltd.Central Saanich, Capital Regional District, CA
Full-time
As a Technical Support Specialist, you are the primary point of contact for customers who need help with AML’s instrumentation. You support customers by understanding their issues, communicating cle...Show moreLast updated: 5 hours ago
Technical Project Manager (Contract)

Technical Project Manager (Contract)

Vivid SolutionsVictoria, British Columbia, Canada
Full-time
Vivid Solutions is an innovative software development company dedicated to propelling businesses forward with cutting-edge technology solutions. We firmly believe that challenges are opportunities f...Show moreLast updated: 30+ days ago
Warehouse Technical Inspector (Permanent)

Warehouse Technical Inspector (Permanent)

Babcock Mission Critical Services España SA.Victoria, Capital Regional District, CA
Permanent
Select how often (in days) to receive an alert : .Warehouse Technical Inspector (Permanent).Location : Victoria, British Columbia, CA, V8Z 0B9. Warehouse Technical Inspector (2 Permanent Positions).Exp...Show moreLast updated: 27 days ago
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Technical Account Manager - Remote

Technical Account Manager - Remote

OptumVictoria, Capital Regional District, CA
10 days ago
Job type
  • Full-time
  • Remote
Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role is within the Enterprise Imaging business unit. Our business develops software for healthcare providers to address Diagnostic Medical Imaging and Workflow needs – primarily for Radiology and Cardiology departments. The Technical Account Manager (TAM) is assigned to and works with our largest, most complex, strategic accounts that represent approximately $100M in annual revenue for the business. Their primary focuses are around ensuring deployed solutions are stable and performing optimally, understanding, and delivering on specific customer needs, and keeping customers informed on the latest service and product capabilities so that our most strategic customers are fully adopting our offerings to maximize the value of their partnership with us. TAMs accomplish the above by working closely with key customer contacts to develop deep knowledge of systems and priorities so that they can champion those needs internally within our business to ensure these customers remain customers and smoothly transition to our next generation products as they become available.

The Technical Account Manager is responsible for driving customer satisfaction and proactively managing the support relationship with large enterprise customers. The Technical Account Manager is both a technical and strategic advisor, providing technical guidance and consulting, as well as the management of support projects and other improvement initiatives.

You’ll enjoy the flexibility to work remotely

  • from anywhere within Canada (except for the Saskatchewan province) as you take on some tough challenges.

Primary Responsibilities

  • Manage the overall Customer Success relationship with large, complex enterprise-level customers
  • Collaborate with front-line support managers to manage the resolution of complex technical issues
  • Build and maintain a strong working relationship with key customers and internal stakeholders
  • Act as key point of contact / escalation contact for assigned customers
  • Communicate with all levels of the customer organization as required
  • Conduct regular conference calls to review and prioritize outstanding issues
  • Regularly review open‑service requests and engage appropriate internal resources as necessary. Drive escalation and follow up with appropriate resources to facilitate timely resolution
  • Seek out opportunities to increase customer satisfaction. Work with customers to help them achieve their longer term or strategic objectives
  • Develop workflows and oversight strategies that successfully predict, avoid and ultimately reduce customer escalations
  • Provide ongoing support updates to customers on the effective use of our applications through new products, services and training information
  • Utilize tools, monitoring platforms and available metrics to seek out and execute on opportunities to optimize our products and services for our customers
  • Understand the context and advocate for customer requested enhancements / defects / escalated concerns
  • Provide updates, executive summaries, and guidance to our executive team and other internal stakeholders as required
  • May include onsite presentations for assigned customers
  • Required Qualifications

  • 3+ years of experience in a technical support environment
  • Experience working on large, complex projects and customers

  • Experience with escalation management
  • Technical Knowledge of hospital system environments and workflow
  • Solid technical aptitude. Ability to form a high‑level understanding of complex technical issues
  • Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps
  • Preferred Qualifications

  • Experience with McKesson / Change Healthcare / Optum Radiology or McKesson / Change Healthcare / Optum Cardiology Applications
  • Solid organizational skills with an ability to manage competing customer demands
  • Creative problem solver; able to accomplish goals through a variety of processes and tools
  • Solid communication (both written and oral), able to tailor message format and content to specific audience
  • Proven team player, flexible self‑starter, and have a strong can‑do attitude. Able to anticipate and resolve complex issues
  • All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
  • Canada Residents Only : The salary range for Canada residents is $63,300 to $131,500 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

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