Technical Jobs in Victoria, BC

JOB DESCRIPTIONThe Technical Program Manager oversees the overall program and engineers responsible for tactical delivery of key outcomes for the program delivered via agile and / or waterfall methodologies. They will work closely with the business / product partners, technology / business stakeholders, architecture, portfolio & core delivery teams.

• Lead the design, implementation, and ongoing management of our Observability and Monitoring & Network Software Automation Team
• Collaborate with technology managers, engineers, and program managers to optimize designs and ensure healthy operation
• Drive process improvements and automation opportunities
• Develop and provide observability requirements system owners
• Define and maintain KPIs to track effectiveness and compliance with policies and standards
• Serve as the single point of contact for all observability program initiatives and outcomes
• Support and align with external teams on related initiatives
• Effectively manage and communicate program processes and interdependencies as they relate to broader technology activities
• Partner with leaders across the organization to ensure clarity on prioritization of program requirementsREQUIRED SKILLS AND EXPERIENCE
• 8+ years of project and / or program management experience
• 2+ years of operational observability experience
• Experience evaluating or designing observability tools
• Comprehensive understanding of network systems, engineering background preferred
• Proactive, strong leadership, sound judgement, critical thinking, and decision-making skills
• Ability to successfully navigate limited resources with competing priorities within deadlines in a complex and rapidly evolving organization
• Demonstrated experience of technology tools such as Jira, Confluence, ServiceNow, Microsoft Teams, and Microsoft SharePoint
• Strong collaboration, organization, and communication skills