Support analyst • edmonton ab
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Project name
Vulnerability Remediation
Scope:
Reporting to the Team Lead, Server Operations, Technology and Innovation, the Intermediate Server Analyst (Infrastructure) shall be responsible for day-to-day operations within the Government of Alberta (GoA) Server Environment, focusing on windows virtual server support activities.
The role is to assist in the daily operational support of a virtual server environment, with a focus on a VMware virtualized hosting infrastructure.
Excellent customer focus and client service skills, a proven ability to function in both individual and team environments, and exceptional technical troubleshooting and problem resolution skills are desired.
The contracted resource must adhere to existing GoA policies, procedures, standards, guidelines, and practices.
Duties:
Responsible for proactively maintaining and improving the server core infrastructure functionality and to work within existing procedures and guidelines to meet client business requirements.
• perform problem diagnosis, troubleshooting and resolution.
• perform hardware and OS installations, migrations and/or upgrades.
• plan for software and hardware upgrades and/or migrations.
• develop and maintain documentation.
• maintain operating systems and associated infrastructure software.
• develop system related procedures.
• provide cross training and knowledge transfer to other server team members on relevant aspects of hardware and software support.
Equipment requirements:
• GoA will supply laptop or desktop
Working Hours:
• Work must be done from Edmonton or Calgary, due to datacenter proximity.
• It is anticipated the role will be 100% remote, however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink.
Notes on Location:
There is a possibility the resource may be able to work remotely, though must be available for onsite meetings when required. Onsite work would be approximately once every couple months, depending on requirements on the project.
Incumbency:
• Previously this role was filled by a contractor, however, for this and all other opportunities, the Ministry seeks the best person to fill the role.
Standard Background check required
• The Supplier shall, prior to commencement of the Services, provide the province, on its request and at no cost to the province, with criminal record checks.
Enhanced Background check required
• A standard criminal record check will be required before we start the Enhanced Security Clearance process.
• An Enhanced Security Clearance will be required for these positions, which will be coordinated by GoA only for these positions.
Mandatory Training Courses:
• Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well.
Jon 70732
