Support analyst Jobs in Airdrie, AB

Position Overview

Calian is seeking a bilingual (English / French) Jr. Standards Support Designer to support the Human Resources department in assessing and improving training programs and employee development initiatives. The ideal candidate will have at least five years of experience in training evaluation and be skilled in developing assessments, analyzing results, and providing feedback for continuous HR improvement.

Responsibilities

• Training Plan Management : Maintain and update Training Plans (TPs), liaising with instructors to ensure alignment with training objectives.
• Training Plan Oversight : Manage and update Training Plans (TPs), ensuring alignment with HR development objectives, and collaborate with instructors to maintain training standards.
• Assessment Creation & Management : Develop and maintain Supporting Knowledge Exams (SKEs) and Performance Checks (PCs) for employee training, ensuring assessments align with organizational standards.
• Examination Administration : Oversee the administration, scoring, and analysis of SKEs and PCs, ensuring fairness and consistency in HR-related evaluations.
• Program Evaluation : Conduct thorough analysis of training programs and assessments to measure effectiveness and ensure alignment with HR performance goals.
• Continuous HR Improvement : Provide actionable insights and feedback to HR and training teams based on evaluation results, promoting continuous improvement in training processes.
• Collaboration with HR : Work closely with HR teams to integrate evaluation outcomes into broader HR strategies, improving employee development and training initiatives.

Qualifications

Additional Requirements

You will be able to obtain a Government Security Clearance at the Reliability level.