Process analyst Jobs in Welland, ON

About the City of Welland

At the City of Welland, we're continuously rewriting our story. Not because we don't know where we're going, but because we are constantly reaching for new heights, engaging in new approaches, and pursuing what many believe to be unattainable or too ambitious. We're not satisfied with the status quo, and we're certainly not satisfied with doing things a certain way simply because that's how they were done in the past.

We expect our population to increase to over 80,000 in the next 20 years, and serving a diverse, growing community requires strategic thinkers, norm breakers, and passionate civil servants. In Niagara, Welland's growth leads every other municipality, and the City is becoming the region's heartbeat.

So, we invite you to author your chapter and contribute to the overall body of work the City of Welland is creating. At the City of Welland, your ideas are nurtured, your input is invited, a healthy work-life balance is available, and most importantly, your voice will make a difference.

About the Position

Reporting to the Chief Building Official (CBO), the Community Development Systems Analyst will be responsible for maintaining, implementing, and troubleshooting the Community Development systems software (CDSS). This position provides essential application and technical support to the Planning, Building, and By-law Enforcement departments to ensure that digital service delivery, development application, building permit processing, building inspections, and municipal enforcement workflows are efficient, reliable, and continuously improved.

Duties & Responsibilities

The duties listed are not meant to provide a description of each and every job performed but only those which represent the core functions of the job.

-Responsible for the Administration and maintenance of the Community Development Software, including user access, configuration, updates, and integration with other corporate systems.

-Provide front line troubleshooting and resolution for technical and user reported issues related to the operation of the systems software.

-Work with planning, building, and enforcement staff to gather business requirements, develop technical specifications, and implement system enhancements that improve process efficiency and service delivery.

-Collaborate with software vendors for escalated support, customizations, and version upgrades.

-Configure, evaluate, and deploy new modules, workflows, forms, and fee structures based on legislative changes or systems related needs.

-Provide training and support to planning, building, and by-law enforcement staff on best practices and effective system usage.

-Assist in the development by creating specialized reports, dashboards, and data exports and statistical reporting.

-Ensure system data integrity, backup procedures, and compliance with Information Systems (IS) security policies and privacy legislation.

-Participate in IS and departmental project teams related to service modernization, system upgrades, and digital transformation.

-Lead training sessions, develop documentation including user guides, training materials, detailed procedures, and video tutorials for city staff and external users.

-Update the Planning and Development website and online portal.

-Other duties as assigned within the scope of role.

What you need to Succeed...

-A three (3) year Post secondary degree or diploma in Computer Science, Information Systems, or a related field.

-Minimum 3 to 5 years of experience in application support, configuration, and process improvement within a municipal or enterprise environment.

-Demonstrated experience with Harris/CityView software, CityView Portal, and Bluebeam required.

-Strong understanding of planning and development process, building permitting process, inspections, and enforcement workflows is an asset.

-Experience with database querying (SQL), report generation tools, and integration with GIS or document management systems is preferred.

-Proven ability to analyze, document, and streamline business processes using technology.

-Strong communication, customer service, and training skills.

-Ability to work independently and collaboratively in a multidisciplinary environment.

-Strong oral, verbal, and written communication skills, with the ability to deal with staff and the public in a courteous and efficient manner.

-Must possess and maintain in good standing a valid Ontario Driver’s License.

Salary and Benefit Information

$97,156-$113,659 (2026 rates) plus a comprehensive benefits package, and OMERS pension.

Why Choose Welland?

Why choose Welland?
OMERS Pension: Secure your future with an OMERS pension, one of Canada’s largest defined benefit pension plans. To learn more visit /.

Five Wellness days: We understand the importance of mental and physical well-being. That's why we offer five wellness days that can be taken in succession, giving you the opportunity to recharge, rejuvenate, and prioritize self-care when you need it most.

Adaptable and generous benefits package: Your health and happiness matter to us. That's why we offer a flexible and generous benefits package. From medical and dental coverage to additional perks, we've got you covered, ensuring you and your loved ones receive the care and support you deserve.

Flexible work arrangements: We believe in work-life harmony, and that means something different to each of us. Embrace flexibility with our assortment of work arrangements, including hybrid, condensed work weeks, and flexible schedules. Whether you thrive in a traditional office setting or prefer the comfort of your home office, we empower you to tailor your work environment to suit your needs.

Fair-market value salary: We recently conducted a comprehensive compensation review to ensure our pay aligned with current market values and fairly reflected the skills and contributions of our team. This process involved industry benchmarking and employee feedback to maintain competitive and equitable compensation.

How to Apply

Submit a current application which includes a current cover letter and resume.

The City of Welland is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. In addition, the City of Welland is committed to accommodating persons with disabilities. Should you require any accommodations, we will work to meet your needs.

All applications are held in strict confidence. We thank all applicants for their interest; however, we will only contact those selected for an interview. No phone calls, please.

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and is for employment assessment purposes only.