Knowledge manager Jobs in Westmount, QC

Position Description: CGI Payroll Services Centre (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We take pride in maintaining strong client relationships, reflected in our exceptionally high customer satisfaction rates. Every day, our associates help hundreds of clients process payroll for their employees across a variety of industries. In this role, you will contribute to the success of local businesses while working within a dynamic team of more than 700 professionals serving over 62,000 clients. We are looking for a reliable and motivated individual. Are you ready to make a meaningful impact? What We Offer

• Ongoing learning opportunities through comprehensive paid training in Canadian payroll.
• Weekday daytime schedule for a better work-life balance.
• A workplace recognized as one of Canada's Best Workplaces.
• Employee Assistance Program (EAP), health and wellness programs, comprehensive insurance -coverage, and financial assistance for job-related studies.
• Career development supported by a professional growth plan.
• Access to the Employee Share Purchase Plan and Profit-Sharing Plan from day one.
• Flexible benefits tailored to your needs, including customizable insurance plans, telemedicine, and much more.

Your future duties and responsibilities:

• Build and maintain strong business relationships through regular communication with clients assigned to your portfolio.
• Provide advisory support to key clients on application, legislative, and technological matters.
• Proactively identify current and future client needs and recommend appropriate solutions or improvements.
• Identify sales opportunities within the client portfolio and promote complementary modules and services such as Human Resources, Time Management, Employee Self-Service, and others.
• Manage the client presentation process by coordinating meetings with Product Specialists and ensuring follow-up throughout the entire sales cycle.
• Serve as the liaison between key clients, internal stakeholders, and business partners.
• Document all client interactions and perform annual client satisfaction evaluations to ensure business unit objectives are achieved.
• Stay informed about updates and changes affecting CGI solutions and act as a voice for key clients within the organization.

Required qualifications to be successful in this role:

• College diploma in Administration, Accounting, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of 8 years of payroll experience.
• Minimum of 3 years of account management or existing client management experience.
• Valid driver's license and ability to travel to client locations.
• Ability to work under pressure and meet deadlines.
• Strong analytical, organizational, and planning skills.
• Excellent communication skills.
• Flexibility and adaptability.
• Customer-focused mindset.
• Initiative and strong teamwork skills.
• Well-developed business and political acumen.
• Knowledge of various payroll solutions.
• Proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills in both French and English (required).

Assets

• Completion of the "Understanding Payroll Principles" and "Mastering Payroll Legislation" programs from Cégep Ahuntsic, or
• Payroll Compliance Practitioner (PCP) certification from the National Payroll Institute (formerly the Canadian Payroll Association).

Skills:

• Analytical Thinking
• Canadian Payr.Legisl. (Quebec)
• Communication
• Customer Service & Support
• French
• Problem Solving

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. To learn more about accessibility at CGI, contact us via [email](#). Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries. Come join our team—one of the largest IT and business consulting services firms in the world.