Talent.com

Knowledge manager Jobs in Westmount, QC

Create a job alert for this search

Knowledge manager • westmount qc

Last updated: 2 days ago

Player Support Knowledge Manager

behaviour interactiveMontreal, QC
Full-time +1

The role Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgett... Show more

IT Manager

safe fleetMontreal, Quebec, CA
Full-time

We are looking for a hands-on IT Manager who knows how to lead people, get things done, and ask the right questions.This role is responsible for the full scope of IT at Ranger Design — from the net... Show more

Account Manager

trans perfectMontreal, QC, CA
Full-time

Account Manager – Financial Services.Do you want to work for a global leader in AI and technology? Are you passionate about helping financial institutions improve communication with multilingual cl... Show more

Finance Manager

valsoftMontreal, QC, CA
Full-time
Quick Apply

We are hiring an experienced Finance Manager at Aspire Software to join our growing team in Montreal!.The Finance Manager will report to the Director of Finance.This individual will coordinate and ... Show more

General Manager

pizza hutMontreal, Canada
CA$22.00–CA$25.00 hourly
Full-time

Must be bilingual (French and English).Daily operations checklist routine tasks.Enforcing food safety and brand protocols.Training team in preparation, cooking and handling of food.Prepare and cook... Show more

Payroll Manager

randstad canadaSaint-Laurent, Quebec, CA
CA$85.00 hourly
Permanent
Quick Apply

Start date: as soon as possible.Are you looking for a new challenge and have experience as a Payroll Supervisor? Do you like working in a fast paced environment? If so, then the Payroll Master/Mana... Show more

Project Manager

groupe pacoLongueuil, QC, CA
Full-time +1

Mechanical Engineering | Construction | International.Some projects require much more than just a good schedule.At Gala Systèmes, a subsidiary of the PACO Group located in Saint-Hubert on Montreal'... Show more

Market Manager

time out groupMontréal, Québec, Canada
Full-time

Market Assistant General Manager.We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and cli... Show more

Care manager

cogirimmobilierOutremont
CA$60,000.00 yearly
Full-time +1

Every day, our team of enthusiasts makes a difference to residents.The relationship of “human for human” is at the heart of our approach and corporate philosophy.Furthermore, the success experience... Show more

Operations Manager

nex wavMontréal, QC, CA
CA$80,000.00–CA$100,000.00 yearly
Full-time +2

Operations Manager | Hybrid | Permanent - Full Time.Structure a premium firm and become the operational right hand of the founder.Hybrid (3 days in the office in downtown Montreal, 2 days remote).J... Show more

Account Manager

veriforceMontreal, Quebec, CA
Full-time
Quick Apply

Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their operation... Show more

Chef Manager

aramarkMontréal, QC, CA
Full-time

We are seeking an experienced, hands-on Chef Manager to oversee food service operations in an industrial environment.In addition to leading a small team, you will actively participate in meal prepa... Show more

Senior Knowledge Specialist (Hybrid)

national bankEdmonton, Montreal, Winnipeg
Full-time +2

Equipment Finance at National Bank is to act as a subject matter expert that ensures the efficiency and effectiveness of core processes through provision and development of training and guiding emp... Show more

Responsable, gestion des connaissances / Knowledge Management Leader

raytheon technologiesCA-QC-LONGUEUIL-J ~ Blvd Marie-Victorin ~ J BLDG
Full-time

CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG.Responsable, gestion des connaissances.À propos de Pratt & Whitney Canada.Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovati... Show more

General Manager

pork pickleDorval, QC, Canada
Full-time

The purpose of the Shift Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations.The MGRI ensures the restaurant is clean, r... Show more

Project Manager

e teamMontreal, QC
Full-time

Location:- Montreal, QC (Hybrid days onsite and days remote every week).The team members are responsible of the following activities:.Manage and lead assigned projects to completion with delivery o... Show more

Manager

tim hortonsBrossard, QC
Full-time

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbi... Show more

IT Manager

safe fleetMontreal, Quebec, CA
Full-time

We are looking for a hands-on IT Manager who knows how to lead people, get things done, and ask the right questions.This role is responsible for the full scope of IT at Ranger Design — from the net... Show more

Ingénieur électrique (connaissance AVEVA) / Electrical Engineer (AVEVA Knowledge)

afryMontreal, QC, CA
Full-time

Assurer le leadership électrique à titre d’ingénieur(e) électrique principal(e) sur des projets de petite et moyenne envergure dans des secteurs industriels tels que les pâtes et papiers, les mines... Show more

Account Manager (Customer Success Manager)

next generationMontreal, Quebec, Canada
Full-time

As an Account Manager (Customer Success Manager), you will be responsible for retaining and engaging existing Canadian clients by driving upsell and cross‑sell opportunities for our consulting serv... Show more

Player Support Knowledge Manager

Player Support Knowledge Manager

behaviour interactiveMontreal, QC
10 days ago
Job type
  • Full-time
  • Permanent
Job description

The role Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic . Join us and be a part of the future of interactive entertainment!At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

  • Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
  • Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
  • Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
  • Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
  • Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
  • Turn player insights into practical improvements for both support and game experiences, including our support bot.
  • Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

  • Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
  • Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
  • Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
  • A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
  • A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
  • Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
  • A gaming industry experience is a plus.