Talent.com

Knowledge manager Jobs in Westmount, QC

Create a job alert for this search

Knowledge manager • westmount qc

Last updated: 2 days ago

Player Support Knowledge Manager

behaviour interactiveMontreal, QC
Full-timeFull-time

The role Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgett... Show more

Operations manager

nex wavMontréal, QC, CA
CA$80,000.00–CA$100,000.00 yearlyCA$80,000.00–CA$100,000.00 yearly
Full-time +1Full-time +1

Gestionnaire des opérations | Hybride | Permanent - Temps plein.Structurez un cabinet premium et devenez le bras droit opérationnel de la fondatrice.Hybride (3 jours au bureau à Montréal centre-vil... Show more

Senior Knowledge Specialist (Hybrid)

national bankMontreal
Full-time +2Full-time +2

Equipment Finance at National Bank is to act as a subject matter expert that ensures the efficiency and effectiveness of core processes through provision and development of training and guiding emp... Show more

Kitchen Manager

hmshost at montreal pierre elliott trudeau international airportDorval, QC, Canada
Full-timeFull-time

The Kitchen Manager supports the manager of a restaurant with medium sales volume and moderately complex kitchen and culinary operations and is responsible for day-to-day supervision of and assignm... Show more

Restaurant Manager

a w canadaMontréal, QC, CA
Full-timeFull-time

Be part of a mature, fun leadership team and excel your career with A&W!.A&W takes pride in offering our employees a working environment that is based on respect and listening.Everyone's efforts an... Show more

Project Manager

groupe pacoLongueuil, QC, CA
Full-time +1Full-time +1

Mechanical Engineering | Construction | International.Some projects require much more than just a good schedule.At Gala Systèmes, a subsidiary of the PACO Group located in Saint-Hubert on Montreal'... Show more

Manager, Communications

intact financialMontréal, Quebec, CAN
Full-timeFull-time

Pay at Intact is about much more than just salary.Multiple benefits offered to support.Wellness account and much more.Share plan & other savings: up to.Employee Share Purchase Plan (ESPP) – with In... Show more

Chef Manager

aramarkMontréal, QC, CA
Full-timeFull-time

We are seeking an experienced, hands-on Chef Manager to oversee food service operations in an industrial environment.In addition to leading a small team, you will actively participate in meal prepa... Show more

Finance Manager

clearesultQuebec, Montreal
CA$52.00–CA$62.00 hourlyCA$52.00–CA$62.00 hourly
Full-timeFull-time

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet.We do that by creating a people-first culture built ... Show more

Assistant Manager

essilor luxottica groupBrossard, QC, CA
Full-timeFull-time

Benefits/Incentive Information.LensCrafters is a place for visionaries.We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.Everything we do is cent... Show more

Responsable, gestion des connaissances / Knowledge Management Leader

raytheon technologiesCA-QC-LONGUEUIL-J ~ Blvd Marie-Victorin ~ J BLDG
Full-timeFull-time

CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG.Responsable, gestion des connaissances.À propos de Pratt & Whitney Canada.Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovati... Show more

Plant Manager

ats automationMontreal, Queb, CA
Full-timeFull-time

ATS est une société cotée en bourse (NYSE et TSX : ATS) dont le chiffre d’affaires s’élève à 2,2 milliards de dollars, leader du secteur des solutions d’automatisation au service de nombreuses entr... Show more

Tax Manager

forvis mazars canadaMontréal, Québec, Canada
Full-timeFull-time

As a Tax Manager at Forvis Mazars, you will be an integral part of our dynamic team, contributing to our mission of providing first-rate tax audit and advisory services.In this role, you will play ... Show more

Manager

tim hortonsBrossard, QC
Full-timeFull-time

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbi... Show more

Property Manager

randstad canadaMontréal, Quebec, CA
CA$80,000.00 yearlyCA$80,000.00 yearly
Full-time +1Full-time +1
Quick Apply

Our client, located in Montreal, is looking for a Building Administrator.This key role involves supporting the daily operations of residential buildings.The administrator will place a special focus... Show more

Ingénieur électrique (connaissance AVEVA) / Electrical Engineer (AVEVA Knowledge)

afryMontreal, QC, CA
Full-timeFull-time

Assurer le leadership électrique à titre d’ingénieur(e) électrique principal(e) sur des projets de petite et moyenne envergure dans des secteurs industriels tels que les pâtes et papiers, les mines... Show more

Account Manager (Customer Success Manager)

next generationMontreal, Quebec, Canada
Full-timeFull-time

As an Account Manager (Customer Success Manager), you will be responsible for retaining and engaging existing Canadian clients by driving upsell and cross‑sell opportunities for our consulting serv... Show more

Change Manager

tdMontréal, Québec
Full-timeFull-time

Join a Practice That Shapes How Transformation Happens at TD Insurance!.At TD Insurance (TDI), our Change Management Practice serves as the adoption engine behind transformation, helping strategic ... Show more

Field Manager

brand momentumMontreal, Quebec, Canada
Full-timeFull-time

We are looking for a hands-on and results-driven Field Manager to support the execution of retail programs across an assigned region.This role is responsible for leading Team Leads (TLs), ensuring ... Show more

Store Manager

jack jonesBrossard, Quebec, CA
CA$50,000.00 yearlyCA$50,000.00 yearly
Full-timeFull-time

Gérant(e) de magasin, JACK & JONES.Responsable de district, JACK & JONES.Le salaire de départ pour ce poste est de.La rémunération finale sera déterminée en fonction des années d’expérience pertine... Show more

People also ask
The top 10 cities are:
Player Support Knowledge Manager

Player Support Knowledge Manager

behaviour interactiveMontreal, QC
11 days ago
Job type
  • Full-time
Job description

The role Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic . Join us and be a part of the future of interactive entertainment!At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

  • Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
  • Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
  • Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
  • Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
  • Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
  • Turn player insights into practical improvements for both support and game experiences, including our support bot.
  • Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

  • Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
  • Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
  • Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
  • A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
  • A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
  • Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
  • A gaming industry experience is a plus.