Knowledge manager Jobs in Toronto, ON

SUMMARY

Reporting to the Managing Director and working alongside a team of workplace solutions professionals delivering workplace services to our clients. This role is responsible for ensuring that workplace solutions services including Drawing & Occupancy management, Space Planning, MAC & Relocation Management, Furniture Service Technicians are delivered in accordance with the contract and identified success measures.

In addition, the Manager, Workplace Solutions collaborates with clients to identify needs and opportunities to solve problems in their workplace in conjunction with the Workplace Solutions Management Office subject matter experts. The mandate for this role is to ensure successful delivery of workplace services and ensure success within the business for existing and future accounts. Through close partnership with counterparts on the accounts, this position will lead teams and collaborate with internal concerned parties across all areas of workplace services by developing and executing the required strategy including but not limited to business case development, delivery model development, costing, proposal development & writing, pricing and operation management.

The Manager, Workplace Solutions will be required to work on location with a single client or multiple client locations as well as BGIS offices as required to best accomplish tasks and provide effective client and team member support.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent
• Provides mentoring, coaching and guidance to all team members
• Objectively recommends compensation adjustments
• Manages all aspects of performance

Program Management

• Lead and manage a team responsible for Workspace Management, including MAC management, Drawing management, Occupancy management, Furniture Technicians. Provide direct support to the team with respect to service delivery and administrative issues and challenges.
• Monitor and support the preparation and execution of schedules, budgets and delivery of all projects or services; ensure implementation of administrative support systems such as finance, procurement, A/P, A/R, are providing optimum support to project/service delivery and are consistent with BGIS standards and needs; strive for 100% team member satisfaction through effective administration and provision of tools and support.
• Manage the assignment of resources as required to meet schedule and budget needs of program execution; actively seek additional project work or scope expansion to benefit the client and BGIS; ensure that projects are started with adequate lead time to complete within client time parameters and to meet BGIS and team needs with respect to work-loading and overall financial considerations; provide reporting required to support BGIS and client needs with respect to program execution
• Ensure processes are in place and functional to ensure consistency, repeatability and alignment with BGIS/Client needs with respect to key delivery sub processes such as, document management, change management, scope management, schedule management, cost management, quality management, team management, regulatory and environmental compliance, communications management, risk management, project management and procurement, approvals.
• Work with data to ensure reporting is created and provided in accordance with agreed to client scope
• Plan and deliver non-technical large moves, adds, or changes as well as facility planning projects.
• Research and liaise with vendors to obtain quotes. Provide recommendations on preferred vendor.
• Prepare cost estimates for assigned projects.
• Determine and prepare resource requirements.
• Create schedules and monitor progress against timelines.
• Ensure assigned projects are delivered on-time, within scope, budget and requirements and complies with all regulatory, environmental, health and safety requirements.

Concerned parties Relationship

• Provide effective and proactive relationship management and collaboration with key client contacts and other work stream / Line of Business leaders within each account to identify and develop solutions. Strive for 100% client likelihood to recommend BGIS to other clients. Ensure overall client satisfaction, deliverables, internal productivity and profitability.
• Provide effective and proactive communication with concerned parties such as clients, contractors, and industry bodies (as required) to ensure client satisfaction and BGIS’s success; effective facilitation of the resolution of escalated issues and challenges that include concerned parties
• Develop and maintain effective relationships with vendors. Monitor work progress to ensure completion.
• Develop and maintain effective relationships with clients. Resolve issues, manage client expectations, and ensure client satisfaction.

Business Development

• Develop network contacts to foster new business as well as maintain good client relationships for on-going business.
• Negotiate scope and/or fee with client when necessary.
• Identify opportunities to provide additional services / solutions that address client’s needs and business strategy/objectives

Continuous Improvement

• Work with the BGIS Workplace Solutions Management Office to ensure standards are maintained in accordance with best practices
• Other duties as assigned

KNOWLEDGE & SKILLS

• Proactive and driven
• Effective people and client relationship management skills
• At least 3 years’ experience related to industry standards and regulations
• Conceptual skills- visioning (services and client program needs) and problem solving (innovative solutions)
• Strong organizational and documentation skills
• Experience in consultative discovery and facilitation
• Experience in managing a distributed team
• Effective interpersonal skills, especially communication (verbal / written) and influencing skills
• Strong analytical skills in business case development and process management
• Experience with financial reporting and budget / cost management
• Specific experience and knowledge related to the assignment – churn, facility infrastructures, new construction, furniture, occupancy planning & management, design, engineering, client industry sector, government sector etc.
• Knowledge of Interior Design processes and methodologies in a corporate environment would be an asset
• Ability to prepare ROM pricing estimates for small fit out projects would be an asset
• Experience with Microsoft Suite of Products and AutoCAD
• Knowledge of IWMS applications would be an asset

Licenses and/or Professional Accreditation

• NCIDQ, ARIDO would be an asset
• MCR is considered a bonus

This is a regular, full-time position with a salary range of $75,440 - $94,300 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

#LI-JP1