Knowledge manager Jobs in Markham, ON

Our company has inspired the industry with its award-winning cosmetics services since 2004. We embrace research and innovation - ceaselessly bringing advanced cosmeceutical technologies and ingredients into our creation.

We take pride in our innovation, expertise, and excellence in creating the finest cosmetic formulas and packaging solutions for our clients. We partner with the world’s top leading cosmetics companies in providing full integrated turnkey solutions. We value and respect individuality and personal initiative where all employees can develop, grow, and achieve their career goals.

Join us, and be the sparkle of our team!

Job Title: Account Manager

Department: Sales & Marketing

Wage Category: Annual Salary with Benefits

Report to: VP Sales & Marketing

Location: Milner Ave, Scarborough, ON M1S 4G7

Salary: $65,000 - $75,000 per annum

Job Summary:

The role of an Account Manager is to manage the daily operations and organization of various customer accounts. You are to work in a supportive role to the Business Development Manager and Senior Account Managers in all aspects of the business from the development of new ideas through to the management of the execution.

Responsibilities:

• Manage daily operations and profiles of customers’ accounts serving as the primary point of contact within the company
• Maintaining accurate and up to date customer information (BOM, PO)
• Provide excellent customer service with thorough knowledge of company products, services and features to meet customer needs
• Responsible for managing client’s account by outsourcing cosmetic products and building & strengthening the relationship to come up with new sales opportunities and projects
• Provide innovation and solution in the development of new products from the insight of new ideas to the management of their execution and successful launch
• Develop projects’ timelines and keep track of deliveries and achievements are up to date and meet client’s needs through coordinating product development, production schedule and post sales follow up with the internal team and client
• Strong collaboration with cross functional teams including Marketing, R&I, Engineering, Quality Assurance and Logistics, ensuring good flow of communication and optimization of resources
• Monitor newly developed projects and work with Marketing and R&I team in the briefing of new cosmetics samples
• Assist the Business Development manager with preparation for meetings and events
• Coordinate sales and purchase orders between the Operational departments and customers
• Monitor inventory and shipment details throughout the project, notifying customer with updates
• Perform other related duties as specified by direct supervisor

Qualifications:

• Experience in sales and account management in consumer-packaged goods industry is preferred
• Experience in cosmetics manufacturing is an asset
• Must have trend consciousness and a passion for fashion and cosmetics
• Able to think strategically and proactively, as well as being able to excel in a fast paced, high-pressure environment
• Excellent presentation and communication skills
• Ability to handle multiple projects simultaneously with impeccable organizational and time-management skills
• Post-secondary education required. Courses in business, fashion, cosmetics, sales or marketing are a welcomed asset
• Superior problem-solving skills - must be resourceful and creative with solutions

We care for our employees:

• Convenient public transit (bus stop right outside the facility)
• On-site free parking
• On-site gym
• Employee health benefits
• Corporate discount program
• Group Retirement Saving Plan / Deferred Profit-Sharing Plan (GRSP/DPSP)

Please note: Only those selected for an interview will be contacted, and applicants who do not receive a response within a reasonable timeframe may assume their application was unsuccessful. Candidates who participate in an interview will be informed within 45 days of the interview, or the final interview if applicable, as to whether a hiring decision has been made, in accordance with Ontario legislation.

We sincerely thank all applicants for their interest in joining our team and look forward to the opportunity of welcoming dedicated talent to our team.

This posting represents an existing vacancy within our organization.

We affirm that our hiring process, including candidate screening, evaluation, and selection, does not involve the use of Artificial Intelligence (AI) or automated decision-making tools.

Our company is an equal opportunity employer. We are committed to providing a workplace that is inclusive, respectful, and free from discrimination. Accommodation is available for applicants with disabilities during all stages of the recruitment process.