Project ManagerAlert Driving • North York, Ontario, Canada
Project Manager
Alert Driving • North York, Ontario, Canada
30+ days ago
Job type
- Full-time
- Permanent
- Quick Apply
Job description
Knowledge and Skills Requirements:
Customer Service:
Develop and maintain good customer relationships and provide excellent customer service by responding to customers immediately, and determining their needs in a professional and enthusiastic manner.
Education and Experience Requirements:
AlertDriving is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under AlertDriving’s accessibility policies and procedures. Applicants must make their accommodation needs to be known upon requests for interviews.
Project Manager:
We are looking for a Project Coordinator to join our team. You should have a background in business skills, management, and analysis. You should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player and have a problem-solving aptitude. The Project Coordinator position is primarily focused on client interaction and support from the pre-launch stage forward. This position also requires multi-level interdepartmental communication on a regular basis. The successful candidate will work directly with clients to ensure deliverables fall within the applicable scope and time.
This position reports directly to the Production Manager.
Duties & Responsibilities of the Project Manager:
Duties & Responsibilities of the Project Manager:
- Execute strategic plans based on AlertDriving’s project delivery process, Primary client contact regarding client deliverables throughout the launch process.
- Create and manage project plans, budget, deliverables, goals, scope, resources and schedules to effectively monitor and report on progress.
- Manage resources to reach each milestone within the project, by monitoring and managing the statement of work to reflect proper expenditure of all time and staffing.
- Monitor production and quality control while providing project plans and project status report.
- Identify and resolve issues and risks through a proactive approach to minimize deviations from time and budget while delivering project results.
- Assist Production Coordinator to track, monitor and resolve project issues.
- Client-facing project management - manage client issues, launches, pilots, etc. in a timely and professional manner, coordinate internal resources and manage client expectations.
- Coordinate internal efforts to resolve third-line client support issues/inquiries and communicate results with the client.
- Client account configuration and maintenance (including account set-up, assigning training, batch testing and MVR issues).
- Work closely with the Customer Success Manager (AM) to manage accounts.
- Create detailed and feasible timelines for client-facing projects and coordinate projects accordingly (escalating when appropriate). In cases of larger, global clients, work with AM to create timelines.
- Understand Client needs and provide information, guidance & assistance.
- Train administrators on how to use the AD program and provide detailed information to the client.
- Document client progress and update management as necessary.
- Maximize customer loyalty and retention and First- and second-line client support.
- Build credible internal and external relationships through effective communication.
- The Project Manager may be required to attend occasional calls outside of business hours, to accommodate international clients.
Knowledge and Skills Requirements:
Communication:
- Handle internal and external correspondence independently.
- Communicate with team and clients on project scope including scheduling, resource allocation, progress monitoring, risk management, and target objectives of projects.
- Lead Project Management discussions in Operational Reviews and meetings with clients to have clear objectives, practical success criteria as well as a common understanding of the expectations of each project.
- Work with Production Coordinator and delivery team through scheduling and project status evaluations.
- Present deliverables and progress to clients and developers to ensure communication and understanding of objectives.
Customer Service:
Develop and maintain good customer relationships and provide excellent customer service by responding to customers immediately, and determining their needs in a professional and enthusiastic manner.
Organizational and Time Management Skills:
- Superior organizational and time management skills.
- High level of accuracy and attention to detail.
- Ability to be self-sufficient and make day-to-day decisions about accounts.
- Ability to speak and work with senior-level executives.
- Capable of handling stress and ability to carry out assigned projects to their completion with minimal supervision.
Education and Experience Requirements:
- A minimum of 2 years of Project Coordinator /Manager experience or related experience.
- Experience seeing projects through the full life cycle.
- Strong track record of effective customer relationships.
- Excellent working knowledge of customer service principles and practices.
- Advanced MS Office computer software skills and superior keyboard skills.
- Intermediate Excel spreadsheet skills.
- Project Management Professional (PMP) certification is a plus.
- Salesforce experience is an asset.
- Advanced working knowledge of administrative procedures.
- A College / University degree or professional accreditation.
AlertDriving is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under AlertDriving’s accessibility policies and procedures. Applicants must make their accommodation needs to be known upon requests for interviews.
Job Types: Full-time, Permanent (Hybrid role).
Create a job alert for this search
Project Manager • North York, Ontario, Canada
Similar jobs
Change management, delivery, leadership, Insurance.We at Coforge are hiring PMP Certified Project manager with the following skillset :.Experience as a Project Manager or similar discipline, with a...Show more
Job Title: Project Manager – Mission Critical (Data Centers)We are seeking an experienced Project Manager with a strong background in mission critical/data center construction to lead complex, high...Show more
Project Manager — Engineering-Driven Construction Leadership.Pickering, Ontario | Full-Time | On-Site.Limited is a trusted General Contractor based in Pickering, Ontario, delivering projects across...Show more
Salary: $80,000-$100,000 + Bonus + 3 Weeks Vacation + Company Car & Benefits.You will join a long‑standing organization with decades of expertise in property damage restoration, serving clients acr...Show more
Position: Technical PM with FMEA experience.Duration: 12 month assignment (contract).Client Location: Toronto, ON – Hybrid – 3 days per week.Engagement Model: Professional Services Engagement – B2B...Show more
The Opportunity: The Implementation & Project Manager role will lead the successful planning and execution of client implementations and Operations projects to ensure alignment with organizational ...Show more
We are partnering with a well‑established, innovation‑driven medical technology consultancy to hire a.This organization works at the intersection of engineering, healthcare, and commercialization, ...Show more
Our client is seeking a Project Manager to join their team within the packaging and manufacturing space.The Project Manager plays a critical role in connecting sales, design, estimating, and operat...Show more
The Project Manager, Cloud Data Platforms will lead the delivery of key initiatives that shape the target state of our Cloud Data Platform.This role focuses on driving projects that improve cloud i...Show more
Xiphos Systems Corporation, founded in 1996, is a vibrant and energetic company in the heart of Montreal’s Plateau area.For over 20 years, we have pushed the envelope of what is possible in NewSpac...Show more
We are Trapeze EAM, a leader in enterprise asset management software, and we need a Project Manager for our team.The Project Manager will work with various teams across our organization to coordina...Show more
CentreCourt is seeking a Project Manager to join the project team at Pickering City Centre, a mixed-use development in Pickering’s downtown core.Pickering City Centre is a 55-acre, mixed-use, maste...Show more
Matchtech are supporting a key client with the requisition of an experienced Project Manager to lead energy transmission and distribution projects from concept through to completion.This role overs...Show more
Monday to Friday or Job Dependent.Menard is a nationally renowned specialty contractor, offering proven expertise in the design and execution of ground improvement and geotechnical solutions.Menard...Show more
At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world.We combine consulting and engineering with advanced analytics and technology to solve the wo...Show more
IT Project Management, including 5 years in directly managing QAD projects or other ERPs such as Dynamics 365, JD Edwards, Infor LN with implementation in General Contracting, Manufacturing industr...Show more
Inclusion without Exception:Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, ...Show more
Infobase Solutions is a fast-growing IT consulting firm focused on serving the financial industry.We collaborate with some of the sector’s leading clients and are seeking top IT talent to join our ...Show more
PMP Certified Project manager - Coforge
Coforge • toronto, on, ca
Full-time
Last updated: 19 days ago • Promoted
Project Manager - Mission Critical
Reliance Impact • toronto, ON, ca
Full-time
Last updated: 2 days ago • Promoted
Project Manager
B.M.I. Construction Co. Limited • toronto, on, ca
Full-time
Last updated: 30+ days ago • Promoted
Project Manager
Hays • toronto, on, ca
Full-time
Last updated: 12 days ago • Promoted
Technical Project Manager - Akkodis
Akkodis • toronto, on, ca
Full-time
Last updated: 30+ days ago • Promoted
Implementation & Project Manager
Procom • toronto, ON, ca
Full-time
Last updated: 30+ days ago • Promoted
Senior Project Manager - Brunel
Brunel • toronto, on, ca
Full-time
Last updated: 25 days ago • Promoted
Project Manager
People Store Staffing • toronto, on, ca
Full-time
Last updated: 12 days ago • Promoted
Project Manager, Cloud Data Platforms
Canadian Tire • Toronto, ON, Canada
Full-time
Last updated: 1 day ago • Promoted
Project Manager
Xiphos • Toronto, Ontario, Canada
Full-time
Last updated: 6 days ago • Promoted
Project Manager
Trapeze Group • markham, on, ca
Full-time
Last updated: 12 days ago • Promoted
Project Manager
CentreCourt • toronto, ON, ca
Full-time
Last updated: 24 days ago • Promoted
Project Manager - Matchtech North America
Matchtech North America • toronto, on, ca
Full-time
Last updated: 4 days ago • Promoted
Project Manager
MENARD Canada Inc. • Toronto, Ontario, Canada
Full-time
Last updated: 25 days ago • Promoted
Intermediate Project Manager
Tetra Tech • toronto, on, ca
Full-time
Last updated: 2 days ago • Promoted
QAD Project Manager - Entellux
Entellux • markham, on, ca
Full-time
Last updated: 2 days ago • Promoted
Project Manager
Tata Consultancy Services • toronto, ON, ca
Full-time
Last updated: 19 days ago • Promoted
Technical Navigator/Project Manager
Infobase Solutions • toronto, on, ca
Full-time
Last updated: 3 days ago • Promoted