Project Manager

Project Manager :

We are looking for a Project Coordinator to join our team. You should have a background in business skills, management, and analysis. You should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player and have a problem-solving aptitude. The Project Coordinator position is primarily focused on client interaction and support from the pre-launch stage forward. This position also requires multi-level interdepartmental communication on a regular basis. The successful candidate will work directly with clients to ensure deliverables fall within the applicable scope and time.

This position reports directly to the Production Manager.

Duties & Responsibilities of the Project Manager :

• Execute strategic plans based on AlertDriving’s project delivery process, Primary client contact regarding client deliverables throughout the launch process.
• Create and manage project plans, budget, deliverables, goals, scope, resources and schedules to effectively monitor and report on progress.
• Manage resources to reach each milestone within the project, by monitoring and managing the statement of work to reflect proper expenditure of all time and staffing.
• Monitor production and quality control while providing project plans and project status report.
• Identify and resolve issues and risks through a proactive approach to minimize deviations from time and budget while delivering project results.
• Assist Production Coordinator to track, monitor and resolve project issues.
• Client-facing project management - manage client issues, launches, pilots, etc. in a timely and professional manner, coordinate internal resources and manage client expectations.
• Coordinate internal efforts to resolve third-line client support issues / inquiries and communicate results with the client.
• Client account configuration and maintenance (including account set-up, assigning training, batch testing and MVR issues).
• Work closely with the Customer Success Manager (AM) to manage accounts.
• Create detailed and feasible timelines for client-facing projects and coordinate projects accordingly (escalating when appropriate). In cases of larger, global clients, work with AM to create timelines.
• Understand Client needs and provide information, guidance & assistance.
• Train administrators on how to use the AD program and provide detailed information to the client.
• Document client progress and update management as necessary.
• Maximize customer loyalty and retention and First- and second-line client support.
• Build credible internal and external relationships through effective communication.
• The Project Manager may be required to attend occasional calls outside of business hours, to accommodate international clients.

Knowledge and Skills Requirements :

Communication :

Customer Service :

Develop and maintain good customer relationships and provide excellent customer service by responding to customers immediately, and determining their needs in a professional and enthusiastic manner.

Organizational and Time Management Skills :

Education and Experience Requirements :

AlertDriving is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation . Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under AlertDriving’s accessibility policies and procedures. Applicants must make their accommodation needs to be known upon requests for interviews.

Job Types : Full-time, Permanent  (Hybrid role).