Talent.com
Alert Driving
Project ManagerAlert Driving • North York, Ontario, Canada
Project Manager

Project Manager

Alert Driving • North York, Ontario, Canada
30+ days ago
Salary
CA$90,000.00–CA$100,000.00 yearly
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description
Project Manager:

We are looking for a Project Coordinator to join our team. You should have a background in business skills, management, and analysis. You should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player and have a problem-solving aptitude. The Project Coordinator position is primarily focused on client interaction and support from the pre-launch stage forward. This position also requires multi-level interdepartmental communication on a regular basis. The successful candidate will work directly with clients to ensure deliverables fall within the applicable scope and time.

This position reports directly to the Production Manager.

Duties & Responsibilities of the Project Manager:
  • Execute strategic plans based on AlertDriving’s project delivery process, Primary client contact regarding client deliverables throughout the launch process.
  • Create and manage project plans, budget, deliverables, goals, scope, resources and schedules to effectively monitor and report on progress.
  • Manage resources to reach each milestone within the project, by monitoring and managing the statement of work to reflect proper expenditure of all time and staffing.
  • Monitor production and quality control while providing project plans and project status report.
  • Identify and resolve issues and risks through a proactive approach to minimize deviations from time and budget while delivering project results.
  • Assist Production Coordinator to track, monitor and resolve project issues.
  • Client-facing project management - manage client issues, launches, pilots, etc. in a timely and professional manner, coordinate internal resources and manage client expectations.
  • Coordinate internal efforts to resolve third-line client support issues/inquiries and communicate results with the client.
  • Client account configuration and maintenance (including account set-up, assigning training, batch testing and MVR issues).
  • Work closely with the Customer Success Manager (AM) to manage accounts.
  • Create detailed and feasible timelines for client-facing projects and coordinate projects accordingly (escalating when appropriate). In cases of larger, global clients, work with AM to create timelines.
  • Understand Client needs and provide information, guidance & assistance.
  • Train administrators on how to use the AD program and provide detailed information to the client.
  • Document client progress and update management as necessary.
  • Maximize customer loyalty and retention and First- and second-line client support.
  • Build credible internal and external relationships through effective communication.
  • The Project Manager may be required to attend occasional calls outside of business hours, to accommodate international clients.

Knowledge and Skills Requirements:Communication:
  • Handle internal and external correspondence independently.
  • Communicate with team and clients on project scope including scheduling, resource allocation, progress monitoring, risk management, and target objectives of projects.
  • Lead Project Management discussions in Operational Reviews and meetings with clients to have clear objectives, practical success criteria as well as a common understanding of the expectations of each project.
  • Work with Production Coordinator and delivery team through scheduling and project status evaluations.
  • Present deliverables and progress to clients and developers to ensure communication and understanding of objectives.

Customer Service:
Develop and maintain good customer relationships and provide excellent customer service by responding to customers immediately, and determining their needs in a professional and enthusiastic manner.

Organizational and Time Management Skills:
  • Superior organizational and time management skills.
  • High level of accuracy and attention to detail.
  • Ability to be self-sufficient and make day-to-day decisions about accounts.
  • Ability to speak and work with senior-level executives.
  • Capable of handling stress and ability to carry out assigned projects to their completion with minimal supervision.

Education and Experience Requirements:
  • A minimum of 2 years of Project Coordinator /Manager experience or related experience.
  • Experience seeing projects through the full life cycle.
  • Strong track record of effective customer relationships.
  • Excellent working knowledge of customer service principles and practices.
  • Advanced MS Office computer software skills and superior keyboard skills.
  • Intermediate Excel spreadsheet skills.
  • Project Management Professional (PMP) certification is a plus.
  • Salesforce experience is an asset.
  • Advanced working knowledge of administrative procedures.
  • A College / University degree or professional accreditation.

AlertDriving is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under AlertDriving’s accessibility policies and procedures. Applicants must make their accommodation needs to be known upon requests for interviews.

Job Types: Full-time, Permanent (Hybrid role).
Create a job alert for this search

Project Manager • North York, Ontario, Canada

Similar jobs

Technical Project Manager - TechBlocks

TechBlockstoronto, on, ca
Permanent

Job Title: Technical Project Manager.Hybrid: Monday, Wednesday, Friday.As a Technical Project Manager at TechBlocks, you will actively engage with our global delivery teams across Canada, US and In... Show more

 • Promoted

Project Manager

LIDD Supply Chain ConsultantsToronto, ON, CA
Full-time

LIDD is a leading supply chain management consulting firm.We design complex distribution centers and logistics systems to help companies move goods more efficiently.Our clients are manufacturers, d... Show more

 • Promoted

Technical Project Manager

Flexton Inc.Toronto, ON, Canada
Full-time

Job Title: Technical Project Manager (Ads or eCommerce).US tier 2, Toronto as long as they can work PT hours/ Hybrid on client locations.Ads or eCommerce, Tech Company experience.We are looking for... Show more

 • Promoted

Technical Project Manager

Creative Circletoronto, on, ca
Full-time

Our consulting client is looking for a Technical Project Manager to join their team.This will be starting in September, for 6+ months, fulltime hours per week.The rate range is $80-90 per hour, CAD... Show more

 • Promoted

Project Manager - VeriPark

VeriParknorth york, on, ca
Full-time

We enable financial institutions to become digital leaders.As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn am... Show more

 • Promoted

Project Manager - KAPP Infrastructure Inc.

KAPP Infrastructure Inc.toronto, on, ca
Full-time

KAPP Infrastructure is a Canadian General Heavy Civil Contractor with 40 years of experience in infrastructure construction projects.We deliver marquee projects in key markets including water distr... Show more

 • Promoted

Project Manager

JCB Construction Canadatoronto, on, ca
Full-time

Reporting to the Project Director, the Project Manager is responsible for the execution of assigned projects and acts as the link between the superintendent, the client, and professionals.As a Proj... Show more

 • Promoted

Project Manager

Latacoramarkham, on, ca
Full-time

Latacora builds security practices.Latacora develops, grows, and maintains information security practices for tech-forward businesses.We join client teams to build (or re-build) and scale their pra... Show more

 • Promoted • New!

Manager, Project

Aecon ConcessionsToronto, ON, CA
Full-time

Position Title: Manager, Project.Come Build Your Career at Aecon!.As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to... Show more

 • Promoted

Senior Project Manager Contract - Havas CX Canada

Havas CX Canadatoronto, on, ca
Full-time

GTA (remote or hybrid options depending on project).As a Senior Project Manager, you will lead the planning and delivery of digital projects and campaigns for some of our key clients.You will overs... Show more

 • Promoted

Project Manager

Intero IntegrityToronto, ON, CA
Full-time

Intero Integrity Services is the world’s only inspection and industrial services specialist to combine innovative technologies, critical insights, state-of-the-art equipment and advanced data manag... Show more

 • Promoted

Project Manager - Amico Affiliates

Amico Affiliatestoronto, on, ca
Full-time

Canadian-owned and operated construction company specializing in large-scale infrastructure projects.With a strong track record in general contracting, civil engineering and road building, we deliv... Show more

 • Promoted

Project Manager Sr

DayforceToronto, ON, Canada
Full-time

About the opportunity<br/><br/>The Senior Project Manager is responsible for managing the successful on‑time delivery of complex technology and business initiatives.This role partners a... Show more

 • Promoted • New!

Project Manager

Tenth Revolution GroupMarkham, ON, CA
Full-time

Project Manager – Engineering & Software Integration.We are an award‑winning technology firm recognized as one of the Best Places to Work, known for our collaborative culture, employee‑first mindse... Show more

 • Promoted

Project Manager - PM482

Flexstaf ITToronto, ON, CA
Full-time

Project Manager Digital Shared Services (Healthcare Sector).Digital Health, a Shared Health service, is dedicated to transforming healthcare delivery across the provincial health sector through inn... Show more

 • Promoted

Project Manager

Momentum Financial Services GroupToronto, ON, CA
Full-time

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most.With more than 40 years of experience, we’re the team behind Money Mart—C... Show more

 • Promoted

Project Manager

Lane FourToronto, ON, Canada
Full-time

Lane Four is growing! We hope you will consider joining our amazing team of heroes!.We offer exciting career paths, flexible work arrangements, professional development, and competitive total rewar... Show more

 • Promoted

Project Manager - Havas Health Network

Havas Health Networktoronto, on, ca
Full-time

The Project Manager is responsible for overseeing the execution of creative projects within a fast-paced agency environment.This role ensures that creative deliverables—.The Project Manager will wo... Show more

 • Promoted

Project Manager, Healthcare Redevelopment Lead

CAMHToronto, ON, CA
Full-time

A leading mental health organization in Toronto is seeking a Project Manager to oversee the Phase 1D Research project.The role requires strong project management, communication, and analytical skil... Show more

 • Promoted

Manager, Project Performance

WSPToronto, ON, CA
Full-time

What if you could redefine what's possible?.We are the home of ambitious, passionate, and innovative world shapers.With an unmatched breadth and depth of engineering, advisory and science‑based exp... Show more