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Meroka IncMontreal, Montreal (administrative region), CA
2 days ago
Job type
Full-time
Job description
Forward Deployed Implementation Associate
Meroka is building the future of independent medicine in the United States. We provide operations, finance, tech, and strategic support to physician‑owned practices—helping them grow sustainably and with soul. This is in addition to support for physicians transitioning ownership to the employees of the business.
We believe in clear communication, practical systems, thoughtful design, and long‑term thinking. Our tone is warm, grounded, and confident—but never corporate or clinical.
You prefer to work in isolation rather than coordinating across multiple teams
You get frustrated by fast‑changing environments and shifting priorities
You see onboarding as a checklist task instead of a critical relationship‑building process
You’re uncomfortable working directly with clinics, physicians, and staff in a client‑facing capacity
You’d rather wait for instructions than proactively flag issues or suggest improvements
✅ What You’ll Do
Project Coordination
Support the end‑to‑end onboarding of new clinics and operational rollout
Help manage project timelines, task assignments, and follow‑ups
Assist in organizing kickoff meetings, status check‑ins, and stakeholder updates
Track progress and escape issues when needed to keep projects moving
Implementation Support
Work with our Product and Ops teams to gather technical requirements and document workflows
Support testing of integrations (billing, EHR, accounting systems) and ensure clinic data is set up correctly
Assist in quality assurance and product readiness checks prior to go‑live
Communication & Documentation
Maintain clear, timely communication with both internal teams and external clinic staff
Create and update documentation, trackers, and status reports
Help prepare training materials and onboarding guides as needed
Post‑Launch Follow‑Up
Collect feedback from clinics after launch and document improvement opportunitiesEnsure that clients are transitioned smoothly to Meroka’s support team
Bachelor’s degree or equivalent experience
2+ years of relevant experience in project coordination, operations, healthcare support, or SaaS onboarding
Strong organizational skills and attention to detail
Great communicator—comfortable interacting with both internal teams and external clients
Interest in healthcare operations and a desire to grow into a project or implementation management role
Adaptable, proactive, and excited to learn in a fast‑moving environment
💰 What We Offer
Competitive Compensation , depending on experience
Health benefits, retirement savings matching and unlimited vacation
A mission‑driven, purpose‑led role with creative freedom
Ownership of your area : this is not a siloed role
A fast‑moving, kind, and ambitious team that values thoughtful, useful work
Opportunities to grow into a larger leadership role across partnerships and operations
This role is an opportunity for frequent travel across the USA for in‑person onboarding, training, and enablement support. All travel will be coordinated and supported by the Meroka team.
📣 How to Apply
Please send us either your CV or a brief summary of your experience. Our Chief of Staff, Alexandra Kiekens, will reach out to you via LinkedIn to schedule a short 10‑minute introductory phone call as the first step of the interview process.