Market Manager

Market Manager

Location: Montreal, Quebec

Reporting to: Market Assistant General Manager

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

Responsibilities

• Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with city, state and federal laws

• Focus on succession management, training and, development of all Market employees

• Delegate responsibility to the management team as needed and enforce existing policies consistently

• Oversee and participate in the hiring, training, supervision management, coaching, counseling and evaluation of all members of the Market team

• Promotes organization in industry, manufacturing and/or trade associations

• Work closely with the General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market

• Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager

• Process the weekly schedule and payroll for the hourly staff

• Conduct pre-shift meetings and assist team members with any inquiries

• Develop and implement operating standards, policies and procedures to be followed by the management team

• Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively

• Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions and provide accurate information

• Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance teams

• Make decision and take actions based on previous experience and good judgment, revising procedures as needed to accommodate unusual situations

• Interact with all department personnel, Market and vendor staff as needed

• Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team

• Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed

• Develop and implement cost saving and profit enhancement measures

• Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our staff

• Create and execute action plans for any areas that need improvement or are in a critical situation

• Maximize restaurant profitability; monitor the use of controls to ensure they remain effective

• Monitor labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met

• Monitor guest satisfaction on all levels, including social media platforms

• Ensure health, safety and sanitation requirements are in compliance with Department of Health, OSHA and any city or state agencies and ensure all managers are aware of any changes in the law

• Participate in the development of the annual budget for the entire restaurant; develop short and long term financial operating plans

• Participate in community events and ensure corporate social responsibility goals of venue are met

• Maintain a professional, neat and well-groomed appearance adhering to Company standards

General Requirements:

• 18+ years of age

• Possession of or the ability to possess all state required work cards

• Proof of eligibility to work in Canada

Education Requirements:

• High School Diploma required. Bachelor’s degree preferred

Working Knowledge Requirements:

• Minimum of two to three (2-3) years of restaurant operations experience required

• Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction

• Above average skill in math and algebraic equations using percentage

• Proficient in Windows Microsoft Office, Mac OSX, POS systems

Skills:

• Must have strong problem-solving skills

• Ability to lead by example

• Ability to act in a professional manner always

• Ability to communicate effectively and assertively in the French and English language, both verbally and in writing with staff, clients, and the public

• Ability to maintain a high level of confidentiality

• Ability to write reports, business correspondence, and procedure manuals

• Ability to demonstrate a positive attitude always

• Ability to keep an open and objective view

• Ability to listen empathetically and be respectful always

• Ability to maintain composure and stay focused

• Ability to maintain personal integrity

• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

• Ability to handle a fast-paced, busy, and somewhat stressful environment

• Ability to work under pressure and meet deadlines

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must present and maintain a professional image to further the overall theme of the venue

• Must have good positive energy throughout the day

• Must be able to read the computer monitors

• Must be able to print legibly for employees, management, and guests to read

• Must be observant and quick to respond to various situations

• Must be able to move quickly through work and set the pace in the office and/or venue

• Must be able to sit and/or stand for extended periods of time

• Must be dexterous and able to participate in all service aspects.

• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

• Must be able to push and lift up to 25 lbs

• Ability to use hands to handle, or feel objects, tools or controls

• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

• Ability to talk, hear, taste, and smell

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment and Schedule:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Small to Medium office environment

• Personal desk space

• Restaurant environment

• 5-25% Local Travel

• Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume

• Work varied shifts to include days, nights, weekends and holidays
  

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

Recruitment Scam Warning

Time Out is aware of recruitment scams in which individuals falsely claim to represent our company.

Please note that Time Out will never ask candidates to pay fees, transfer money or make purchases at any stage of the recruitment process. We also do not conduct interviews or communicate with candidates via Telegram or WhatsApp.

If you receive a suspicious message, job offer or payment request claiming to be from Time Out, please do not respond or send any money. Instead, contact us at hr.uk@timeout.com so we can investigate.

About Time Out Group plc

Time Out Group is a leading global media and hospitality business that inspires and enables people to experience the best of the city.

It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike. Today, it is the only global brand – with a local voice – dedicated to city life.

Through Time Out Media and Time Out Market – which are highly synergistic – the Company helps its large audience go out in the world's greatest cities with its curated content and experiences, and connects global brands as well as local talents with this valuable audience.

Time Out Media’s multiple digital and physical channels span websites, mobile, social media, videos, newsletters and Live Events. Across these channels, Time Out distributes its high-quality content – created and curated by a global team of local experts – around the best food, drinks, culture, art, music, theatre, travel and entertainment in over 350 cities and over 50 countries. The Company is monetising this global reach and its strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions to international, national and local brands and businesses. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly becoming one of the city's most popular destinations. The success of Lisbon brought further expansion and there are currently 13 open Markets: in addition to Lisbon, there are sites in New York (in Brooklyn's Dumbo neighbourhood and in Manhattan's Union Square), Boston, Montreal, Dubai, Cape Town, Porto, Barcelona, Bahrain, Osaka, Budapest and Vancouver. More Time Out Market locations are in the pipeline as the global expansion continues.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.