It Jobs in Aurora, ON

At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps, and over the phone. Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 150,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk, or trusted us with their business-critical international payments. At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. We are proud to be part of Euronet Worldwide (Nasdaq : EEFT), a global leader in processing secure electronic financial transactions. Under Euronet, we have brought together our key brands – XE, HiFX, and Currency Online– to become the business that XE is today.

Our principles

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

The Role :

The Support Engineer’s role is to maintain a balance between responding to technical support requests from office staff and technical projects required to maintain XE.COM’s North American desktop infrastructure and applications. This role will proactively identify trends in issues raised on the helpdesk and raise work streams in order to address the root cause of these issues from front end user through to backend services. This position will apply proven communication, analytical, and problem-solving skills to work closely with the business units and other IT functions in order to identify, communicate, and resolve ississues in order to ensure the smooth operation of all services provided by XE’s IT Operations-North America.

What you'll do :

Requirements

Who you are :

Benefits