Implementation specialist Jobs in Hamilton, ON

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

Ready to make a measurable impact across a national franchise network?

At Fix Network, we're looking for an experienced restoration industry professional who is passionate about operational excellence, coaching others, and helping businesses perform at their best.

As our Assistant Manager, Performance, Training & Implementation , you'll play a key role in supporting franchisees across Canada by delivering training, driving operational consistency, monitoring performance, and helping implement industry-leading processes and insurance partner programs. This is a hands‑on role for someone who enjoys being in the field, building relationships, solving problems, and helping teams succeed.

Salary starts at $89,000 annually , based on experience and qualifications.

Location: Canada (Remote with travel)

Reports to: Manager, Performance, Training & Development

What You’ll Do

Performance Improvement

• Support franchisees in achieving operational performance goals and insurance partner expectations.
• Monitor key performance indicators and analyze operational data to identify trends and improvement opportunities.
• Assist in implementing action plans and follow up on progress against established objectives.
• Escalate recurring challenges and operational risks as needed.

Training & Coaching

• Facilitate training sessions on restoration practices, estimating, operational processes, safety procedures, and insurance partner requirements.
• Provide hands‑on coaching and mentorship to franchise teams, estimators, restoration technicians, and project managers.
• Track training effectiveness and recommend improvements to enhance learning outcomes.
• Adapt existing training materials to address operational needs.

Implementation & Franchise Support

• Coordinate the rollout of new tools, processes, programs, and operational initiatives.
• Guide franchisees through implementation activities, demonstrations, and onboarding support.
• Track adoption, milestones, and outstanding issues to ensure successful execution.
• Work closely with internal teams and insurance partners to support consistency across the network.

Compliance & Best Practices

• Support franchisees in following industry standards, vendor requirements, and company procedures.
• Assist with process documentation, compliance monitoring, and training records.
• Stay informed on restoration industry trends and emerging best practices.
• Identify and communicate potential compliance concerns to appropriate stakeholders.

Collaboration & Reporting

• Build strong relationships with franchise owners, operational leaders, trainers, and business partners.
• Prepare reports and updates on training initiatives, performance trends, and implementation activities.
• Contribute ideas and feedback that support continuous improvement throughout the network.

What We’re Looking For

• College diploma or bachelor's degree in Insurance, Business, Construction Management, Training, or a related field (or equivalent experience).
• 3-5 years of experience in property restoration, insurance operations, estimating, technical training, or performance improvement.
• Strong hands‑on experience with Xactimate.
• Knowledge of restoration workflows and industry standards such as IICRC is considered an asset.
• Excellent communication, coaching, organization, and relationship‑building skills.
• Ability to analyze performance data, manage multiple priorities, and influence positive operational outcomes.
• Comfortable traveling to franchise locations across Canada when required.

Core Competencies

• Adaptability
• Autonomy
• Collaboration
• Communication
• Networking & Relationship Building
• Planning & Organization
• Problem Solving
• Results Orientation
• Teamwork

Why Join Fix Network?

• 3 weeks of vacation from day one, plus 5 paid sick days per year.
• Employer RRSP contribution matching 50% of your contributions, up to a maximum of 3% of your salary.
• Group benefits with 75% of premiums paid by the employer, including telemedicine services.
• Up to $3,000 per year in tuition reimbursement to support your professional development.
• Annual $250 allowance to spend in our Fix Network apparel and merchandise store.
• Referral bonus of up to $1,000 when you help us find our next great talent.
• Opportunities to connect and celebrate throughout the year, including employee recognition events, service anniversaries, promotions, summer BBQs, holiday celebrations, and more.
• Annual Fix Network Team Meeting, bringing together team members from around the world to connect, collaborate, and align on company priorities.
• Free on‑site parking.

Working Condition

• Remote work environment with regular travel to franchise locations and restoration sites.
• Flexible work schedules may be required to support training sessions, implementations, and operational priorities. The salary range for this position starts at $89,000 per year and will be commensurate with experience, qualifications, and overall fit for the role.

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