Implementation specialist Jobs in Waterloo, ON

Specialist, Change

Toronto, ONT, Canada

and 1 more

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Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

Specialist, Change leads the development and execution of change management strategies that support key initiatives across Commercial Insurance. Working closely with leaders and project teams, this role helps employees successfully adapt to change by driving awareness, engagement, training, and adoption, while ensuring business objectives and employee experience goals are achieved.

What you Expect

• Report to the Change Lead within the Commercial Insurance business unit.

• Partner with leaders and project teams to assess impacts, risks, and stakeholder needs, translating business objectives into effective change strategies.

• Develop and deliver change management plans that drive awareness, engagement, adoption, and sustainable behavior change.

• Act as a trusted advisor to leaders, providing guidance on change risks, opportunities, and implementation approaches.

• Lead and coordinate change activities across complex initiatives, working closely with Communications, HR, Learning & Development, and other key partners.

• Focus on successful adoption and business outcomes through employee impact assessments, stakeholder engagement, and continuous improvement.

• Bring a consultative lens to all projects by providing insight-driven recommendations, employee impact assessments, adoption risks, lessons learned, and opportunities to continuously improve program effectiveness and employee experience.

What you Bring

• 8-10 years of experience leading complex business projects, change management, and project delivery initiatives.

• Demonstrated ability to operate as an internal consultant, partnering with leaders to diagnose business challenges, develop practical solutions, and drive execution in fast-paced, evolving environments.

• Strong organizational change management expertise, including stakeholder engagement, communications, adoption planning, leadership coaching, and change strategy development.

• Proven ability to act as a trusted advisor and internal consultant, partnering with leaders to solve business challenges and drive successful outcomes.

• Demonstrated project and program management experience, including planning, governance, risk management, prioritization, and executive reporting.

• Excellent business acumen, communication, and stakeholder management skills, with the ability to influence across all levels of an organization.

• PROSCI certification (or equivalent) is an asset; experience creating executive presentations and translating strategy into measurable business results is highly valued.

Salary Range: $73,500-$123,500

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).