Customer support Jobs in Markham, ON

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!

Job Summary

As an Operational Support Specialist, your primary function is to provide day-to-day client support in relation to Paulsboro and Canada operations. You will take ownership of ensuring we deliver our products and services with a high level of quality while meeting our contractual commitments. Acting as the main point of contact for the customer and/or account team regarding orders, you will handle escalations, drive serviceability metrics, and proactively identify operational risks and roadblocks.
Responsibilities

• Primary Point of Contact: Serve as the main liaison for the customer and account team for all Paulsboro/Canada operations, managing day-to-day order inquiries and operational communications.

• Operational Execution & Quality Control: Own the end-to-end delivery of products and services, ensuring compliance with contract provisions and assisting with quality audits, quality incidents, and ISO requirements.

• Supply Chain & Inventory Management: Manage supply chain aspects of assigned accounts, coordinate inventory management with support teams, and monitor threshold levels of Customer Supplied Product (CSP).

• Hold & Exception Management: Actively monitor and clear warehouse/depot holds, including Warehouse Receiving Holds, MEL Holds (Receiving & Service), and Configuration Holds.

• Performance Reporting: Deliver weekly SLA attainment reporting with detailed descriptions of order delays, challenges, and rehabilitation solutions, while assisting with reporting tools and standard report subscriptions.

• Risk & Project Mitigation: Identify and communicate potential risks or roadblocks preventing operations from achieving client goals, and assist with the local coordination of special projects.

Job Requirements and Qualifications

• Work Environment: Daily on-site presence at the facility is required.

• Professional Experience: Proven experience in operational support, supply chain execution, order fulfillment, or customer service within a technical environment.

• Technical & System Skills:

  • Proficiency in Microsoft Office 365 applications (Word, Excel, Outlook) and strong email etiquette.

  • Experience with supply chain management systems, order tracking tools, ERP/CRM platforms, and ticketing software.

  • Familiarity with IT Asset Disposition (ITAD) programs and shipping/receiving activities.

• Core Competencies:

  • Strong communication skills, both written and verbal.

  • Ability to work effectively both independently and within a collaborative team environment.

  • Excellent problem-solving skills and the ability to stay organized while managing multiple demanding tasks.

  • Flexibility regarding work hours.
    

Wage Range:
The rate for this position is between $39.00 - $52.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, Defined Contribution Pension, and Registered Retirement plans, among others.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date:
This posting is anticipated to remain open until November 5 2026.

Equal Employment Opportunity:
Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Accessibility:
Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please advise Compucom. Compucom will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Existing Vacancy:
This posting is for an existing vacancy.

AI Usage:
Artificial intelligence (AI) will not be used to screen, assess or select applicants for this position.

On-Camera Video Interview Notice:

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.