Customer Service Representative

Customer Service Representative – Markham, Ontario Full Time Permanent Role 5 days in office Monday to Friday 8am to 4:30pm Salary: $40,000 to $45,000 Our client is a well-established provider of communications and technology solutions, delivering innovative products and services to commercial, industrial, and mission-critical environments across Ontario. They are seeking a highly organized and customer-focused Customer Service Representative to join their growing team in Markham. This role is ideal for someone who enjoys helping customers, coordinating orders, managing multiple priorities, and working collaboratively in a fast-paced office environment. Key Responsibilities Customer Service

• Respond to customer inquiries professionally and efficiently.
• Develop an understanding of customer systems and requirements to provide accurate information.
• Maintain strong customer relationships through timely communication and follow-up.

Order Processing & Coordination

• Process customer orders accurately using the company's ERP system.
• Assist customers with order status, shipping updates, and delivery inquiries.
• Coordinate incoming supplier shipments and schedule work related to customer orders.
• Receive customer equipment requiring service and coordinate repair scheduling with technicians.
• Maintain accurate inventory locations and assist with inventory control, including annual inventory counts.

Issue Resolution

• Investigate and resolve customer concerns with a focus on first-contact resolution whenever possible.
• Escalate complex issues appropriately while maintaining excellent communication with customers.
• Work closely with internal departments to ensure prompt and effective resolution.

Administration & Documentation

• Maintain detailed records of customer interactions, orders, and service activities.
• Ensure customer information and documentation remain accurate and up to date.
• Prepare and process related administrative documentation as required.

Team Collaboration

• Work closely with operations, sales, technicians, and warehouse staff to ensure seamless customer service.
• Contribute ideas for improving processes and customer experience.
• Provide support during busy periods and assist with special projects when required.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, order processing, inside sales, or a similar administrative role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Solid experience using ERP software and Microsoft Office (Outlook, Excel, Word) is a MUST
• Strong organizational and multitasking skills.
• Ability to prioritize work in a fast-paced environment.
• Excellent problem-solving skills with a customer-first mindset.
• High attention to detail and a commitment to delivering exceptional service.

What We're Looking For The successful candidate is proactive, organized, and enjoys working in a collaborative environment. They take ownership of customer issues, communicate effectively, and consistently provide a high level of service while supporting the operational success of the business. Benefits

• Salary: $40,000 – $45,000, based on experience
• 2 weeks Vacation
• Benefits and RRSP

Fuze HR Solutions is committed to building a diverse, accessible, and equitable workforce. Our approach is twofold. Both internal, where we focus on creating a diverse and inclusive environment for our employees, and external, where we source and recruit from the most diverse candidate pools. Our teams are educated on current best practices at attracting, retaining, and working with the most talented and diverse candidates.