Content developer • ottawa on
At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do.Be part of a design services company that is amongst the companies that lead the world in tec... Show more
Challenging, team-oriented work environment.Competitive compensation and benefits.Opportunities for growth and development.Diverse and inclusive workforce.Graduation with a three (3) year undergrad... Show more
We are seeking a Full-Stack Software Developer with strong Java and CMS (Liferay) experience to support the development, upgrade, and sustainment of Command View (CV/UCV) applications across classi... Show more
The Syracuse Research Corporation (SRC) is celebrating 60 years of redefining possible.The company was originally formed to provide innovative products and seasoned analysis to solve complex Electr... Show more
We're looking for a skilled content writer to work with teams across the company and craft valuable content that will educate our customers and wow our prospects.Your work will have you fiddling wi... Show more
A specialized Digital Innovation Hub within a federal defense organization is seeking Intermediate Full-Stack Software Developers.The successful candidates will support the development, scaling, an... Show more
At EDC, we support Canadian businesses to succeed globally.We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the... Show more
We have partnered with an Ottawa based avionics company that is one of the leading providers of tracking, monitoring, and messaging services, as well as airtime and billing services, primarily cate... Show more
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual... Show more
Java Back End Developer (3 Openings Sr/Mid/Jr).Position – Fulltime With our client.Salary - $Open (Best Possible).Skills: Familiar with Java Spring and SpringBoot technology.Familiarity building m... Show more
GHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world.We use our own satellites and aircraft sensors, combined with th... Show more
Looking for a freelance opportunity where you can make an impact on technology from the comfort of your home? If you are dynamic, tech-savvy, and always online to learn more, this part-time flexibl... Show more
About RBR: Making waves since 1973.At RBR, we’ve been designing cutting-edge instruments to measure our blue planet for over 50 years.Built to withstand the harshest environments on Earth, our inst... Show more
Senior Developer, Cybersecurity Detection Engineering.The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada.No other employer in the... Show more
CAD per hour, based on academic level and relevant experience.About Q-Block Computing: .Q-Block Computing builds quantum systems that operate in the real world.The company develops quantum tim... Show more
WE'RE HIRING!
At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.
Your next chapter starts here.
We are seeking a Senior NICE CXone Developer to support IT, Security, and Business teams in designing, developing, and optimizing contact center solutions. The environment includes a single business unit and does not use VCS.
In this role, you will:
Design and build IVR call flows and routing logic using NICE CXone Studio
Develop and maintain API integrations (CRM, payment systems, web services)
Configure ACD, skills, queues, and agent profiles
Support testing cycles and deployments across DEV, UAT, and PROD
Troubleshoot call routing, scripting, and platform issues
Create and maintain technical documentation and call flow diagrams
Collaborate with internal business, IT, and security teams, as well as vendor partners
3–5+ years of experience with CCaaS platforms (NICE CXone preferred; Genesys or Amazon Connect also considered)
Strong hands-on experience with IVR scripting, ACD configuration, and call routing
Solid understanding of REST APIs and system integrations
Experience supporting testing, deployments, and production operations
Good understanding of contact center operations (voice and digital channels)
Strong troubleshooting and problem‑solving skills
Effective communication skills and ability to work cross‑functionally
Nice to have:
NICE CXone certifications
Experience in utility or regulated industries
High Tech Genesis Inc. is an Equal Opportunity Employer committed to building inclusive teams where diverse perspectives drive innovation.
We support an accessible recruitment process and are happy to provide accommodation upon request.
Applicants must be legally authorized to work in Canada, and resumes should be submitted in Microsoft Word format.
