Content developer • ottawa on
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ServiceNow Service Catalogue Developer
RESPONSIBILITIES:
The Contractor’s resource(s) must enable efficient, user-friendly, and self-service capabilities within the
ServiceNow platform including:
• Delivering a centralized service catalogue.
• Automating request fulfilment to reduce manual effort and errors.
• Improve the end-user experience by making services accessible, intuitive, and fast.
• Support organizational goals of digital transformation and process standardization.
Tasks:
a. Catalogue Item Development
• Designing and building catalogue items (hardware, software, access requests, HR services)
• Configure forms, variable and UI policies
b. Workflow and Automation
• Creating workflows and flows for request fulfilment
• Setting up approvals, notifications, and task assignments
c. Integration
• Connecting catalogue items to external systems (procurement, HR, Active Directory, etc)
d. Administration
• Managing catalogue categories, roles, and permissions
• Maintaining catalogue structure and visibility rules
e. Maintenance and Support
• Troubleshooting catalogue issues
• Updating items as business needs evolve
DELIVERABLES
• Fully configured catalogue items with forms, variable, and dynamic scripts; automated workflows or
Flow Designer flows that handle approvals, notifications, and fulfilment tasks; integrations with
external systems and supporting documentation.
• Must be available for regular and ad hoc meetings with the end users
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