Client coordinator • barrie on
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Job Description
This is a remote position.
About the Opportunity
Our client is a growing mortgage professional based in Ontario, focused on delivering thoughtful, well-structured mortgage solutions and a high level of client care.
As the business continues to grow, they are seeking a long-term addition to the team and hiring for a Mortgage Underwriter & Fulfillment Specialist to become a key part of the operation - supporting files from post-intake through to funding.
This role is ideal for someone who prefers to focus on the back end of the business, rather than sales or business development.
This is an excellent opportunity to work directly with an experienced agent on a diverse range of files, playing a meaningful role in delivering a high-quality client experience. It is well-suited to someone seeking a long-term remote position and the opportunity to become an integral part of the team.
This is a high-ownership, end-to-end role where you will take over files after the initial client strategy call and manage them through underwriting, submission, and fulfillment.
In addition to core underwriting responsibilities, this role will also support client communication, document coordination, and general administrative tasks as needed to ensure a smooth and efficient process.
Key Responsibilities
1. Underwriting & Deal Structuring
Review applications, credit, and supporting documentation
Assess file strength and identify potential concerns early
Structure deals based on lender guidelines and client profiles
Recommend appropriate lenders (A, B, or alternative)
Ensure files are complete, logical, and submission-ready
2. Submission & Fulfillment
Submit files through Velocity
Manage lender communication, conditions, and follow-ups
Proactively move files forward to meet financing timelines
Troubleshoot issues and identify solutions to keep deals progressing
3. Document Collection & File Management
Oversee document collection and follow up with clients as needed
Review documentation for accuracy, completeness, and consistency
Maintain organized and up-to-date files in the Cloud and within the CRM (Go High Level)
4. Client Care & Administrative Support
Respond to client inquiries and provide updates throughout the process
Assist with pre-qualification support and general file coordination
Help manage CRM workflows, follow-ups, and client journey touchpoints
Support overall business operations as needed during lighter volume periods
What Success Looks Like
Take ownership of files from post-intake through to funding
Demonstrate strong problem-solving and deal structuring ability
Maintain a high level of accuracy and organization
Keep files moving efficiently with minimal oversight
Become a trusted extension of the agent’s business
Requirements
3-5 years of mortgage underwriting and fulfillment experience within the broker channel
Familiarity with A, B and private lending environments.
Strong understanding of self-employed income review, rental property financing and credit-challenged and alternative lending scenarios.
Experience using mortgage submission platforms. Velocity experience would be an asset
Strong knowledge of lender guidelines and deal structuring fundamentals
Close attention to detail with a focus on accuracy and completeness
Strong communication skills, both written and verbal
Ability to manage multiple files and prioritize effectively in a fast-paced environment
Comfortable working independently in a remote setting
Proactive, solution-oriented mindset with a strong sense of ownership
Experience in client journey CRM’s is an asset
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