Claims processor Jobs in Kitchener, ON

Description

Branch Manager, Commercial Claims

?? Hybrid | Mississauga, ON (Can be flexible on location)
?? $93,000 – $115,000

Are you a seasoned Commercial Claims leader ready to take the next step in your career?

A well-established, nationally recognized organization is seeking a Branch Manager to lead its Commercial Claims team. This is a high-impact leadership role where you will drive performance, mentor talent, and shape the future of a dynamic claims operation.

What You’ll Be Doing

• Lead and inspire a team of Supervisors and Adjusters handling commercial casualty claims
• Provide hands-on coaching, guidance, and technical expertise to support effective claims handling
• Oversee day-to-day operations, ensuring service excellence and timely file management
• Monitor key performance metrics, including file pendings and operational efficiency
• Drive continuous improvement by analyzing workflows, systems, and processes
• Support reserve adequacy through ongoing coaching and file oversight
• Play a key role in hiring, onboarding, and developing top talent
• Conduct performance reviews and provide meaningful, ongoing feedback
• Act as a senior escalation point for complex claims and client concerns
• Build and maintain strong client relationships, ensuring a high standard of service delivery

What You Bring

• 10+ years of experience handling Commercial Casualty claims
• 5+ years of leadership experience, with a track record of developing high-performing teams
• CIP designation (or near completion) with the ability to obtain licensing across Canada
• Strong business acumen with a focus on service excellence and client satisfaction
• Exceptional communication, leadership, and interpersonal skills
• Highly organized with the ability to manage competing priorities
• Comfortable working with data, metrics, and evolving systems

Why This Role?

• Opportunity to lead a well-established and respected claims team
• High visibility role with the ability to influence operations and strategy
• Collaborative, people-first culture that values leadership and development
• Competitive compensation and hybrid flexibility

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Information

• City: Toronto
• Market segment: Commercial Insurance
• Job Type: Full-Time
• Education: Adjuster's License
• Expertise: Claims - Casualty-Liability , Claims - Management , Claims - Casualty , Claims - Liability
• Minimum experience required: 11 or more Years
• Salary (annually): from $95,000 to $115,000

• Contact name: Maurice
• Contact email: