Agent • ottawa on
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Adecco is currently hiring a full-time Bilingual Contact Center Agent to provide exceptional telephone support, respond to inquiries, and deliver accurate information in a fast-paced contact centre environment.
This role is ideal for candidates with call centre, customer service, client support, or contact centre experience who thrive in a professional, customer-focused setting.
Pay Rate: $19/hour
Location: Remote
Shift: Monday to Friday | 9:00 AM to 5:00 PM (Eastern Time)
Job type: Temporary 3 months | Full-time
Vacancy Status: This posting is for an existing vacancy.
Here's why you should apply:
Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Responsibilities:
Answer inbound calls professionally in both English and French
Respond to customer inquiries with accuracy, empathy, and professionalism
Research and provide information using internal systems and resources
Escalate complex inquiries to specialized support teams when required
Navigate multiple computer applications simultaneously while assisting callers
Handle challenging customer situations while maintaining a high level of service
Follow established schedules, call handling procedures, and performance standards
Maintain accurate records and documentation of customer interactions
Qualifications and Skills:
Fully bilingual in French and English (spoken, written, and reading)
Previous call centre, contact centre, or customer service experience
Strong verbal and written communication skills
Excellent active listening and problem-solving abilities
Customer-focused with a professional and positive approach
Comfortable using computers and navigating multiple applications
Proficiency with Microsoft Office, including Outlook and Excel
Strong attention to detail and organizational skills
High school diploma or equivalent
Bring Your Own Device (BYOD) capability required
Must be legally eligible to work, and reside in Canada
If you're a bilingual professional who enjoys helping customers, resolving inquiries, and providing outstanding service, we'd love to hear from you. Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
Please reach out to learn how the Aspire Academy can upskill you into your next role.
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