Alarm Monitoring Station Operator

Job Description

Job Description

Responsibilities

• Monitor fire and security alarm systems using specialized monitoring software and equipment
• Process inbound calls relating to our customer's fire and security systems efficiently and in a professional manner
• Handling inbound telephone calls relating to varied alarm signals / customer requests handling our full range of alarm signals
• Place outbound calls to notify or verify appropriate contacts or emergency authorities such as Fire Department or Police in a prompt and efficient manner
• Follow central station procedures, regulations and guidelines
• Receive emergency and non-emergency calls and record significant information
• Manage inbound and outbound calls in a timely manner
• Meet personal / team qualitative and quantitative targets
• Utilize excellent customer service skills and exceed customers’ expectations

Requirements

The candidates we are looking for are mature self-starters that are able to work well in a team environment and / or independently.

• Must be able to work at any time including weekends and holidays
• Must be able to legally work in Canada
• Only full-time positions are available
• Be an active listener with excellent telephone and communication skills, having verbal and written fluency in English
• Have computer proficiency
• Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers’ specific needs
• Ability to multitask successfully while under pressure in a fast-paced environment
• Ability to sit for extended periods of time while responding to emergencies
• Ability to always remain alert during working hours
• Have sound judgement, strong analytical, critical thinking and decision-making skills Be self-motivated and committed to continued learning
• Previous experience in an alarm monitoring, call center environment or customer support role, involving considerable judgement and detail orientation is an asset but not a requirement

Benefits

• Night shift premium : $1.75 / hour
• Benefits and Pension Plan after 3 months of continuous employment
• Permanent Full-Time position

Company Description

You will receive on the job training on how to speak with customers and emergency services. As a Station Operator, you will be involved in keeping communities safe and saving lives while providing exceptional customer service.

If you enjoy new challenges, variety in your daily work, are detail oriented, and are interested in continuous learning, then we want you to join our team.

Company Description

You will receive on the job training on how to speak with customers and emergency services. As a Station Operator, you will be involved in keeping communities safe and saving lives while providing exceptional customer service.

r nIf you enjoy new challenges, variety in your daily work, are detail oriented, and are interested in continuous learning, then we want you to join our team.