Change and Release Analyst

The key missions of the department are to :

• Define, consolidate, and steer all production indicators (KSI, SLA, etc.).
• Coordinate major production operations like applicative releases, infrastructure changes and disaster recovery tests.
• Ensure the consistency of production practices & tools and animate related communities of practices.
• Deploy and steer IT Risk Management processes, while respecting policies defined with the operational and cybersecurity risk departments.
• Manage Transversal Production transformation projects.

Day-to-Day Responsibilities :

• Supporting the execution and improvement of ITIL-based Service Management processes (including but not limited to Release, Problem, Incident and Configuration Management), providing progress reports, and assisting the deployment of IT Service Management tools.
• Assist in the coordination of project delivery within the Service Management department.
• Provide support on day-to-day operations supporting Release, Problem, and Crisis processes.
• Execute monitoring and auditing of processes, produce performance and exceptions dashboards to support organizational roles and strategies.
• Maintain an efficient interface between infrastructure and business entities within the IT department.
• Act as one of point of contact for Service Management matters with IT departments in Americas, Europe, and Asia.
• Support the coordination of activities during the Weekends and holidays.
• Support the coordination of disaster recovery tests.
• Manage impromptu user requests with a certain autonomy.
• Provide a comprehensive day to day report for the manager.

SKILLS AND EXPERIENCE NEEDED :

Technical Skills :

• Knowledge on MS office (PowerPoint, Excel, and Word).
• Analytical and organizational skills.
• Experience of Production (RTB) or CTB Project (CTB) delivery.
• Ability to work in a time sensitive environment and handle and or prioritize multiple urgent tasks simultaneously across multiple time zones.
• Excellent interpersonal and rapport building skills, working across multiple stakeholders and functions.
• Good written and communication skills.

Competencies :

• Must be a self-starter who is comfortable working in a very dynamic environment, with rapidly changing priorities.
• Rigorous, Dynamic, detail oriented, fast learning capacity and able to work in a high-pressure environment.
• Strong understanding of Development cycles : SDLC, Agile, Continuous delivery.
• Change and Release Management.
• Analytical skills.
• Ability to script using VBA.

Qualifications :

• The ideal candidate will have at least 2-year experiences in Change management.
• Excellent written and verbal communication skills.
• Must be a self-starter who is comfortable working with rapidly changing priorities, must be able to handle multiple deliverables simultaneously.
• Must be able to interact with a variety of global teams support, infrastructure, development.
• Strong analytical skills.

Desired / Plus :

• Sig Sigma belt.
• PMP certification.
• ITIL v4 Foundation Certified.

Experience Needed :

2 years as change manager in complex IT environment.

Educational Requirements :

Bachelor’s degree in computer science or equivalent.

Languages : French & English.

French & English.