Operations manager Jobs in Markham, ON

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The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients.

We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job summary Reporting to the Executive Director, Finance, the Senior Director provides strategic and operational leadership across core accounting functions, including accounts payable, accounts receivable, HST, expense management, member-related payments, and finance-related projects.

Leading a team of accounting professionals, the Senior Director is accountable for strong financial controls, efficient operations, high-quality service delivery, and continuous improvement.

A key priority for this role is leading the transformation of accounts payable and accounts receivable through process modernization, technology adoption, and automation of invoice processing and payment workflows, including membership revenue and receivables.

Working collaboratively with the broader Finance team, the Senior Director will drive measurable improvements in operational efficiency, control effectiveness, data quality, and service delivery.

How you will make a difference Providing hands-on leadership and oversight of the following operational functions: Accounts payable Accounts receivable HST and related compliance Member honoraria and expense reimbursements Employee expense reimbursements and vendor payment processing related to the accounts payable function Finance related project management Providing coaching, mentorship, performance management, and professional development to the team.

Working alongside team members to resolve complex or escalated accounts receivable, accounts payable, and HST matters, ensuring timely and accurate execution.

Establishing clear priorities, accountability, service standards, and operating rhythms across the accounts receivable and accounts payable functions.

Partnering with Finance leadership and internal stakeholders to resolve cross-functional operational issues and ensure accounts receivable and accounts payable services effectively support the organization’s business operations.

Maintaining and enhance established policies, procedures, internal controls, and documentation across the accounts receivable, accounts payable, and HST functions, including controls over cash disbursements, receipts, vendor payments, and expense processing.

Ensuring accurate and timely processing of transactions and reconciliations.

Overseeing HST accounting and compliance, including accurate tax treatment, reconciliations, filings, and remittances.

Maintaining complete and accurate accounts payable, accounts receivable, and HST-related records, reconciliations, schedules, and supporting documentation required for the organization’s annual audits.

Leading the modernization of accounts payable and accounts receivable processes and systems within the accounting function, in alignment with broader Finance priorities, with a focus on automation, workflow optimization, and stronger operational controls.

Assessing existing accounting processes and systems to identify gaps, risks, and opportunities for improvement.

Leading the accounts payable workstream for the ongoing end-to-end procure-to-pay initiative, including electronic invoice submission, automated approval routing, payment automation, workflow tracking, and reduced manual processing.

Partnering with business leaders and key stakeholders to align priorities, secure support, and implement technology-enabled accounting improvements.

Establishing performance measures and track improvements in efficiency, internal controls, data quality, and internal customer experience.

Requirements that are important to us University degree in Accounting, Finance, Commerce, or an equivalent field.

Ten plus years of progressive experience in accounting and finance, including significant leadership experience across accounts payable, accounts receivable, and HST functions.

CPA designation is required.

Experience leading a team of accounting professionals within a complex organization.

Demonstrated people leadership experience, including the ability to lead diverse teams through change, manage expectations, and support team development.

Demonstrated experience improving accounting processes, internal controls, and operational efficiency.

Strong knowledge of accounts payable, accounts receivable, HST, reconciliations, expense processing, vendor payments, and related operational controls.

Experience managing accounts payable, accounts receivable, and related accounting processes across multiple legal entities, subsidiaries, or other complex organizational structures.

Experience supporting annual audits, including preparing accurate reconciliations, schedules, accounting information, and supporting documentation related to accounts payable, accounts receivable, and HST, and responding to audit requests within these areas.

A practical, hands-on approach, with the ability to work alongside the team to resolve complex or escalated issues in a timely manner.

Strong strategic planning, project management, and interpersonal skills.

Strong communication and stakeholder management skills, with the ability to work effectively with the broader Finance team and internal business partners.

A continuous improvement mindset, with an interest in leveraging technology to streamline processes and reduce manual work.

Experience with accounting automation, workflow technologies, use of Artificial Intelligence (AI), ERP optimization, and the accounts payable workstream of a procure-to-pay transformation is considered an asset.

Demonstrated commitment to respect, equity, inclusion, diversity, and anti-racism.

The OMA has moved to a permanent hybrid work environment.

As such, the individual in this position will be required to work a minimum number of days in our Toronto office.

What do we have to offer you?

A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity A commitment to growth and development through paid professional development and continuous in-house learning A friendly and flexible hybrid work environment Competitive total rewards package including a hiring salary range of $131,725-$140,000 plus pension plan and a bonus program Exceptional group benefits package, including a spending account and a robust wellness program An organization that has been recognized as a Greater Toronto’s Top Employers for six consecutive years.

As a condition of employment, the OMA conducts background, credit, and reference checks for open positions.

• Facebook | Twitter | Instagram | YouTube | LinkedIn ­­ We're excited to share this opportunity, which is for a newly created position on our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

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