Operations manager Offres d'emploi - Markham, ON

Company Information

One of Canada's oldest and most respected debt solution providers. We help people, and businesses, get out of debt and start rebuilding their lives and businesses again. Established in 1979, Farber has over 230 employees working across Canada and has helped over 150,000+ Canadians get out of debt.

And now we're embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals, so we can better serve the growing number of Canadians who are in need.

Position Summary

We are looking for an Operations Manager who wants to make an impact on people's lives and work with like-minded people who share that same passion. We need someone with energy,

enthusiasm, innovation, attention-to-detail, and talent to join our growing team. We are looking for someone that thrives in an environment where you get to wear many hats, collaborate, continually learn, and tangibly see the benefits of your improvements. You are self-motivated, resourceful, and can adapt quickly to changing situations.

In terms of job responsibilities, the ideal candidate will be responsible for improving our company's operating capabilities, implementing new processes to improve efficiency, and leading projects to help the company grow and scale.

Responsibilities

• Work with the Senior Operations Manager on planning, monitoring, and implementing change to develop the Operations Team and the processes of other departments at Farber
• Manage key strategic projects ensuring strong planning, communication, and collaboration with stakeholders
• Maintenance of a Business as Usual (BAU) process for handling the general process, tool, and technology improvements needed by other teams or team members. This includes requirement gathering, assessing impacts on other teams, critical thinking then oversight of execution by other teams or the Operations Team
• Provide guidance to the Operations Team on their maintenance of various systems and processes. Work with them to provide creative solutions to the ongoing needs of the firm.
• Training / mentoring / coaching the Operations Team
• Develop Subject Matter Experts of the various processes and software to be called upon for training within the firm
• Participate in process improvement workshops to identify root causes, identify opportunities and create future state processes
• Identify appropriate metrics that will assist in monitoring performance
• Partner with Front Line Teams, Learning & Training, Human Resources, and other departments to continuously improve business operations and provide world class service to our clients
• Enhance workflows to enable more effective communication, feedback and execution
• Support the development and adoption of project management methodologies across the organization
• Work with cross-functional teams and outside vendors / partners in planning and execution of projects

Qualifications

deliverables

Compensation, Benefits, and Perks

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.

As a part of our team, you will receive :

Our Culture at Farber

At Farber, we're in the business of helping people-and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.