Associate Claims Specialist

Department : Claims

Location : Montreal or Toronto

Reports To : Manager, Claims

Company Overview :

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and / or multinational risks.

Liberty Mutual Canada has over 250 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering.

We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect.

Diversity, Equity & Inclusion (DEI) is how we do business, and we’ll continue to invest in it to create a stronger global organization.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer :

• A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance
• Competitive health & dental benefits plan
• Market-leading pension plan
• Competitive time off policy
• External education & tuition reimbursement programs
• Employee & Family Assistance Programs
• An opportunity to get involved and become a member of one of our national employee committees social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity :

We are seeking a self-driven, client-focused Associate Claims Specialist to join Liberty Mutual Canada’s Toronto Claims team.

This role will be responsible for managing all administrative duties within the Claims department, responding to emails, telephone calls, providing service to policy holders, brokers, claimants and internal customers, including underwriters and claims specialists.

If you are an organized individual looking to grow their career in Claims, please read further!

Duties and Responsibilities :

• Act as administrative support for the claims department, including but not limited to claims programs, maintaining inboxes, reporting, and closing letters.
• Responsible for ensuring all new claims are set-up correctly in various systems depending on the claim type, including policy information, coverage, insurer and loss details.
• Responsible for ensuring all correspondence including follow up emails and responses are completed in a timely manner with insured and brokers.
• Liaison with Underwriting as required.
• Complete all other administrative and service duties within the claims department as assigned.

Skills & Qualifications :

• Bachelor’s Degree or College Diploma and / or equivalent training.
• 1+ years of related industry and / or claims experience would be an asset.
• Strong interpersonal, presentation and communication skills (both oral and written).
• Bilingual in English and French is an asset
• Excellent computer skills required : specifically, Word and Excel. Comfortable with learning various computer systems and managing electronic files.
• Strong organizational skills and excellent attention to detail.
• Strong prioritization and decision-making skills.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported.

We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment / interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.