Practice Coach

FYidoctors is seeking a Practice Coach on a Full-Time, permanent basis at our practice in East Gwillimbury .

The Practice Coach will be responsible for coaching staff on processes, programs, and product, as well as for education.

The Practice Coach will also become fully cross-trained so that they can assist staff with patient service and sales. The ideal candidate will have previous retail optical experience as a manager and / or customer service specialist.

This team member will work a schedule of 40 hours per week, Mondays through Saturdays.

How You’ll Benefit

• Competitive salary and benefits
• Comprehensive rewards package
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture where collaboration is fostered
• Ongoing training and development opportunities

Responsibilities

• Fostering collaboration and teamwork among practice staff
• Building trust and commitment with your work group
• Training, development and coaching of staff to FYidoctors processes, programs, and products
• Delivering legendary customer service along with perfect quality eyewear
• Setting and obtain clinic revenue goals
• Hiring, onboarding and training of new staff
• Scheduling of staff / doctors
• AR / AP
• Benefits submissions and tracking (OHIP and third party)
• Banking deposits and reconciliations
• Inventory management
• All leadership aspects of daily clinic operations

The Successful Candidate

• Minimum two years experience in a customer service focused retail environment
• Minimum one year experience in a coaching or leadership role
• Experience in an optical environment would be considered an asset
• Excellent organization and time management skills
• Excellent oral and written communication skills
• Ability to adapt and respond quickly to changing priorities via critical thought and problem solving
• A reputation for delivering results through successful people management
• General PC knowledge including Microsoft Office (Word, Excel, PowerPoint, Outlook)

About Us

FYidoctors is an exciting entrepreneurial company that started as a small group of 30 optometrists. In just 12 years we have grown to more than 3,000 employees with more than 265 locations across the country.

Today, as Canada’s fastest growing eye care provider and winner of Canada’s Best Managed Companies, our team of respected leaders from provincial and national optometric associations bring experience, dedication, and a commitment to the values that have long been associated with optometry.

From our lab to our practices to our home office, we are committed to enhancing the lives of our patients and maintaining a positive, supportive environment where all our people can thrive and grow professionally and personally.

Together, we proudly stand for the strength of the optometric profession and the preservation of patient care.

How to Apply

All applications will be sent to the attention of the hiring manager.

Our careers page can be found here; . Search Practice Coach , and the preferred location when navigating the careers site.

We thank all candidates for their interest. Only those selected for an interview will be contacted. We politely request no telephone calls please.