Workforce manager Jobs in Windsor, ON

About mSupply TM

mSupply is North Americas leading distributor of OEM repair parts and equipment serving professionals in the appliance HVAC plumbing commercial kitchen and pool / spa industries. Headquartered in St. Louis MO mSupply is a multi-billion-dollar enterprise offering an extensive product range industry expertise and seamless service. With more than 2000 associates across the U.S. and Canada mSupplys family of brands delivers with speed reliability and precision through its branches distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information visit .

About Marks Supply

Since 1962 Marks Supply has provided top-quality HVAC hydronics PVF and plumbing products to customers in Ontario with a level of service recognized throughout the industry as exceptional. From OEM equipment to replacement parts to value-added support Marks carries trusted brands such as American Standard and Ameristar. For more information visit .

Job Summary

The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies introducing new products resolving customer issues delivering training and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Sales Manager and provides ongoing insights on market competition and territory trends.

Duties & Responsibilities

Delivers proactive timely customer service across multiple communication channels

Resolves or escalates issues with effective follow-up

Collaborates with internal teams to address concerns and strengthen relationships

Maintains a solution-focused approach in all interactions

Achieves or exceeds revenue goals across total sales equipment and new business

Builds strong customer relationships and drives account growth within territory

Increases sales with existing customers through regular engagement

Communicates monthly with accounts on products promotions training and updates

Supports vendor objectives and company sales initiatives

Conducts cold calls and manages a pipeline aligned with growth targets

Closes sales with compelling presentations tailored to the audience

Advises customers on sales strategies pricing and financing to support business growth

Maintains organized and timely completion of administrative tasks

Submits accurate mileage and expense reports promptly

Keeps dealer email lists current and organized

Schedules appointments accurately using the CRM system

Promotes marketing initiatives including promotions flyers specials and training

Maintains knowledge of vendor marketing programs and support offerings

Assists with planning and execution of annual Dealer Meetings

Conducts pricing studies and distributes dealer pricing and updates

Demonstrates in-depth knowledge of company product lines with accuracy and confidence

Maintains an organized personal library of sales and technical materials for all product categories

Supports collection efforts for outstanding accounts receivable as directed

Understands basic accounts receivable processes and can retrieve relevant records in the ERP system

Performs additional duties as assigned with flexibility to adapt to evolving business needs.

Qualifications

• Minimum 3 Years HVAC and B2B Sales
• Minimum High School / GED
• Proficient in MS Office (Word Excel PowerPoint Outlook) and office technology.
• Strong aptitude for mathematical operations and numerical analysis.
• Travel Requirements : Moderate travel required (2550%)

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity including :

What We Offer :

We care about your well-being from day one. Heres a snapshot of the benefits we provide :

Comprehensive health benefits 100% paid by the company extended health coverage dental vision and prescription drugs effective your first day

Life insurance plus short- and long-term disability coverage

Paid time off vacation holidays and personal days

Employee Assistance Program (EAP)

Employee discounts

Additional Information

Compensation is negotiable based on education experience and other relevant credentials. Our salary ranges are determined by role level and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us at

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process please contact

#MarksSupply

Required Experience :

Manager

Key Skills

Business Development,Sales Experience,Microsoft Outlook,Retail Sales,Account Management,Territory Management,Analysis Skills,Outside Sales,Insurance Sales,CPT Coding,negotiation,Logistics

Employment Type : Full Time

Experience : years

Vacancy : 1