Account Manager - Tooling

TI Automotive supplies safety and performance critical products and highly engineered components to the global automotive industry. We have more than 100 years' experience of solving customers' safety, efficiency and environmental challenges. Our exceptional team, powertrain agnostic product portfolio, vertical integration, global footprint and customer proximity make us a trusted partner to all the world's leading OEMs.

Job Summary:

As an Account Manager at our Windsor Mold tooling facility, you will manage relationships with key clients, which often include automotive manufacturers, suppliers, or distributors. You will play a vital role in driving sales growth & profitability, maintaining client satisfaction, and ensuring the company's competitiveness in the market.

Job Responsibilities:

• Client Relationship Management: responsible for building and maintaining strong relationships with existing clients through regular communication, understanding client needs, and ensuring client satisfaction with the company's products and services.
• Account Management: oversees all aspects of client accounts, including commercial management, contract negotiation, pricing, and order management. Ensure that contracts are fulfilled according to agreed-upon terms and that any issues or concerns raised by clients are addressed promptly.
• Business Development: identify opportunities for growth within existing client accounts and actively seek out new business opportunities. This involves researching market trends, identifying potential clients, and developing strategies to expand the company's customer base within the automotive industry.
• Product Knowledge: leveraging an in-depth understanding of our parts, effectively communicate the features and benefits of our products to clients and provide technical support as needed.
• Collaboration with Internal Teams: work closely with internal departments such as sales, marketing, engineering, and production to ensure alignment between client needs and company capabilities. This collaboration may involve coordinating product development, addressing quality concerns, or resolving logistics issues.
• Market Analysis and Forecasting: monitor industry trends, competitor activities, and market demands. Based on analysis, provide insights and recommendations to senior management regarding sales strategies, product development, and market expansion opportunities.
• Customer Service and Support: serve as the primary point of contact for clients and responsible for addressing any inquiries, concerns, or issues that may arise. Providing excellent customer service and support, maintaining long-term relationships, and fostering customer loyalty.
• Sales Reporting and Analysis: tracks sales performance, prepare sales reports, and analyze data to identify areas for improvement and opportunities for growth.

Job Qualifications:

• A bachelor's degree in business administration, marketing, sales, engineering, or a related field.
• Courses or certifications related to sales, account management, negotiation, and automotive technology is beneficial.
• Prior experience in sales, particularly in the automotive industry or manufacturing sector is preferred.
• Experience in managing client accounts, handling negotiations, and ensuring customer satisfaction is crucial. Demonstrated track record of building and maintaining strong relationships with clients.
• Familiarity with automotive parts manufacturing processes, supply chain dynamics, and market trends is advantageous. Experience working with automotive OEMs (Original Equipment Manufacturers) or Tier 1 suppliers is preferred.
• Excellent verbal and written communication skills are essential for effectively interacting with clients, presenting proposals, and negotiating contracts.
• Must be an adept negotiators, capable of securing favorable terms for the company while maintaining positive relationships with clients.
• Ability to build and nurture long-term relationships with clients is critical.
• A basic understanding of automotive engineering principles and manufacturing processes.
• The ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines.

Why TI Automotive?

In addition to a workplace that emphasizes respect, teamwork and personal and professional growth, TI Automotive offers a broad range of health, wellness and financial benefits that promote the physical, mental and financial wellbeing of our employees and help them bring their best self to work, including:

• Competitive compensation package
• Competitive PTO Package
• Employee Group Benefits
• Employee and Family Assistance Program (TELUS Health)
• RRSP/DPSP Company Match
• Educational Assistance Program
• Perkopolis Program
• Vehicle Purchase Discounts
• Social events throughout the year
• Internal job opportunities