User testing Jobs in Richmond, BC

Job Description

What is the opportunity?

As Director, Control Testing Reporting and Operations, you will play a key part in the transformation of the control testing reporting and operations function and oversee a high performing team. You'll be the strategic voice of control testing to Executive Leadership, steering committees, and the Board, translating complex data into compelling executive narratives while championing a cutting-edge transformation, driving continuous improvement through digitization and AI integration.

What will you do?

• Champion the digitization of control testing workflows, replacing manual processes with automated, scalable solutions

• Lead the integration of AI and machine learning tools to enhance anomaly detection, sample selection, and continuous monitoring capabilities

• Partner with Technology and Data teams to build and maintain automated control testing pipelines and dashboards

• Develop and deliver executive-level presentations (PowerPoint) summarizing control testing results, risk themes, and remediation status for senior leadership and Board committees

• Build and maintain advanced Excel-based reporting models and data analysis tools to support control testing metrics and KRIs

• Prepare management reports, issue logs, and trend analyses to support governance forums and audit committees

• Monitor and report on key risk indicators (KRIs) and control effectiveness metrics on a periodic basis

• Manage Statements of Work (SOWs) for third-party engagements including scope definition, deliverable tracking, and vendor performance oversight

• Oversee Project Approval Requests (PARs) and ensure proper financial authorization and governance compliance

• Administer internal chargeback processes, ensuring accurate cost allocation and transparency across business lines

• Monitor program budgets, forecasts, and actuals; flag variances and recommend corrective actions to senior leadership

What do you need to succeed?

Must-have

• 10+ years of progressive experience in IT risk, IT audit, or technology controls within the financial services industry

• Minimum 3 years in a leadership or people management capacity within a Canadian financial institution (Big 5 or equivalent)

• Proven leadership capability with experience managing budgets, third-party vendors, Project Approval Requests. Demonstrated ability to build and lead high Performing, analytically-oriented teams; strong executive presence and stakeholder management skills across all organizational levels including Board level forums; ability to speak fluently in the language of controls, processes, risk, and data

• Advanced proficiency in Microsoft Excel (pivot tables, Power Query, complex modelling) and PowerPoint for executive-level deliverables

• Hands-on experience with AI-driven risk tools, continuous monitoring platforms, or GRC systems (e.g., ServiceNow GRC, RSA Archer, MetricStream)

• Demonstrated ability to digitize and automate manual control testing workflows using available technology

• Familiarity with industry frameworks: COBIT, NIST CSF, ISO 27001, and ITIL
  

Nice-to-have

• Professional certifications strongly preferred: CISA, CRISC, CISSP, CIA, or CPA

• Experience with machine learning and advanced analytics applications in risk and compliance

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business

Job Skills

Critical Thinking, Cyber Security Management, Decision Making, Detail-Oriented, Information Security Management, Information Technology Security, Interpersonal Relationship Management, IT Security Architecture, Performance Management (PM)

Additional Job Details

Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-12

Application Deadline:

2026-07-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.