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Rider Support in Kamloops, BC
Turnamics IncKamloops, BC, CanadaComponent Reliability Analyst
FinningKamloops, British Columbia, CanadaTechnical Procurement Hunter!!!
RM Staffing B.V.Kamloops, BC, CATechnical and Customer Service Superintendent
Kruger Inc.Kamloops, Thompson-Nicola Regional District, CARemote ML Technical Quality Assurance Lead - AI Trainer
SuperAnnotateKamloops, British Columbia, CAField Service Electrician & Tech — Travel
EatonKamloops, Thompson-Nicola Regional District, CAResearch and Cybersecurity Computing Analyst - (00568.1)
Thompson Rivers UniversityKamloops, Thompson-Nicola Regional District, CASenior Client Development Representative
Highbridge Human CapitalKamloops, Thompson-Nicola Regional District, CASenior Hydrologist / Water Resources Engineer
StantecKamloops, Thompson-Nicola Regional District, CASales Representative (Kamloops, BC)
Orica LimitedKamloops, Thompson-Nicola Regional District, CAOutside Technical Pump Sales
DeltawaterproductsKamloops, Thompson-Nicola Regional District, CASenior Manager, Land Development & Municipal Engineering
WSP in CanadaKamloops, Thompson-Nicola Regional District, CAIntermediate Senior Geotechnical Engineer
CIMA+Kamloops, British Columbia, CanadaInfrastructure Sub-Sector Lead (Western Canada)
SLR ConsultingKamloops, Thompson-Nicola Regional District, CAWork@Home Technical Support Associate
HGSBritish ColumbiaSenior Client Development Representative
Highbridge Human Capital, IncKamloops, Thompson-Nicola Regional District, CATechnology Program Manager
BCLCRemote within, BC, CAIntermediate Environmental Engineer or Scientist (2025041142)
Thurber EngineeringKamloops, Thompson-Nicola Regional District, CAProject Administrator
Trace Associates Inc.Kamloops, Thompson-Nicola Regional District, CA- Cochrane, AB (from $ 73,920 to $ 500,000 year)
- Timmins, ON (from $ 81,010 to $ 500,000 year)
- Edson, AB (from $ 135,525 to $ 385,000 year)
- Terrace, BC (from $ 85,708 to $ 173,025 year)
- Bathurst, NB (from $ 32,613 to $ 163,736 year)
- Thompson, MB (from $ 51,600 to $ 159,165 year)
- Castlegar, BC (from $ 62,371 to $ 153,573 year)
- Mirabel, QC (from $ 65,000 to $ 152,931 year)
- Airdrie, AB (from $ 43,500 to $ 151,470 year)
- Barrie, ON (from $ 57,973 to $ 149,543 year)
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Rider Support in Kamloops, BC
Turnamics IncKamloops, BC, Canada- Full-time
Job Description
Job Description
The Rider Support Representative is at the heart of Industry Nine Canada’s customer experience. You will be involved in all aspects of customer care, dealer support, product service, and technical services. As one of the first points of contact, you’ll represent our brand values while helping riders, dealers, and the sales team to provide or find honest and accurate solutions.
This is a dynamic role that combines customer-facing interactions with administrative and sales support responsibilities, ensuring riders and dealers receive a seamless experience from start to finish.
Responsibilities Include :
Customer Service & Rider Support
- Act as the first point of contact for riders and dealers by phone, email, and chat.
- Provide expert guidance to riders on product selection, fit, and compatibility.
- Demonstrate confidence in saying “I’ll find out” and providing accurate, reliable solutions instead of improvising.
- Troubleshoot and resolve product and service issues in real time.
- Ensure every interaction reflects our brand values and commitment to the rider experience.
- Consistently seek opportunities for rider experience improvements using Kaizen principles
- Work within Shopify (DTC / B2B) and our ERP / CRM systems to manage orders, track shipments, and update customer accounts.
Dealer & Sales Support
Technical & Product Services
Must-Have
Nice-to-Have
Why Join Industry Nine Canada?
This is more than a customer service role — it’s a chance to shape how riders and retailers experience our brand, with a direct impact on both our consumer business and our dealer network. If you’re passionate about bikes, love problem-solving, and want to be part of a small, innovative team making some of the best wheels in the world, we’d love to hear from you. As a growing company, we offer plenty of opportunities to take on more responsibility over time. Whether your interests lean toward sales, operations, or product, this role is designed to be a launching point for a long-term career in the bike industry.