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Technical engineer • milton on
Senior Technical Advisor & Trainer
Food Service Solutions CanadaMilton, Halton Region, CACasting Process Lead : Quality, Data & Metallurgy
Howmet AerospaceGeorgetown, ON, CAProperty and Casualty Specialist, Technical - Corporate Commercial Insurance
Definity Financial CorporationHalton Hills, ON, CAProcess Engineer
PrecinmacMilton, ON, Canada- New!
Manufacturing Engineer
Magna InternationalMilton, Halton Region, CATechnical Quoting Specialist
AppleOneMILTON, ONTechnical Content Creator
BRC Group Inc.Georgetown, ON, CanadaPower Systems Engineer - Hybrid (Kitchener)
EatonMilton, Halton Region, CARemote Senior SQL Engineer - AI Trainer
SuperAnnotateMilton, Ontario, CATechnical Account Agent — DNS & Customer Support
Donuts Inc.Halton Hills, ON, CAIT / Technical Support
Osnium Software IncGeorgetown, ON, CanadaTechnical Support Analyst (1 Year Contract)
MiltonMilton, Halton Region, CAProject Engineer
CarmeuseMilton, Halton Region, CAIT Technical Support Analyst
Vaco by HighspringMilton, Ontario, CanadaHigh Voltage Power Electronics Engineer
Communications & Power Industries (CPI)Georgetown, ON, CAIntermediate Structural Engineer - GTA
McIntosh PerryOntario, CATechnical Account Manager
SOTIMississauga, Canada – Meadowvale Office (HQ)JPC -1460 - Technical Writer
ITS GlobalOntarioSr. Product Development Engineer - Machine Design
Mold-Masters LimitedGeorgetown, ON, CA- Hamilton, ON (from $ 124,934 to $ 214,513 year)
- Burnaby, BC (from $ 90,338 to $ 166,500 year)
- Guelph, ON (from $ 73,009 to $ 160,742 year)
- Brampton, ON (from $ 71,214 to $ 155,610 year)
- Calgary, AB (from $ 78,440 to $ 154,527 year)
- London, ON (from $ 65,000 to $ 153,923 year)
- Toronto, ON (from $ 72,958 to $ 153,784 year)
- Oakville, ON (from $ 74,950 to $ 152,544 year)
- Mississauga, ON (from $ 58,238 to $ 151,532 year)
- Vancouver, BC (from $ 72,275 to $ 150,438 year)
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Senior Technical Advisor & Trainer
Food Service Solutions CanadaMilton, Halton Region, CA- Full-time
At FSS, we prioritize exceeding customer expectations in every interaction. As the Senior Technical Service Advisor & Trainer, your role significantly impacts our business operations and overall customer satisfaction. By providing support to Food Service Solutions Inc. (Canada and USA), you’ll play an integral part in our financial growth and sustainability.
You will be the go‑to expert for technical inquiries and escalations, as well as lead all technical training initiatives.
Your Area of Responsibility
- Provide technical support to our service partner network, addressing equipment‑related questions and issues.
- Oversee relationships with external service partners, ensuring effective collaboration and high‑quality service delivery.
- Plan and conduct technical training sessions for service partners, enhancing their skills and knowledge.
- Conduct on‑site tandem visits with service partners to enhance their performance and troubleshoot challenges.
- Create comprehensive troubleshooting guides for all distributed brands.
- Provide ongoing training and to enhance team skills and knowledge.
- Maintain solid customer relationships by providing quick, courteous, and concise information delivered with a high degree of professionalism.
- Supervise the warranty operations, ensuring timely processing of warranty claims, compliance with ASA agreements, and continuous process improvements.
- Lead efforts to optimize quarantine inventory.
- This position does require travel to customers and / or suppliers.
- General administration in CRM and ERP applications.
- Administer customer satisfaction surveys related to service performance, analyze feedback, and implement improvements.
- Contributing to long‑term improvement of Parts & Service department.
- Any other such duties as may be determined by your reporting Manager.
- After‑hours technical support, when required.
Leadership & Strategic Responsibilities
Position Requirements
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Project Management and Information Technology
Industries
Food and Beverage Services
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