Technical communicator Jobs in Toronto, ON

We are looking to hire a full time Senior Technical Lead for our Technology team.

Role Overview

The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive results for business and client objectives. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabalise (resolve issues or escalated concerns).

The role will lead and build a high performing and engaged team that supports continuous improvement and growth initiatives.

What you will do

• Customer Relationship ManagementBuild and maintain senior level relationships with leaders across multiple groups in the organization, for the purpose of influencing technology directions and promoting effective collaboration
• Collaborates with multiple business unit leaders across divisions to anticipate and respond to customer inquiries about technology capabilities and service expectations
• Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization
• People LeadershipYou will lead a team and manage a complex portfolio with multiple products in a technology environment
• Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities
• Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement
• Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness
• Delivery, Adoption, Operations & SupportConsult with architects and business leaders on the best strategy and options to meet client and business objectives. Implement, maintain and enhance applications and technology.
• Ensure applications availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics.
• Monitor applications for health and security concerns to evolve the roadmap
• Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments
• Accountable for maintenance, support, and availability of on premise systems and, 3rd party operated systems supporting the Business Unit. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3rd party operated application relationships and, 2nd level support
• Keep current on industry technology direction and best practices
• Contribute to the annual business planning process by providing a financial view of application support

What you will bring

• Post-secondary degree/diploma in business or computer science or equivalent experience.
• A minimum of 6 to 9 years’ industry related experience supporting technology platforms and delivering projects/products to enable businesses capabilities
• Agile Leadership experience in a technology environment
• A Change Leader with experience in driving a high performance culture and advocating the culture changes within the business unit.
• Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement
• Ability to deal with ambiguity and flexibility of approach
• Strong relationship building and influencing skills
• Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization.
• Demonstrated experience in challenging the status quo and identifying areas of operational improvement (example: people, process, technology).
• Preference and experience working in a complex environment that rapidly evolving, and ambiguous with high expectations for excellence and achievement
• Able to be "hands-on" with support, but also have a strategic / business mindset
• Experience of working with Agile/DevOps methodology is desirable
• Experience with ServiceNow platform and ITIL Certification considered strong assets

Job 70513