Technical communicator Jobs in Calgary, AB

Welcome to Cascades!

At Cascades Sustainable Development means Respecting the True Nature of our 10000 talents. We put you first :

• Flex and connected mode (telecommuting flexible schedule)
• Telemedicine Group insurance
• Employee assistance program (because we care about the physical and mental health of our people)
• Financial Benefits : Profit Sharing Plan Retirement Plan with company matching Stock Options & Annual flexible reimbursement program

The Challenge :

Reporting to the Technical Manager the Technical Representatives mission is to offer the best packaging solutions to customers and optimize their properties and overall performance to help achieve company sales and revenue objectives. This is achieved by supporting clients unique needs by offering innovative packaging product designs automation & standardisation solutions and cost saving opportunities tailored to their situation.

Must be available for travel within Canada and the United States 50% of working time as part of the role .

In short you will provide support to our Sales team and customers by :

You will achieve this by being responsible for :

Bring out the best in yourself!

Every day our colleagues choose to respect their true nature by contributing with passion to our mission.

You too put forward your strengths :

Education : Post-secondary education in Mechanical Engineering Industrial Design Technology or equivalent.

Experience : years in a client focused engineering technology representative role or similar; Experience in automation mechatronics and project management a strong asset.

Technical : ERP and CRM systems Tappi & ISO standards knowledge functional understanding of packaging machinery & equipment and corrugated systems; experience with BHS OS (iCorr CCC MCC) Escada Temperature Control Systems Corrugation and Conversion Equipment Knowledge a strong asset.

Skills : Proactive and self-motivated with a strong client focused mindset problem-solving skills and innovative solution generation excellent communicator with the ability to explain difficult technical concepts and a track record of meeting client needs exceptional rigour and attention to detail.

We look forward to meeting you!

About Cascades

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.

To be part of Cascades is to reveal the full potential of materials people and ideas. We are a source of possibilities since been providing sustainable innovative and value-creating solutions in packaging hygiene and recovery. Join 10000 talents working in a network in almost 70 operating units located in North America.

Your challenge!

Reporting to the Technical Manager the Technical Representatives mission is to offer the best packaging solutions to customers and optimize their properties and overall performance in order to help achieve the companys sales and revenue objectives. You must provide support to our Sales team and customers to achieve solutions related to innovative packaging product designs automation cost saving and standardization that would be better adapted to customers activities and needs. You thus work with customers operations and sales team during a specific mandate to develop high-quality packaging solutions and customer service that directly impact the groups sales and profitability.

Individual responsibilities

Accountable

Provide support and packaging optimization services to our customers

Demonstrate ownership and the ability to follow through on commitments made to our customers

Facilitate issue resolution through on or off site problem-solving with customers

Responsible

Collaborate with customers to improve existing packaging materials and techniques and propose any necessary adjustments to equipment setup

Develop new packaging materials and / or concepts

Maintain excellent client relationships and ensuring customer satisfaction

Ensure the performance of new products for key customers and provide all the necessary support to the Sales team regarding the technical approach

Support customer in automation packaging

Propose cost saving solutions and margin gain

Experiences and strengths

DEC (college diploma) in Mechanical Engineering Industrial Design Technology or equivalent

5 to 10 years experience in a similar position

Comprehensive knowledge of market and manufacturing processes to improve product / solution design and efficiency

Innovative mindset and high level of creativity

Ability to carry out a number of projects simultaneously while respecting deadlines and priorities

Ability to proactively address issues and problems by proposing solutions

Customer focus with the ability to identify challenges needs issues interests and potential to present new solutions and products in collaboration with Rand D Marketing and Innovation

Strong technical experience; self-motivated to learn and expand product and technical skills

People oriented and ability to communicate effectively

Exceptionalrigourand attention to detail

Proficiency indesign software

Proficiency in French and English

Core competencies defined for this job

Advisory role

Client-focus

Flexibility and ability to adapt

Teamwork

Continuous improvement

Impact and influence

Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full Time

Experience : years

Vacancy : 1