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Technical communicator Jobs in Old toronto, ON

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Technical communicator • old toronto on

Last updated: 4 days ago

Technical Support Analyst

Onico SolutionsEtobicoke, ON
Full-time

The Technical Support Analyst is responsible for providing technical support via phone, email or portal to enterprise customers for their IT issues.Service Desk environment is preferred.Ability to ... Show more

Technical Recruiter (Remote)

RM Staffing B.V.Toronto, ON, CA
Remote
Full-time

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Show more

Technical Consultant - DevSecOps

hireVouchToronto, Ontario, USA
Full-time

As a Technical Consultant, you'll act as both a solution architect and delivery engineer for enterprise customers adopting the Forge platform.This role combines technical consulting, solution desig... Show more

Technical Analyst

ScotiabankToronto, ON, CA
Full-time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Bar IT Support is a dedicated team within Scotiabank’s Employee Digital Experience (EDX), focus... Show more

Technical Solution Consultant

OnePlan SolutionsToronto, Canada, CA
Remote
Full-time
Quick Apply

At OnePlan, we specialize in creating AI-enabled solutions that make strategic portfolio, financial, resource, and work management seamless.We help businesses bridge the gap between strategy and ex... Show more

Technical Support Specialist

AvironToronto, Ontario, Canada
Full-time

Y-Combinator company, transforms boring workouts into habit-building fitness entertainment through its innovative game-based cardio equipment, including rowing machines, bikes and treadmills.Y-Comb... Show more

Technical Writer

MercorToronto, Ontario, Canada
Remote
Part-time
Quick Apply

Headquartered in San Francisco, our investors include.Design and optimize prompts with multiple constraints and instructions.Conduct model testing and grading by running prompts through models and ... Show more

Technical Product Manager

0017 eBay Canada TechnologyToronto
Full-time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells.Our platform empowers millions of buyers and sellers in more than 190 markets around the world.... Show more

Technical Support

Artech LLCToronto, ON
Full-time

Job Title: Technical Support.Location: Toronto, Ontario.We are seeking a dedicated and enthusiastic Customer Support Executive with a focus on providing excellent service and support.This... Show more

Technical Product Manager

ERIS Information Inc.Toronto, Ontario, Canada
Full-time

At ERIS, we help people make smarter, more confident property and environmental decisions.As a leading provider of environmental risk data and insights across North America since 1999, we combine p... Show more

Workday Technical Lead

Financial Services Regulatory Authority of OntarioToronto, ON
Full-time

As FSRA’s Workday Technical Lead, the position is accountable for the enterprise-wide technical ownership, architecture, and governance of the Workday platform.The position defines enterprise desig... Show more

Intern - Technical

SS&C Technologies HoldingsOntario, Toronto
Full-time

We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them.From college students to seasoned and experienced ... Show more

Technical Recruiter

BMO Financial GroupToronto, Ontario Canada
Temporary

BMO is an organization driven by a shared Purpose: Boldly Grow the Good in business and life.It calls on members of its team, to create lasting, positive change for its customers, its communities, ... Show more

AWS Technical Lead

Astra North Infoteck Inc.Toronto, ON, ca
Full-time
Quick Apply

S3, Glue, Athena, Redshift, and Lambda.Lead the design and delivery of reporting and analytics solutions on AWS.Architect and manage data pipelines using S3, Glue, Athena, Redshift, and Lambda.Own ... Show more

Technical Writer

UpstaffToronto, ON, ca
Full-time
Quick Apply

Professional services / consultant engagement.Toronto Port Authority is seeking a.Writer to support the development, revision, and maintenance of high-quality documentation for the organization, wi... Show more

Technical Recruiter

Hire DigITalentToronto, ON, Canada
Full-time

We are seeking a dynamic and experienced IT Recruiter to join our team.The ideal candidate will have a proven track record of sourcing and recruiting top technology talent across various industries... Show more

Technical Director

Sago MiniToronto, ON, CA
Full-time
Quick Apply

Sago Mini is an award-winning company devoted to play.With three subscription services and over 10 million monthly active users, Sago Mini creates apps that seed imagination, grow wonder, and bring... Show more

Technical Recruiter

Randstad CanadaToronto, Ontario, CA
Temporary
Quick Apply

We’re seeking an experienced Recruiter (Experienced Talent Acquisition Senior Associate, Technology) to provide temporary recruitment overflow support to our Consulting practice.This is an exciting... Show more

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Technical Support Analyst

Technical Support Analyst

Onico SolutionsEtobicoke, ON
30+ days ago
Job type
  • Full-time
Job description

Technical Support Analyst

The Technical Support Analyst is responsible for providing technical support via phone, email or portal to enterprise customers for their IT issues.

Qualifications

Work Experience

  • 2-4 years of experience in technology support roles
  • 2-4 years of experience working in a Service Desk environment is preferred

Specific Competencies:

  • Ability to effectively translate technical information and procedures to customers
  • Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing accurate solutions
  • Dedicated to providing quality customer support to consistently meet customer expectations by providing service beyond expectation
  • Excellent communication, both written and verbal, interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to a diverse group of individuals
  • Team player with the ability to remain productive within time-sensitive and fast-paced environment
  • Demonstrate strong service and detail oriented skills
  • Strong experience and knowledge supporting all Windows Clients, MS Office Products, Outlook
  • Excellent knowledge of computer hardware
  • Knowledge of TCP/IP, Ethernet
  • Experience with configuring computers and mobile devices
  • Ability to assist with training of Service Desk members and other collaborative activities
  • Demonstrate experience with Microsoft products
  • Demonstrate willingness and ability to increase skill set and willingness to take on additional tasks and responsibilities
  • Aptitude for technology as well as being an effective team member

Key Responsibilities:

  • Liaise between resolver and other teams within the organization to provide world class customer service
  • Provide technical IT related support to a diverse group of clients via phone, email or portal
  • Diagnose and resolve problems and issues at a more advanced level with focus and attention to detail
  • Provide suggestions for improving Global Service Desk operations and assisting with documentation
  • Log all calls to the Service Desk maintaining complete documentation of problem cause, impact, and resolution
  • Prioritize problems; escalate high priority requests in a timely manner
  • Develop an understanding of the customer’s environment and maintain technical knowledge
  • Follow-up with clients to ensure resolution is complete and timely
  • Dispatch technical service regarding hardware problems

This is a short term 4 week contract role located in Etobicoke, ON with a possible extension