Support analyst • thorold on
Please note this is a bilingual position requiring full fluency in English and French.If based in Montreal or Ste-Catherine, the role will be hybrid.If based elsewhere in Canada, the role will be r...Show more
Administrative Office Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level.Administrative Support Assistant.This role is best suited to candid...Show more
Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ...Show more
At Arterra Wines Canada, we aim to inspire the simple joys of life, and we come to work every day with a shared passion to build wine brands people love.As a pioneer in the Canadian wine industry w...Show more
Niagara-based manufacturing client, is seeking a.Senior Product Support Engineer.Our Client’s commitment to Customer Service is what sets them apart.The team is committed to doing what's right for ...Show more
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities.We believe that our greatest opportunity is to create opportunity and meet peopl...Show more
CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish.From high fidelity turntables to wireless video connectivity systems, we create innovati...Show more
At Arterra Wines Canada, we love inspiring the big and small moments that happen when our products are shared and enjoyed.For us it’s not just about what’s in and on the bottle, it’s what happens i...Show more
Personal Support Workers/Developmental Service Workers.The successful candidate must be willing to travel and live away from home when required (accommodations and daily meal per diem will be provi...Show more
This role provides high-level support to the commercial department, ensuring a seamless experience for mid-market clients.Work closely with Producers and Marketers in a team-based setting.A stable ...Show more
This Volunteer Placement is Located in:.Open to Canadian Citizens and Permanent Residents of Canada only.The primary objective of this placement is to enhance the capabilities of the Caribbean Vuln...Show more
Canada’s leading producer and marketer of award-winning, globally recognized Canadian and imported wines.At Inniskillin, we create memorable guest experiences—turning tastings into stories, tours i...Show more
Scrap and Raw Materials Supervisor.This posting is for an existing vacancy.Scrap and Raw Materials Supervisor.Oversee scrap inventory management, ensuring accurate tracking and efficient handling.I...Show more
Personal Support Worker Part Time .Aspira Heatherwood Retirement Residence.This posting is for an existing vacancy .At Sienna you won’t just fill a position; you will build lasting relationships wi...Show more
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company.Bayshore HealthCare is proud to showcase its achievement as ...Show more
We are looking for a reliable, attentive, and physically capable individual to support an 82-year-old woman in our home in Niagara Falls Ontario as she recovers from a back injury.The ideal candida...Show more
The posting is for a new vacancy.At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families.To learn more about Good Shepherd, vi...Show more
We are a family in Pelham, Ontario, seeking a caring and reliable nanny to join our household.This position is part-time and live out, ideal for someone who enjoys working with children and providi...Show more
This Volunteer Placement is located in:.Open to Canadian Citizens and Permanent Residents of Canada only.Cuso International is seeking a candidate who is enthusiastic about joining the Volunteering...Show more
*Please note this is a bilingual position requiring full fluency in English and French
If based in Montreal or Ste-Catherine, the role will be hybrid. If based elsewhere in Canada, the role will be remote.
The world of payment processing is rapidly evolving, and businesses are seeking loyal, strategic partners to help them grow.
WE ARE NUVEI. Nuvei the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Your Mission
A Merchant Support Specialist is a friendly, diligent, and tech-savvy professional with 24/7 availability.
Merchant Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry.
Key responsibilities include, but are not limited to:
· Shifts: 24/7
· Answer inbound customer service and technical support calls from our merchants.
· Answer inbound customer service and technical support calls from our merchants.
· Leverage documentation and support resources to perform with precision.
· Rely on professionalism and tact to resolve occasionally critical or difficult situations.
· Ensure timely and effective resolution of merchant requests.
· Identify trends and report them to promote continuous process improvement.
· Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.
Qualifications include, but are not limited to:
· Enjoys working within a team while delivering on accountabilities
· Values creating high-quality work
· Executes on well-documented processes and investigates solutions when there is a gap in process documentation
· Energized by professional skill development and learning opportunities in general
· Proud of problem-solving ability
· High school diploma or equivalent
Fluent in Both French and English
Working Language
· English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
· French (written and spoken) is required for any position located within Quebec
___________________________
Nous sommes actuellement à la recherche de candidats sympathiques, diligents et doués en technologies, disponibles 24 heures sur 24 et 7 jours sur 7, pour rejoindre notre équipe de support aux marchands.
En tant que spécialiste, support aux marchands, vous apprendrez à vous adapter aux nouveaux développements tout en établissant un plan de carrière à long terme dans le secteur des technologies financières!
Tâches principales / Responsabilités:
· Répondre aux appels entrants du service client et du support technique de nos commerçants en anglais et en français;
· Tirer parti des ressources de documentation et de support pour effectuer des tâches avec précision;
· Travaillez par équipes de 7,5 heures – nous exigeons une disponibilité 24 heures sur 24, 7 jours sur 7, y compris les week-ends et/ou les jours fériés;
· S'appuyer sur le professionnalisme et le tact pour résoudre des situations occasionnellement critiques ou difficiles dans les meilleurs délais;
· Identifier les tendances et en rendre compte pour promouvoir l'amélioration continue des processus;
· Effectuer toute autre tâche connexe jugée essentielle au succès de l'entreprise et à la satisfaction de nos commerçants.
Vous êtes la personne idéale pour ce poste si:
· Vous aimez travailler au sein d'une équipe tout en assumant vos responsabilités personnelles.
· Vous appréciez la création d'un travail de haute qualité.
· Vous êtes capable d'exécuter des processus bien documentés et de rechercher des solutions lorsqu'il y a des lacunes dans la documentation des processus.
· Vous êtes stimulé par le développement des compétences professionnelles et les opportunités d'apprentissage en général.
· Vous êtes fier de votre capacité à résoudre les problèmes.
· Vous êtes toujours à la recherche d'opportunités pour améliorer continuellement vos compétences interpersonnelles.
· Vous possédez d'excellentes capacités de communication (écrite et orale) en français et en anglais (et en espagnol, un plus).
· Vous possédez des compétences avancées en informatique, en dactylographie et dans la suite MS Office.
Informations complémentaires: Ce poste nécessite de travailler selon un horaire avec une disponibilité 24h/24 et 7j/7, y compris les week-ends et/ou les jours fériés. Les heures travaillées le soir, le week-end et les jours fériés sont rémunérées en supplément.
Langue de travail
