Sr Product Support Engineer (Manufacturing)

WinstonBrock Recruitment, on behalf of our Niagara-based manufacturing client, is seeking a Senior Product Support Engineer.

Position Overview
Our Client’s commitment to Customer Service is what sets them apart. The team is committed to doing what's right for the customer, not just what’s right for the business. They value practical support, clear communication, and treating people like people.

Reporting to the Technical Director, the Senior Product Support Engineer is responsible for managing new business opportunities, responding to inbound inquiries, and ensuring customers are matched with the right solution. Acting as a technical liaison between customers, suppliers, and internal teams, this role supports product selection, troubleshooting, and project coordination through to successful delivery.

You’ll be a key point of contact for both new and existing customers—providing technical guidance, supporting issue resolution, and maintaining strong relationships through thoughtful follow-up. By pairing technical insight with timely communication, you’ll help convert opportunities, resolve challenges, and build long-term customer trust.

Job Details

Location: Niagara Region
Position Type: Full-time, permanent
Work Model: On-site Monday - Friday
Compensation: Competitive salary based on experience, Health Benefits and RRSP match

Your Day-To-Day will include:

1. New Leads:

• Inbound Sales and Customer Response
  Respond to incoming inquiries, identify customer needs, provide technical advice, and ensure appropriate products and information are provided in a timely and professional manner.
• Opportunity Management
  Develop appropriate follow up with customers, and track open opportunities to support successful order conversion.

1. Existing Customers:

• Technical Support and Relationship Management
  Provide technical support related to product application and system use, maintain continuity with key accounts, and contribute to long-term relationship success.

1. Business Development and Marketing:
   Support company growth by identifying new opportunities, engaging with OEMs and resellers, and contributing to marketing or outreach activities.
2. Administration:

• Internal Coordination and Project Support
  Collaborate with internal departments to ensure accurate information sharing, smooth handoffs, and effective coordination on custom or complex orders.
• Documentation and System Use
  Use company systems to track interactions, quotations, and tasks; contribute to internal resources that improve sales or service delivery.

You’ll Be a Great Fit If You Possess:

• Bachelor’s degree in Business, Communications, or Engineering.
• At least 3 years of experience in technical product support. Sales aptitude and awareness, with exposure to the sales cycle.
• Excellent written and verbal communication skills, with the ability to articulate complex technical information clearly. Strong listening skills and the ability to engage in technical discussions.
• Ability to build rapport and trust with customers at all levels.
• High degree of organization, initiative, and adaptability.
• Strong problem-solving and troubleshooting skills. Proficiency in MS Word, Excel, Outlook, and CRM systems.
• Must have and maintain a valid passport and be able to travel throughout Canada and the USA.
• Must have a valid driver’s license with a clean abstract.

Apply Today!

If you thrive in an environment where customer service is the cornerstone of every business interaction, and you possess a technical engineering background, we would love to hear from you! Apply today with your resume. Only those considered for an interview will be contacted.

WinstonBrock Recruitment, as well as our client, is an equal-opportunity employer committed to building a diverse workforce. We believe in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.

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