Talent.com
TreowGroup Recruitment
Sr Product Support Engineer (Manufacturing)TreowGroup Recruitment • Niagara, ON, Canada
Sr Product Support Engineer (Manufacturing)

Sr Product Support Engineer (Manufacturing)

TreowGroup Recruitment • Niagara, ON, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Permanent
Description de poste
WinstonBrock Recruitment, on behalf of our Niagara-based manufacturing client, is seeking a Senior Product Support Engineer.

Position Overview
Our Client’s commitment to Customer Service is what sets them apart. The team is committed to doing what's right for the customer, not just what’s right for the business. They value practical support, clear communication, and treating people like people.

Reporting to the Technical Director, the Senior Product Support Engineer is responsible for managing new business opportunities, responding to inbound inquiries, and ensuring customers are matched with the right solution. Acting as a technical liaison between customers, suppliers, and internal teams, this role supports product selection, troubleshooting, and project coordination through to successful delivery.

You’ll be a key point of contact for both new and existing customers—providing technical guidance, supporting issue resolution, and maintaining strong relationships through thoughtful follow-up. By pairing technical insight with timely communication, you’ll help convert opportunities, resolve challenges, and build long-term customer trust.

Job Details

Location: Niagara Region
Position Type: Full-time, permanent
Work Model: On-site Monday - Friday
Compensation: Competitive salary based on experience, Health Benefits and RRSP match

Your Day-To-Day will include:

  1. New Leads:
  • Inbound Sales and Customer Response
    Respond to incoming inquiries, identify customer needs, provide technical advice, and ensure appropriate products and information are provided in a timely and professional manner.
  • Opportunity Management
    Develop appropriate follow up with customers, and track open opportunities to support successful order conversion.
  1. Existing Customers:
  • Technical Support and Relationship Management
    Provide technical support related to product application and system use, maintain continuity with key accounts, and contribute to long-term relationship success.
  1. Business Development and Marketing:
    Support company growth by identifying new opportunities, engaging with OEMs and resellers, and contributing to marketing or outreach activities.
  2. Administration:
  • Internal Coordination and Project Support
    Collaborate with internal departments to ensure accurate information sharing, smooth handoffs, and effective coordination on custom or complex orders.
  • Documentation and System Use
    Use company systems to track interactions, quotations, and tasks; contribute to internal resources that improve sales or service delivery.

You’ll Be a Great Fit If You Possess:

  • Bachelor’s degree in Business, Communications, or Engineering.
  • At least 3 years of experience in technical product support. Sales aptitude and awareness, with exposure to the sales cycle.
  • Excellent written and verbal communication skills, with the ability to articulate complex technical information clearly. Strong listening skills and the ability to engage in technical discussions.
  • Ability to build rapport and trust with customers at all levels.
  • High degree of organization, initiative, and adaptability.
  • Strong problem-solving and troubleshooting skills. Proficiency in MS Word, Excel, Outlook, and CRM systems.
  • Must have and maintain a valid passport and be able to travel throughout Canada and the USA.
  • Must have a valid driver’s license with a clean abstract.

Apply Today!

If you thrive in an environment where customer service is the cornerstone of every business interaction, and you possess a technical engineering background, we would love to hear from you! Apply today with your resume. Only those considered for an interview will be contacted.

WinstonBrock Recruitment, as well as our client, is an equal-opportunity employer committed to building a diverse workforce. We believe in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.

Créer une alerte emploi pour cette recherche

Sr Product Support Engineer (Manufacturing) • Niagara, ON, Canada

Offres similaires

HSPP CAD/CAM Programming Specialist

United States Digital Space LLCThorold, Niagara Region, CA
Temps plein

Become a CAD/CAM Programming Specialist at HSPP, utilizing your expertise in software like AutoCAD and SolidWorks within a collaborative team.Candidates with three years’ experience in steel manufa... Voir plus

 • Offre sponsorisée

Product Manager, Specialty Products - C$109,760 - C$156,800 A Year

Empire LifeSt. Catharines, Canada
Temps plein

Product Manager for specialty products, focusing on RDSP and RESP, responsible for product development, sales support, and stakeholder management. Voir plus

 • Offre sponsorisée

Senior Product Manager - $120,000 - $155,000 A Year - Remote

WellnessLivingSt. Catharines, Canada
Télétravail
Temps plein

Senior Product Manager at WellnessLiving Title : Senior Product ManagerSalary :$120,000 - $155,000 + Benefits + VacationRemote/Hybrid : RemoteLength : Permanent, full-timeAbout Us At WellnessLiving... Voir plus

 • Offre sponsorisée

Hybrid Senior Product Manager Opportunity

Source CodeSt. Catharines, Niagara Region, CA
Temps plein

Unlock product potential in a hybrid Senior Product Manager position based in St.Utilize your strategic insight and mediation skills to deliver meaningful customer solutions.This role involves mana... Voir plus

 • Offre sponsorisée

Senior Product Manager - C$120,000 - C$160,000 A Year

Greenspace Mental HealthSt. Catharines, Canada
Temps plein

Seeking a Senior Product Manager to lead the strategy and roadmap for Greenspace's Clinical Solution, focusing on AI-powered features to improve mental health care quality and financial value f... Voir plus

 • Offre sponsorisée

Senior Product Manager - $170,000 A Year

Gaming PlatformSt. Catharines, Canada
Temps plein

Senior Product Manager needed to oversee the entire card payment lifecycle for a global gaming platform, focusing on improving success rates, reliability, and cost efficiency. Voir plus

 • Offre sponsorisée

Senior QA Engineer

RentsyncSt. Catharines, Niagara Region, CA
Temps plein

Rentsync is an award-winning, high-growth organization that provides.We're building the products that will define the next decade of rental housing technology, and we need a senior QA Engineer embe... Voir plus

 • Offre sponsorisée

Vice Shift Leader: Continuous Process Manufacturing

VERBIO North AmericaWelland, Niagara Region, CA
Temps plein

Drive production excellence as Vice Shift Leader at VERBIO Diesel Canada.Oversee process operations and ensure safe practices while maximizing quality and efficiency.This Vice Shift Leader role is ... Voir plus

 • Offre sponsorisée

RQ11027 - Sr. Product Manager

Source CodeSt. Catharines, Niagara Region, CA
Temps plein

Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client products are progressing according to schedule or product road map.Experienc... Voir plus

 • Offre sponsorisée

Rq11027 - Sr. Product Manager

Source CodeSt. Catharines, Canada
Temps plein

Product Manager 1-year contract (215 business days) - possible extensionHybrid - St.Catherines / TorontoSecurity Level: CRJMCMust Have:Demonstrated experience in communication and mediation skills ... Voir plus

 • Offre sponsorisée

Senior Manager - Process Excellence & Continuous Improvement - $105,000 - $135,000 A Year

InnioWelland, Canada
Temps plein

This role drives operational excellence and continuous improvement in an industrial manufacturing setting, focusing on efficiency, quality, and cost reduction through Lean Six Sigma methodologies. Voir plus

 • Offre sponsorisée

Product Manager - $90,000 - $110,000 A Year

BoomerangFXSt. Catharines, Canada
Temps plein

The Product Manager will drive the product vision and create SaaS software products.They will be responsible for the product lifecycle, from concept to maintenance. Voir plus