Study coordinator Jobs in Vancouver bc
Last updated: 5 days ago
Administration Manager
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InnivecVancouver, BC, Vancouver, BC, Canada11 days ago
Job type
- Full-time
Job descriptionManages administrative email accounts in conjunction with the Student Services Coordinator team. Provides frontline student / customer support and manages phone inquiries. Ensures delivery of exceptional customer service. Supervises reception duties and oversees payment processing. Coordinates with internal and external teams to oversee facility maintenance. Oversees campus opening and closing procedures. Manages various database tasks, including student class allocations. Oversees creation, maintenance, and updating of essential documents such as contracts, student reports, and transcripts. Facilitates orientation and graduation processes, including event coordination and diploma distribution. Ensures administrative compliance with management, including contracts, policies, and enrollment documentation. Monitors and documents student Study Permits and Work Permits. Collaborates with the registration team on pending student matters. Assists accounting and finance teams with invoicing, payments, and tax related procedures. Supports Education Director and Associate Vice President, Operations with assigned tasks and projects. Performs other administrative duties as required. Manages student enrollments and provides guidance on study plans and pathway programs. Adjusts invoices and student data as needed for program changes. Processes refunds in accordance with compliance requirements. Addresses non-academic queries and concerns from current students. Assists with program enrollment and extensions. Liaises with assigned agents / partners on student-related matters
Leadership :
- Develops and implements innovative procedures to enhance the efficiency and caliber of student support services.
- Collaborates with sister campuses in Toronto and Vancouver to standardize best practices while adhering to local regulations.
- Guides a team of direct reports through regular meetings aimed at nurturing their professional growth.
- Supports the Education Director in upholding service excellence.
- Ensures compliance with regulatory bodies such as Languages Canada, MCU and PTIB
- Escalates pertinent issues to relevant stakeholders as necessary.
Administration :
Student Advising :