SOS Coordinator

Description

We are seeking a highly organized, detail driven Coordinator who supports Services and Operational Support including Payment Exceptions. They will be supporting high‑volume operational workflows across Canada and the U.S. This newly created hybrid role combines payment exception coordination with broader operational support, helping ensure the accuracy, timeliness, and governance of payment and administrative processes.

Reporting to the Manager, Services & Operational Support, the Coordinator acts as a key operational partner to SOS leadership, providing day‑to‑day oversight of workflows, monitoring service exceptions, reporting, and quality controls. The role works closely with Branch Accountants, Operations teams, and Customer Experience (CX) to ensure smooth financial posting, timely issue resolution, and consistent operational performance.

The ideal candidate is proactive, analytical, and thrives in a fast‑paced, deadline‑driven environment, with a strong ability to manage priorities across multiple workstreams.

Key Responsibilities

Financial Operations & Payment Processing

• Process and post payments across multiple entities (CDN, US, ADV, CCP) using Core, RCv2, and banking portals.

• Pull EFT transactions from RBC, HSBC, and City Center Parking and perform accurate same‑day/next‑day posting.

• Download lockbox reports and post exceptions for Canada and the U.S.

• Process Notice refunds, MCS refund requests, and resolve payment‑related inquiries.

• Investigate and clear items in suspense accounts; collaborate directly with branch accountants.

• Post unidentified (‘999’) cheque payments.

• Conduct OTP reconciliation and update NOF tables.

• Run the Mass Branch Void process three times per week.

• Manage and respond to CDN/US/ADV/CCP payment box email inquiries.

• Order deposit books and deposit bags; set up EFTs and process W‑9 form requests

Operational Support & Administration

• Review, prioritize, audit, approve, and process Leadership forms and daily administrative workflows.

• Handle operational escalations with timely and accurate resolution.

• Sort, process, and route mail from CDN and US locations for Monthly Parking and Enforcement.

• Prepare cheque deposits and courier packages for CDN/US lockboxes.

• Generate and update reporting for several systems/databases such as Atlas, Constant Contact and SharePoint to prepare for the Monthly Business Review & Annual Reporting.

• Process Branch Operations contact forms and other internal requests. Perform daily deposit reminder tasks

• Attend regular meetings with Purchasing & Payment Exception Clerks and SOS Leadership.

• Support other tasks and projects assigned to SOS

Skills, Knowledge and Expertise

• 1+ years administrative, payment processing, or data entry experience (parking industry experience as an asset).

• Strong analytical and problem‑solving skills with high attention to detail.

• Exceptional time management and ability to work independently with minimal supervision.

• Highly proficient in Microsoft Excel, Word, and Outlook.

• Excellent written and verbal communication skills.

• Ability to work within strict timelines in a high‑volume, deadline‑driven environment.

• Workspace with minimum 150 Mbps internet speed (required for hybrid remote work).

Benefits

(Full Time or Part Time)

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family

United States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.

The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.