Software development manager • old toronto on
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Job Description
WHAT IS THE OPPORTUNITY?AC/BT’s mission is to deliver industry-leading Contact Centre capabilities through cutting-edge technology solutions. Our team is at the forefront of innovation, shaping the future of client interactions in a rapidly evolving landscape.We’re seeking a Senior Software Development Engineer in Test (SDET) to join our Quality Engineering (QE) team and drive automation excellence for AI-powered agentic applications.As a hands-on Senior SDET, you’ll focus on designing and implementing automation solutions to ensure the reliability and intelligence of our next-gen systems. Collaborate in an Agile environment to tackle complex testing challenges, from prompt engineering to end-to-end validation. Elevate quality, drive innovation, and make a direct impact on RBC’s client experience. WHAT WILL YOU DO?Design and implement tests across all levels (unit, integration, end-to-end), providing expertise on automation procedures, schedules, and risk mitigation.
Lead test strategy execution: Drive development of test specifications, data analysis, and timelines to ensure on-time delivery.
Build automated test solutions using tools like Selenium, Cucumber, JMeter, and TestNG to enhance efficiency and coverage.
Analyze requirements and system behavior: Create data flow diagrams and define boundary conditions to maximize test coverage.
Manage test lifecycle: Oversee test execution, defect tracking, and results storage while adhering to agreed processes.
Support all test activities: Enhance, develop, and execute both manual and automated test scripts, recording and tracking software discrepancies to ensure thorough issue resolution.
Collaborate cross-functionally: Partner with stakeholders and developers to ensure comprehensive testing, reliability, and performance.
Mentor SDETs: Guide teams on methodologies, coding standards, and best practices through code reviews and test plan design.
Document and structure knowledge: Ensure test cases and domain expertise are clearly articulated for seamless team execution.
Integrate testing into CI/CD pipelines: Embed tests for functional/non-functional validation, monitor results, and resolve issues with developers.
5+ years of Quality Engineering experience in diverse environments (cloud, distributed, mainframe, APIs, databases), with a proven ability to resolve complex cross-functional issues.
3–5 years of hands-on automation experience, designing efficient test strategies to reduce manual testing and covering component, integration, and end-to-end scenarios.
Expertise in testing Agentic applications using LLMs and prompt engineering techniques.
DevOps proficiency in CI/CD, GitHub Actions, ALM, JIRA, and qTest.
Automation tools expertise in Selenium, Robot Framework, and SOAPUI.
Programming skills in Python, Java, C#, SQL, Groovy, PowerShell, and source control tools (Git).
Experience in Agile/Iterative Waterfall, defining test strategies, and reviewing artifacts (code, automation scripts).
Knowledge of Service Virtualization (RIT, Wiremock), test data management, and non-SQL databases (MongoDB, PostgreSQL).
Contact Centre technology experience.
A comprehensive Total Rewards Program including bonuses and flexible benefits
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Access to a variety of job opportunities across business and geographies
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-06-08Application Deadline:
2026-08-31Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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