POSITION SUMMARY
:
Each of our supervisors plays an integral role in leading staff within the Premium Hospitality department and for providing exceptional service to our fans and guests. With a positive, energetic, and enthusiastic approach, supervisors will build, coach and motivate a high performing team with a focus on excellence, passion and commitment to quality product and service. This is an hourly, primarily events-based position.
A typical shift includes:
- Leading your respective team and provide ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the fan experience is exceptional
- Contributing to building a high performance team by actively partnering with all staff of Rogers Arena
- Completing post-event administrative responsibilities such as product orders, gratuities disbursements and staff hours submissions
- Other duties as required
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- A passion and commitment to work all Vancouver Canucks home games
- Ability to work weeknights, weekends, and holidays with varied start times with this being an event-based business
- Possess a leading passion for the hospitality business and a desire to continuously learn and grow in the hospitality industry
- Ability to safely lift up to 35 lbs.
- Ability to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of time
- Strong written and verbal communication and interpersonal skills
- Possess a demonstrated background in fine dining and supervisory skills including ability to lead and be part of a team and to maintain and develop standards and coach for improved performance
- Ability to maintain a calm demeanor and react appropriately and effectively to situations as they arise with minimal supervision
- Comfortable working in a fast-paced environment while keeping composure and maintaining a first-in-class food and beverage experience
- Excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
- Strong computer skills with functional knowledge of Microsoft Excel and Word
- Valid Serving it Right certificate
- Non-Canadian residents must hold a valid work permit expiring no earlier than September 2025
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
Qualifications
Skills
Behaviors
: Motivations
: Education
Experience
Licenses & Certifications