Program supervisor Jobs in North York, ON

*LOCATION: Grand Cayman - Cayman Islands*

Applicants must be willing to relocate to the Cayman Islands.

Job Summary: The Food and Beverage Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring that all guests receive exceptional service and that the staff performs their duties efficiently. This role involves supervising front-of-house staff, managing service quality, handling customer complaints, and assisting with administrative tasks.

Key Responsibilities:

• Staff Supervision: Oversee and coordinate the activities of the front-of-house staff, including servers, hosts/hostesses, bartenders, and bussers. Assign duties, monitor performance, and ensure that service standards are consistently met.
• Customer Service: Ensure that guests have a positive dining experience by providing excellent service, addressing any issues or complaints promptly, and ensuring that all customer needs are met.
• Training and Development: Train new staff on the restaurant’s service standards, procedures, and policies. Provide ongoing coaching and feedback to staff to improve performance and maintain high service levels.
• Shift Management: Prepare work schedules, ensuring adequate staffing levels during peak times and managing shift changes smoothly. Monitor staff attendance and address any issues related to punctuality or absenteeism.
• Quality Control: Monitor the quality of food and beverages served, working closely with the kitchen and bar staff to ensure consistency in presentation and taste. Address any discrepancies or issues that may arise.
• Health and Safety Compliance: Ensure that the restaurant complies with all health and safety regulations, including food safety, sanitation, and hygiene standards. Conduct regular inspections and address any violations immediately.
• Inventory Management: Assist in managing the inventory of front-of-house supplies, including tableware, linens, and beverages. Ensure that all necessary items are stocked and readily available for service.
• Customer Interaction: Greet guests, and assist with seating as needed. Handle special requests and accommodate guests with dietary restrictions or preferences.
• Conflict Resolution: Resolve conflicts between staff members or between staff and guests in a professional manner. Escalate serious issues to the Restaurant Manager when necessary.
• Administrative Tasks: Assist with daily cash handling, including balancing registers, processing payments, and preparing bank deposits. Support the Restaurant Manager in maintaining accurate records and reports.
• Event Coordination: Help plan and oversee special events, private parties, or large group bookings. Coordinate with the kitchen and service teams to ensure that events run smoothly.
• Cost Control: Monitor and help control operational costs, including labor, supplies, and utilities. Suggest and implement measures to improve efficiency and reduce waste.

Qualifications:

• Education: High school diploma or equivalent. A degree in hospitality management or a related field is a plus.
• Experience: Several years of experience in the hospitality industry, with at least one year in a supervisory role.
• Skills:
• Strong leadership and team management abilities.
• Excellent customer service and interpersonal skills.
• Good organizational and multitasking skills.
• Ability to handle pressure and make decisions quickly.
• Knowledge of food and beverage service standards.
• Basic understanding of POS systems and cash handling procedures.
• Familiarity with health and safety regulations in the food service industry.

Working Conditions:

• The role involves working in a busy, fast-paced environment, often during peak dining times.
• Shifts may include evenings, weekends, and holidays, depending on the restaurant’s operating hours.
• The position requires standing and walking for extended periods and occasional lifting of items up to 25 pounds.

What We Offer:

• Competitive salary.
• Opportunities for professional growth and career advancement.
• Comprehensive benefits package, including health insurance, pension and group wide food & beverage discounts.
• A supportive and dynamic work environment.
• The chance to be part of a prestigious restaurant group dedicated to growth and culinary excellence.

How