Company Description
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description
Reservations & Royal Service Agent
At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation & Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
This is a full-time, permanent position, starting in June 2026.
Starting Rate of Pay: $22.35 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $26.95.
Job Duties Include:
- Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
- Assist all external and internal callers and redirecting if/when necessary
- Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
- Book and enter room reservation requests using the Property Management System
- Sell guestrooms, tee times and Food & Beverage reservations to groups and individual callers
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Qualifications
- Previous customer related experience required
- Previous Front Office or Reservations experience is an asset
- Previous Property Manager System experience preferred
- Working knowledge of Opera Cloud is an asset
- Strong interpersonal and problem solving abilities
- Professional telephone manner and demeanor with a natural response "smile" on the phone
- Demonstrated numerical aptitude with strong selling and assertiveness skills is a must
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Additional Information
Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
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