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Gateway Casinos & Entertainment LimitedRama, Ontario
4 days ago
Job type
Part-time
Job description
Description
Position at Casino Rama Resort
Player Services Coordinator (Part-Time)
The Gateway to Your Future
If you enjoy interacting with guests and love delivering exceptional service, we want to hear from you. As a Part-Time Player Services Coordinator, you play an important role in creating memorable guest experiences—whether assisting with inquiries, coordinating reservations, or issuing complimentary vouchers to our restaurants. You’ll work alongside a supportive and reliable team committed to exceeding guest expectations.
We Provide
Retirement savings plan
Exciting, supportive, and fun work environment
Family and friends discounts on travel, technology, food, beverage, and fitness
Development and training opportunities
Key Responsibilities
Promote outstanding guest relations through friendly, effective communication.
Handle all inbound and outbound calls for the Player Services Call Centre.
Manage booking procedures for concerts, hotel stays, and premium events.
Open and maintain player accounts, update player profiles, and issue My Club Rewards cards while educating guests on program benefits.
Review player ratings to determine complimentary eligibility.
Maintain inventory control of promotional materials.
Address customer concerns or complaints and provide immediate solutions.
Foster excellent employee relations and support a positive team environment.
Greet bus groups and deliver presentations to tour and travel guests as needed.
Support box office operations for ticket sales and complimentary redemptions.
What You Bring
Previous customer service experience is preferred.
Strong computer skills, including Microsoft Office (Word, Access, and Excel).
Excellent organizational and multitasking abilities.
Availability to work a variety of shifts, including overnights or swing shifts, as required in a part-time schedule.
Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career with Gateway means working with great people, being recognized for your contributions, and having opportunities to grow across our 27 locations.Employees thrive with ongoing training, leadership development programs, and a dynamic, fun work environment. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish, and Halley’s Club.Learn more at and discover what it’s like to be part of a team that values your vision, skills, and energy.