Program coordinator Jobs in Orillia, ON

Description

Position at Casino Rama Resort

Player Services Coordinator (Part-Time)

The Gateway to Your Future

If you enjoy interacting with guests and love delivering exceptional service, we want to hear from you. As a Part-Time Player Services Coordinator, you play an important role in creating memorable guest experiences—whether assisting with inquiries, coordinating reservations, or issuing complimentary vouchers to our restaurants. You’ll work alongside a supportive and reliable team committed to exceeding guest expectations.

We Provide

• Retirement savings plan
• Exciting, supportive, and fun work environment
• Family and friends discounts on travel, technology, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Promote outstanding guest relations through friendly, effective communication.
• Handle all inbound and outbound calls for the Player Services Call Centre.
• Manage booking procedures for concerts, hotel stays, and premium events.
• Open and maintain player accounts, update player profiles, and issue My Club Rewards cards while educating guests on program benefits.
• Review player ratings to determine complimentary eligibility.
• Maintain inventory control of promotional materials.
• Address customer concerns or complaints and provide immediate solutions.
• Foster excellent employee relations and support a positive team environment.
• Greet bus groups and deliver presentations to tour and travel guests as needed.
• Support box office operations for ticket sales and complimentary redemptions.

What You Bring

• Previous customer service experience is preferred.
• Strong computer skills, including Microsoft Office (Word, Access, and Excel).
• Excellent organizational and multitasking abilities.
• Availability to work a variety of shifts, including overnights or swing shifts, as required in a part-time schedule.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career with Gateway means working with great people, being recognized for your contributions, and having opportunities to grow across our 27 locations.Employees thrive with ongoing training, leadership development programs, and a dynamic, fun work environment. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish, and Halley’s Club.Learn more at and discover what it’s like to be part of a team that values your vision, skills, and energy.