Description
Position at Casino Rama Resort
Player Services Coordinator (Part-Time)
The Gateway to Your Future
If you enjoy interacting with guests and love delivering exceptional service, we want to hear from you. As a
Part-Time Player Services Coordinator, you play an important role in creating memorable guest experiences—whether assisting with inquiries, coordinating reservations, or issuing complimentary vouchers to our restaurants. You’ll work alongside a supportive and reliable team committed to exceeding guest expectations.
We Provide
- Retirement savings plan
- Exciting, supportive, and fun work environment
- Family and friends discounts on travel, technology, food, beverage, and fitness
- Development and training opportunities
Key Responsibilities
- Promote outstanding guest relations through friendly, effective communication.
- Handle all inbound and outbound calls for the Player Services Call Centre.
- Manage booking procedures for concerts, hotel stays, and premium events.
- Open and maintain player accounts, update player profiles, and issue My Club Rewards cards while educating guests on program benefits.
- Review player ratings to determine complimentary eligibility.
- Maintain inventory control of promotional materials.
- Address customer concerns or complaints and provide immediate solutions.
- Foster excellent employee relations and support a positive team environment.
- Greet bus groups and deliver presentations to tour and travel guests as needed.
- Support box office operations for ticket sales and complimentary redemptions.
What You Bring
- Previous customer service experience is preferred.
- Strong computer skills, including Microsoft Office (Word, Access, and Excel).
- Excellent organizational and multitasking abilities.
- Availability to work a variety of shifts, including overnights or swing shifts, as required in a part-time schedule.
Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career with Gateway means working with great people, being recognized for your contributions, and having opportunities to grow across our 27 locations.Employees thrive with ongoing training, leadership development programs, and a dynamic, fun work environment. Some of Gateway’s proprietary brands include
Match Eatery & Public House,
Atlas Steak + Fish, and
Halley’s Club.Learn more at and discover what it’s like to be part of a team that values your vision, skills, and energy.