Program coordinator Jobs in Maple Ridge, BC

Fastfrate Group is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at [email protected] and we will work with you to meet your needs.

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.
From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.


Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
Overseeing and facilitating the supply chain operations of our company, you will be the one to coordinate personnel and process to achieve the effective distribution of goods. The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

Hours of Work:
Monday to Friday, 8:00am–5:00pm


Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range: $50,000 to $65,000


Work Location & Environment:
1375 Kingsway Ave, Port Coquitlam, V3C 1S2

Key Accountabilities:
In this role, you will:

• Negotiate freight rates with carriers for domestic and cross-border TL and LTL
• Source carriers
• Perform work with a sense of urgency and attention to detail.
• Respond quickly to customer requests.
• Follow up on delivery delays or security issues.
• Grow and develop existing carrier and customer relationships.
• Responsible for margin improvement through various methods
• Track & trace
• Responsible for obtaining all accessorial approvals and complete loads within 48 hours of occurrence.
• Ensure the highest level of customer experience is provided.
• Manage and coordinate daily shipments with carriers and customers.
• Liaise with customers and carriers to facilitate their pickup and delivery appointments.
• Ensure TMS contains current and complete data.
• Orders are to be closed within 12 hours of delivery.
• Ensure all audit requirements are completed and scanned into TMS prior to dispatching loads.
• Perform all relevant aspects of Greenscreens including rates and customer quotes.
• Ensure all POD’s on the pod missing report, that is sent daily, are collected from carrier within 48 hours of receiving the list.
• Compliance for customer volume expectations.
• When volumes fall short investigate why and advise management.
• Ensure carriers are qualified in Truckmate and RMIS
• Assist and collaborate with the rate and pricing team when required.
• Vacation / Sick time – Collaborate with peers and management to ensure proper coverage for all accounts in your absence including vacation and sick time.
• Additional duties as required.
• All staff will be cross trained on all dedicated accounts.
• Ensuring accuracy of carrier rating – Any invoice discrepancies or errors should be corrected within 48 hours of receiving.
• Will perform other duties as required

Qualifications
We’re looking for someone who brings:

Education & Experience:

• Experience in cross-border shipping, full-truckload as well as less-than-truckload
• Experience in third-party logistics or brokerage role

Skills & Attributes:

• Ability to make quick decisions.
• Strong attention to details
• Ability to manage time effectively and multi-task.
• Effective teamwork skills
• Ability to effectively handle multiple conflicting priorities.
• Strong communication, customer service and computer skills
• Ability to build rapport with both carriers and customers.

How To Apply:
If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.
Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.