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Last updated: 4 days ago
Technical Specialist - Mutual Fund Processor

Technical Specialist - Mutual Fund Processor

IFDSToronto, Ontario, Canada
CA$24.50 hourly
Permanent
Bilingual Customer Service Agent(s) - English / French.Bilingual Customer Service Agents.We offer a fully remote work environment for those living in Northern Ontario outside of the Greater Toronto A...Show moreLast updated: 30+ days ago
Data Processor, MS Excel – Securities Deposit Entry

Data Processor, MS Excel – Securities Deposit Entry

CB CanadaToronto, Ontario, Canada
CA$15.38 hourly
Data Processor - MS Excel - Securities Deposit Entry.On behalf of our client in the Banking Sector, PROCOM is looking for a Data Processor - MS Excel - Securities Deposit Entry.Data Processor - MS ...Show moreLast updated: 30+ days ago
Claims Processor (3 Month Contract) - Express Scripts Canada

Claims Processor (3 Month Contract) - Express Scripts Canada

The Cigna GroupToronto, ON
CA$50.00 hourly
Full-time
Express Scripts Canada administers on behalf of Health Canada Dental Claim Adjudication.This role entails adjudicating Non-Insured Health Benefit Dental Claims for indigenous people in Canada.The r...Show moreLast updated: 30+ days ago
SOC Design & Verification

SOC Design & Verification

Pyramid Consulting, IncToronto, ON
CA$65.00–CA$70.00 hourly
Temporary
Please review the job description below and contact me ASAP if you are interested.Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and pai...Show moreLast updated: 30+ days ago
Materials Supervisor (Manufacturing)

Materials Supervisor (Manufacturing)

Mier Human Capital MoreoverYork Region, ON
CA$18.00 hourly
Job Title : Materials Supervisor (Manufacturing) .Length of Assignment : Permanent.Materials Supervisor (Manufacturing) . Post-secondary education or equivalent related to Materials Management & Suppl...Show moreLast updated: 30+ days ago
Full Stack Software Engineer

Full Stack Software Engineer

GloToronto, ON, CA
CA$150,000.00–CA$200,000.00 yearly
Quick Apply
Position Overview : Glo’s Full Stack Engineer is responsible for implementing and maintaining Glo web applications so that users can experience new and existing product features in an efficien...Show moreLast updated: 22 days ago
Hardware Security Verification Engineer

Hardware Security Verification Engineer

Advanced Micro Devices, IncONTARIO-HOME OFFICE, Ontario, Canada
CA$155,000.00 yearly
Remote
WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that ...Show moreLast updated: 30+ days ago
Senior Processor, Adjustments

Senior Processor, Adjustments

Royal Bank of Canada>TORONTO, Canada
Full-time
In this role, you will ensure that all Adjustment Processing cases assigned are completed accurately, on target and within regulatory standards, First Time Right Processing and Quality Control in o...Show moreLast updated: 26 days ago
Finance Process & Operations Processor

Finance Process & Operations Processor

Artech LLCToronto, ON
Full-time
Location : Calgary, AB (100% Remote).As an ERP Finance Consultant, you will be responsible for implementing solutions around the core of Finance, including ledger, bank, Fixed Assets, AR & AP.Ex...Show moreLast updated: 18 days ago
Evening Document Processing Specialist

Evening Document Processing Specialist

Bennett JonesToronto
CA$18.00 hourly
Ranked a Best Employer in Canada for 23 years, Bennett Jones is one of Canada’s premier business law firms and home to lawyers and business advisors. With deep experience in complex transactions and...Show moreLast updated: 30+ days ago
Embedded Systems Developer

Embedded Systems Developer

Intero IntegrityCA, Toronto
CA$105,000.00 yearly
Intero Integrity is a fast-growing global company offering inspection, industrial and environmental services to the energy industry. We develop our own high-tech equipment and software and use this ...Show moreLast updated: 30+ days ago
  • Promoted
Call Center Specialist

Call Center Specialist

Pitch Perfect SolutionsToronto, ON, Canada
CA$20.00 hourly
Full-time
Let me start by saying thanks for taking the time to apply for our position.We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMEN...Show moreLast updated: 8 days ago
  • Promoted
Treasury Analyst

Treasury Analyst

VacoToronto, ON
CA$60,000.00–CA$64,000.00 yearly
Permanent
Cash Flow Forecasting & Variance Analysis : .Prepare and maintain daily, weekly, and periodic cash flow forecasts.Analyze actual vs forecasted cash flows, identifying discrepancies and providing reco...Show moreLast updated: 12 days ago
Donor Relations / Data Processor

Donor Relations / Data Processor

SIM CanadaOntario, CA
CA$15.83 hourly
Position DescriptionOrganization Overview : SIM is a catalyst for global missions that goes above in prayer and beyond in care to bring good news to hard places because there are people living and dy...Show moreLast updated: 30+ days ago
Machine Operator (Processor B)

Machine Operator (Processor B)

Mondelēz InternationalToronto, Canada
CA$17.00–CA$18.00 hourly
Full-time
Are You Ready to Make It Happen at Mondelēz International?.Join our Mission to Lead the Future of Snacking.You have in-depth mastery of one technical process and maintains that process using progre...Show moreLast updated: 30+ days ago
Transaction Coordinator

Transaction Coordinator

Royal LePage Terrequity RealtyToronto, Ontario, CA
Reports to : Account ManagerLocation : Sheppard and Highway Hours of Work : Monday-Friday 8 : 30 am to 5 pmCompensation : To be negotiatedPosition Description : Working with a team, the...Show moreLast updated: 30+ days ago
Money Room Clerk (PT)

Money Room Clerk (PT)

Brink´sToronto ON
CA$18.00 hourly
Part-time
The Money Room Clerk / Deposit Processor Clerk is responsible for cash and check processing.This position functions in an armed environment. This position requires the enforcement of rules to protect ...Show moreLast updated: 30+ days ago
Senior ASIC Verification Engineer - GPU

Senior ASIC Verification Engineer - GPU

NVIDIAToronto, Canada
CA$97,500.00–CA$214,500.00 yearly
Full-time
NVIDIA is seeking elite ASIC Verification Engineers to verify the design and implementation of the world’s leading SoC's and GPU's. This position offers the opportunity to have real impact in a dyna...Show moreLast updated: 30+ days ago
  • Promoted
Processor 2 (Night Shift)

Processor 2 (Night Shift)

Ventura FoodsToronto, ON, Canada
Full-time
Reporting to the Production Supervisor, the Processor 2 is responsible for ensuring the products scheduled for production are produced as per the proper recipes and formulas and in accordance with ...Show moreLast updated: 4 days ago
Document Processing Specialist (Evening)

Document Processing Specialist (Evening)

ProcomToronto, ON, CA
CA$18.00 hourly
Document Processing Specialist .On behalf of our client, Procom is seeking an experienced .Document Processing Specialist. Document Processing Specialist - Job Details.Our client, located in Toronto...Show moreLast updated: 30+ days ago
Technical Specialist - Mutual Fund Processor

Technical Specialist - Mutual Fund Processor

IFDSToronto, Ontario, Canada
30+ days ago
Salary
CA$24.50 hourly
Job type
  • Permanent
Job description

Bilingual Customer Service Agent(s) - English / French

Non-Permanent

Timmins, Ontario

Canada

Bilingual Customer Service Agents

  • We offer a fully remote work environment for those living in Northern Ontario outside of the Greater Toronto Area
  • We offer a hybrid working environment for employees from the Greater Toronto Area

Who we are

With its global headquarters in Toronto, Canada, InternationalFinancial Data Services (IFDS) is a world-leading provider of outsourcing andtechnology solutions to the financial services industry. IFDS services over 240financial organizations around the world, providing solutions to a wide rangeof global asset managers, wealth managers, banks, and insurance companies. Withemployees and partners located throughout Canada, Europe, and Asia-Pacific, theIFDS enterprise supports more than 17 million accounts with AUA ofapproximately CAD $4 trillion. IFDSCanada, Ireland, and Luxembourg are 50 / 50 joint ventures between Boston-basedState Street Corporation, one of the world’s leading providers of financialservices to institutional investors, and Connecticut-based SS&CTechnologies, a global provider of investment and financial software-enabledservices and software for the global financial services and healthcare industries.

Imagine yourselfat IFDS

Come experience a community like no other at InternationalFinancial Data Services (IFDS). We offer work opportunities driven by a passionfor creating market leading financial solutions, and a culture that nurturescollaboration, accountability, diversity & inclusion, and continuouslearning. We’ll provide you with opportunities to develop your career. Fromongoing training and development programs to experiences working with ourglobal financial services partners, you’ll be able to realize your full potential.

Role Overview

Theincumbent’s primary focus is to strive towards effective delivery commitmentsto our clients. The main objectives of this role will be to develop a positiveclient experience by understanding and responding to our clients’ enquiriesprofessionally and accurately. As the primary point of contact for our clients,the Bilingual Customer Service Agent must provide exemplary customer service aswell and recognize opportunities too proactively position IFDS’ services tomeet and exceed our clients’ needs. If you want to be part of a culture thatvalues and fosters team unity, build rapport with our clients and work closelywith our fellow business partners then consider working at IFDS.

Role Responsibilities

Actively and effectively manages theday-to-day customer service delivery model for clients by :

  • Being the liaison between IFDS and the advisor / dealer community who act on behalf of our Fund Company clients
  • Responsible for responding to a variety of client issues and inquiries
  • Able manage multiple client inbound / outbound calls and emails
  • As the primary liaison to advisors and dealers the Agents provide account and fund information, issue resolution trade details and review / signoff of reports and special projects
  • Knowledgeable when it comes to IFDS’ services, products, policies and procedures pertaining to the team’s accountable transactions
  • Liaise with internal teams to facilitate client service requirements
  • Minimum Qualifications

  • Must be fully bilingual in English / French with both verbal and written communication skills
  • Preferably located in the Cochrane district - ie. Timmins, Cochrane, Hearst, Iroquois Falls, Kapuskasing, Moosonee, or Smooth Rock Falls
  • Must be fully bilingual in English / French with both verbal and written communication skills
  • Minimum 1 year experience in the financial services frontline
  • Post-secondary education in a related discipline
  • Previous experience in a service-oriented environment; strong client focus
  • Excellent interpersonal skills
  • Very strong ability to organize and prioritize work. Ability to work on multiple and changing priorities within specified timeframes
  • Able to co-ordinate and operate in occasionally stressful situations in resolving the client’s issues
  • Team Player, able to work in a team environment with shared goals and accountabilities
  • Understands the business impact of escalated incidents and service requests
  • Positive impact – performs in a manner that makes a strong positive impression on others, e.g., high energy level, a problem-solving approach, and the ability to act with a sense of urgency when the situation demands it
  • Willingness to work in an environment with flexible schedules that is driven by client commitments and high volumes
  • Relationship builder – constructs, maintains, nourishes relationships with all stakeholders
  • Proactive in acquiring information to develop new skills to improve job performance. Grasps new material quickly and easily, and applies new information, concepts and procedures in a constructive manner
  • Knowledge of iFAST Desktop system, iFAST Base & Surround Products would be an asset
  • Knowledge of Financial Mutual Fund Record Keeping beneficial
  • Working Conditions

    Employee working hours consist of various shifts. Hours of operation are from 8 : 00 am-8 : 30 pm Mon-Fri. Overtime may be required based on business needs.