About the company
Our mission is that “Any financial application can onboard any user, anywhere in the world, in 1 click.”
Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. This is a next generation of infrastructure for the next generation of financial applications that are built on blockchain and stablecoin rails. Our API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications.
We have raised over $37M from top-tier investors including Consensys, Tether, and Animoca Brands.
About the role
We're hiring a Senior Product Manager - Fiat Payments (Americas) to own and scale Transak's fiat payments experience across North America and LATAM, with a focus on ACH/bank transfers, cards, and local alternative payment methods (APMs).
You'll be accountable for improving payment success rate, time-to-funds, cost per successful transaction, dispute/return rates, settlement & reconciliation performance, and partner experience across the Americas. You'll work closely with Engineering, Risk, Compliance, Finance, Ops, and Partnerships to build resilient, compliant, high-throughput money movement across multiple rails.
Key Responsibilities
1) Product Strategy & Ownership
- Own the global fiat payments roadmap end-to-end across ACH/bank rails, cards, and other local bank transfer and APMs.
- Define the multi-rail strategy: when to route users to ACH vs card vs APM based on conversion, cost, risk, speed, and availability.
- Set and manage KPIs across rails, including initiation-to-completion rate, authorization rate, time-to-funds, cost per successful payment, dispute/chargeback rate, return/NOC rate, payout success, and operational touch rate.
- Prioritize roadmap work through data, user feedback, and partner insights—balancing growth, reliability, risk, and compliance.
2) Execution & Delivery
- Define quarterly product strategy.
- Interface with customers in order to deliver new improvements, features, and products.
- Write detailed PRDs and drive alignment across Engineering, Design, Risk, Compliance, Finance, Operations, and Partnerships.
- Lead agile execution and ship iteratively (instrumentation → launch → measure → improve).
- Drive reliability improvements using incident learnings (idempotency, retries, state machines, fallbacks, and monitoring).
3) ACH / Bank Transfers
- Own end-to-end ACH experiences (payins + payouts): bank linking/verification, lifecycle transparency, and exception handling.
- Improve time-to-funds and reduce drop-offs with clearer UX and better payment state tracking (pending → processed → settled/returned), plus partner-facing webhooks.
- Build scalable flows for returns + exceptions (R-codes), NOCs, and customer communications.
- Partner with Finance/Ops on settlement, reconciliation, and reporting pipelines.
4) Cards
- Improve card authorization and payment success: decline reason normalization, routing/cascading, retries, and tokenization where applicable.
- Collaborate with Risk on fraud + disputes strategies that protect conversion (step-up/3DS where relevant, velocity rules, device intelligence signals).
- Monitor provider performance and optimize for reliability and cost.
5) Local APMs
- Expand and optimize local APM coverage in the Americas (especially LATAM), ensuring a consistent, high-conversion experience across methods.
- Own method-level UX and operational readiness: payment instructions, pending states, expiration windows, refunds/cancellations, and reconciliation nuances.
- Standardize the integration surface across APMs: normalized statuses, webhooks, error taxonomy, reporting, and SLAs.
- Partner with BD/Partnerships to source, onboard, and scale APM providers while holding product quality and reliability standards.
6) Cross-Functional Leadership (Regulated & Multi-Partner)
- Work with Compliance/Legal to ensure regional readiness for each rail (KYC/KYB touchpoints, AML/sanctions considerations, record retention, local constraints).
- Collaborate with Partnerships on processor/bank/APM onboarding and partner escalations; represent product in external discussions.
- Communicate progress, risks, and tradeoffs clearly to leadership; drive crisp alignment across stakeholders.
- 7) Customer & Partner Obsession
- Deeply understand wallet/fintech partner needs and translate them into scalable APIs, configurable payment experiences, and transparent operational tooling.
- Improve developer + partner UX: API ergonomics, documentation feedback loops, dashboards/insights, and operational transparency.
What We're Looking For:
- 8–10+ years in product management (or strong engineering-to-PM background), ideally in payments, fintech infrastructure, or money movement.
- Experience owning products across bank transfers (ACH), cards, and/or local APMs, including settlement and reconciliation.
- Strong technical fluency: able to work deeply with engineers on APIs, webhooks, payment state machines, ledgers, idempotency, retries, and observability.
- Data-driven mindset with comfort in SQL/analytics; track and optimize funnel + payment failure modes.
- Strong cross-functional leadership across Engineering, Risk, Compliance, Finance, Ops, and Partnerships.
- Experience operating in Americas markets (US/Canada and/or LATAM) and navigating regulated environments.
Nice-to-Haves:
- Experience with Same Day ACH, RTP/FedNow, wires, or LATAM APM ecosystems.
- Familiarity with bank ops concepts (returns/NOCs timelines) and payments compliance workflows.
- Exposure to Web3 on/off-ramps, stablecoin rails, or wallet ecosystems.
- Experience building internal tooling/automation for exceptions, reconciliation, and partner support.
What Success Looks Like:
- Higher multi-rail payment success (ACH + cards + APMs), improved time-to-funds, and lower costs per successful transaction.
- Reduced exception rates (returns/chargebacks) and improved reliability through better observability and incident-driven improvements.
- Faster partner launches and fewer escalations via clearer statuses, better webhooks, and stronger reconciliation/operational transparency.
- A trusted, outcomes-driven Americas payments roadmap aligned with growth and risk goals.
